I was moved to this location because my original pick up location FALL RIVER MARKET 1776 Fall River Road Lawrenceburg TN REFUSED to give me the vehicle that I had a reservation for. I was treated like a DOG at FALL RIVER MARKET and was forced to call U-HAUL customer service and work out the alternate pick up site. FALL RIVER MARKET needs to be removed from the U-Haul list. They are RUDE, UNPROFESSIONAL, and UNWILLING to service customers who have reservations. Then U-HAUL wants to charge me $46 for fuel when I used barely an 1/8 tank of fuel. Terrible overall service and experience and I will NEVER use U-Haul again!! I will also share this terrible experience with ALL of my friends. Of note, Parkway Service Center did I fine job. No issues there.
Jason B
Parkway Service Center
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lawrenceburg, TN 38464
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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When we reserved the u-haul, we were given a quote based on 19.95/day (was correct) and for the estimated mileage (approximately 80 miles each way plus). However, the original location didn't have the size truck we needed, and he reserved from another dealer nearby. Because the location closed at noon on Saturday (we didn't need to pick up until evening), we needed to obtain the uhaul earlier (thus being charged), AND was then told that the mileage rate would be the weekend 1.09 rate versus the weekday (we were NOT told that upon reservation). We literally drove the uhaul to our home/business to load, to Nashville for our event and needed to keep there for the week since they said one-way was more than a return), and then returned Sunday (which the location is also closed). To charge the weekend rate for the whole week (especially when not driving) is preposterous. How about charging the days by the rate actually used? Also, the vehicle was trashed, broken glass in the back of the trailer, and the oil light on. So, if something were to happen due to maintenance during a very tight timeline of delivery for the event, it would have been worse. Normally, we have no issue with uHaul. We use, in addition to our own trailer, often.
gary PFriendly staff and eager to help
Patsy BHad a issue with drop off location. Hap chosen a drop off location on SR 101 In Rogersville,AL. Some time after i picked up the truck at the agreed location in Lawrenceburg, TN. My drop off location changed from my selected location to another location almost 20 miles away!? How did this happen amd why was i not made aware of the return location change ?
Isaac RParkway are good people!!
Robert B