Customer Reviews for Tennessee Off Road LLC
(U-Haul Neighborhood Dealer)

195 comentarios

4755 Lebanon Rd   Lebanon, TN 37087

(615) 453-4071

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(615) 453-4071

4755 Lebanon Rd
Lebanon, TN 37087

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Truck reservation included dolly's and pads, none were available. Charged for full time and with equipment. Dispute currently in process.

David M. 
Clasificación:
2.0

Staff said to put the trailer in their storage field. Due to past customers parking trailers however, so had to move two other trailers by hand just to make room so I could drop mine off. Even then, there wasn't enough room to back my rental in with a truck so it had to be done by hand.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
2.0

Place is cluttered and staff was too busy to check in my trailer. Took them 2 days after I dropped off to close the contract.

Dennis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
1.0

The staff who tried to get my rental squared away were very unhelpful. I was in the middle of signing a document and the owner walked away without saying anything leaving me standing there. He apparently told another guy I was ready but he left toward the trailers and didn't tell me to follow. I would say due to lack of communication if you are looking for a rental and haven't rented before try going somewhere else where staff might be a bit more helpful and communicate with you.

Alexandirea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elbert L. 
Clasificación:
2.0

Look over the trailer and be friendly.

Jessica H. 
Clasificación:
5.0

Very nice gentleman, super friendly everything was quick and easy.

John M. 
Clasificación:
5.0

This location I've used before. They keep it simple and have been outstanding. ¡Gracias!

paul H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
3.0

Hard to find any uhaul signage

Jack D. 
Clasificación:
4.0

Fast and Smooth transaction

Tim C. 
Clasificación:
5.0

Great experience...no trouble.

Lisa H. 
Clasificación:
3.0

I ordered the rental on line. Received a phone message later that the store I confirmed with would not have the truck I needed so my rental was transferred to a different location and that I would get an email with the new info. The ONLY email I received had the old info on it. When we arrived, they did not have any information on my reservation. They eventually helped track down where it was at and provided a phone #. In the original phone message I received, they stated the 2nd location would be open at 8:30 a.m. This was not true. The location did not open until 10 a.m. which caused us to miss part of the loading window we reserved with our pod. There were coffee cups still in the floor of the truck and mud on the floorboard. Other than that it was clean.

Sommer G. 
Clasificación:
5.0

Everything was fine

Mark F. 
Clasificación:
1.0

The trailers were in a mud pit and we were even afraid we might get stuck because it was very deep with mud. He checked our lights and said everything was working and when we got ready to leave our truck notified us that the left light on trailer wasn't working. We got out and checked it and it wasn't working. Very poor service and very poor location

Frank G. 
Clasificación:
5.0

The only problem I.had was the dealer that was supposed to receive it refused Toto take it and sent me to another dealer who refused it as well!!! Terrible service

Julius G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tristin T. 
Clasificación:
5.0

They were great. Prompt and helpful, no hidden charges. I will use them again.

paul H. 
Clasificación:
2.0

4x4 shop was disgusting. Truck was parked in the mud and delivered dirty.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
2.0

The trucks are all parked in a swamp of mud . Not going back there ever. A little gravel would fix the issue for Pete's sake

Braden S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
1.0

They didn't have the uhaul I rented and gave me a 10 ft truck instead. I was in a bind so I accepted this. A day later when I went to load the truck I noticed it was full of someone else's junk and smelled of cat urine. When I called them to get a resolution they told me to bring it back and wouldn't help me get another truck.

Matthew F. 
Clasificación:
2.0

I paid for moving supplies and was charged and they told me “i don't have those” and nothing else. They didn't even know i was coming and were completely not prepared. Will not use uhaul again

Trevor C. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
3.0

The instructions told you to look for a "GATE" to find the truck key. I was looking for a physical gate, instead it was the code for the lock on the liftgate on the truck. I had to walk back to the building through mud to get an answer.

Diabe U. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
3.0

Everything was good

Richard B. 
Clasificación:
3.0

The people working ignored me when I arrived as they were more interested in their off-road business. I had to interrupt them and then it seemed like I was bothering them.

Robert W. 
Clasificación:
5.0

Local, convenient and equipment was ready.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
5.0

Love the convenient location to pick up and drop off- less than 5 minutes from my home!

DAnny C. 
Clasificación:
5.0

Went very smooth, no issues of any kind..

Ralph C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rom P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

You overcharged me by 3 days. I need someone to correct it.

ZACHARY C. 
Clasificación:
3.0

The 5'x8' trailer I rented did not have tail lights that worked and I didn't have time to take it back to exchange. This unit should be taken off the road to prevent someone from getting hurt.

REX L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen H. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dejan M. 
Clasificación:
1.0

Lights did not work properly on tow dolly though "checked" by UHaul agent. Place was muddy, equipment in a muddy field. Poor overall image and service. Will not use this location again. Could have been cited for no brake lights, only left turn signal on dolly. No running lights.

WILLIAM D. 
Clasificación:
3.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS E. 
Clasificación:
3.0

It was difficult to navigate as they asked us to drop the trailer in a very muddy field. Also, we returned the trailer on Dec 1 about 4:15 but they showed as return on Dec 5. We did talk to an employee of the lot upon arrival. He told us not to go inside that we should drop and go- nothing else to do.

linda M. 
Clasificación:
4.0

ND

Abram A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tori G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
4.0

Quick service.

Darrel T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
3.0

Not give customer the run around. If customer has good experience they will return. Personally, I will never use uhaul again! This was the worst experience and I won't recommend anyone to you!

Michael H. 
Clasificación:
1.0

The rep was advised of a certificate issued by my employer yet because he wasnt familiar with this type of payment, he processed our transaction using our debit card instead of reaching out for assistance. His error caused a delay with our rental attempting to resolve the issue and placed us in a financial bind while we awaited our funds to be refunded 3-5 days later when it only took seconds for his error to cause us distress.

Shane C. 
Clasificación:
1.0

Pay attention to what you're doing when processing a customers order and communicate clearly any changes you make to the customers drop off location. This by far has been the absolute worse experience I've had with uhaul and I will never recommend nor utilize this company for any future moves. After unpacking, we dropped of all of the equipment at the initial scheduled drop off location at between 1000 and 1100 in the morning. Then the manager hangs up on me when I attempted to get the resolved.

Shane C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Billy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

Charge customers money for things I've never heard of before and I am a regular U-Haul customer. The app did not work in their area and I was charged $20.00 and refunded the amount, with an unfriendly message I needed to use the app by the district manager.

Justin B. 
Clasificación:
1.0

I had to wait for 5 minutes just to get someone to help me. It was 3:30 in the afternoon and no other customers were there. After I parked the truck I had to wait for another 10 minutes just to give someone my Keyes. I didn't get properly checked in, and the staff was very annoyed that I was even there.

Brandon E. 
Clasificación:
3.0

Out of the way and not overly friendly

Dan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
1.0

Owner was pissed I couldn't get the website to work. It showed no trailers available for rent. He took forever to go through the process. He seemed very inept. He didn't email or explain the contract of when I had to return it. He had a sock monkey hanging from a noose in his garage. ASSHOLE.

Amanda R. 
Clasificación:
5.0

They didn't have the number of furniture pads I had rented but everything else was great. They were very helpful.

Christopher L. 
Clasificación:
3.0

I got there at their closing time, but the young man locking up waited for me to finish my online check out since it was my first time doing so. Thanks to him. Overall a good first-time rental experience.

Timothy G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Darrow T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Freddy H. 
Clasificación:
5.0

Employees were awesome and very professional.

Jack U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peggy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine B. 
Clasificación:
3.0

They were not open so we used the on line drop off and the key drop system

Edward C. 
Clasificación:
1.0

have not got a email that i dropped it off yet

Ronald G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wendy K. 
Clasificación:
5.0

Improve customer service call center.

Darryl W. 
Clasificación:
3.0

This location was very close, and worked well for me on that issue. However, this location is a tire store and that is there main concern. Staff was nice, just different than I'm used to. Slower pace in this part of the country, I'm use to very fast paced.

William G. 
Clasificación:
2.0

The place is a mess. The employee was preoccupied with his cell phone and other business while processing my rental. I called ahead to speed things up and nobody answered the phone. There were F-bombs being dropped by employees in a back room.

Kevin B. 
Clasificación:
1.0

Seems his lunch hour is more important than a paying customer.

SHERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
4.0

Easy pick up and return

Fred H. 
Clasificación:
5.0

Didn't interact with the employees or see the inside as I did the mobile check in which I really liked!

Thomas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector C. 
Clasificación:
5.0

I had an issue with the electrical on my truck. They took the time to help track it down and get me on my way. They were an awesome help. I will definitely rent from that location again.

Joseph V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
2.0

I didn't see anyone at either location. There was black grease on the bottom of the back door. It was not possible to open with the lift strap or bottom edge without getting heavy grease on your hands. On the ramp as well. It was also on the cargo pads which I did not order and could not use. The cab had heavy cigarette smell. Other than that, the truck was a truck.

Clyde H. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond B. 
Clasificación:
3.0

It was convenient as a drop off location but not a location that I would prefer to pick up a rental.

Chris T. 
Clasificación:
5.0

Quick , courteous service.

Paul T. 
Clasificación:
1.0

I did the early Saturday morning checkout on the truck. I was suppose to have an appliance dolly on the truck. It was not there. We were able to obtain one from another source We were done with the truck in a couple of hours. We went back and personally gave the keys to the man at the desk. He told us he would "check it in later and remove the dolly from the order because he was too busy right now". This morning (Monday) we checked the website and it still had not been checked in. I went to see the dealer to get him to make sure it was checked in. He said he "would do it later because" he was too busy " If they are too busy to help me, I am" too busy to rent there again.

Donald P. 
Clasificación:
5.0

The mobile check in was easy, as there was no counter service on the day we needed to rent.

Sean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clive S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles G. 
No se han enviado comentarios para esta ubicación.

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