Truck was somehow allowed to be booked when the office was closed and switched to hand delivery, not once but two days in a row. Canceled the first day and rebooked assuming there must've just been a mistake. Chose a different location, different day and still had the same issue...a reservation set to “hand delivery†for when the location is closed?! How is that even possible? It's not. So the second time I called to complain, and somehow a different truck in the V lot was ready and could be picked up via mobile. After converting my reservation, now an hour later, she only booked the second truck for two hours not the 4 I'd requested and I'd wasted an hour trying to get a vehicle to begin with. Reservation guarantee?!? Twice you failed.
JAIME LYNN F.
Moving Truck Rental in Las Vegas, NV at All Storage The Lakes
(Distribuidor de U-Haul del vecindario)
(West of Durango/So of Sahara)
Contáctanos
2949 Lake East DrLas Vegas, NV 89117
(West of Durango/So of Sahara)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 4:30 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Las Vegas, NV 89117
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
- Rating:
- 3.0
The verification process to pick up the truck via mobile is tedious and difficult
Kathy L.- Rating:
- 5.0
Very accommodating. Thank you!
Jermaine L.- Rating:
- 5.0
Friendly staff.
Yuriana D.- Rating:
- 5.0
Brittany is friendly and super-efficient. We thank her for the great customer service.
CHRISTINE ELIZAB S.- Rating:
- 5.0
Front left headlight wasn't working.
JEREMY D.- Rating:
- 5.0
Very quick service.
RANDALL J.- Rating:
- 5.0
Great customer service, efficient and friendly!!
PAMELA W.- Rating:
- 5.0
Always pleasant and helpful
ANTHONY JAMES C.- Rating:
- 5.0
Staff was very helpful and friendly especially when I had forgotten a personal item in the cargo van after I had returned it.
CHRISTINA G.- Rating:
- 5.0
Thank you, Uhaul, for being a reliable resource in the community. There are few organizations in your industry that consistently and transparently meet the needs of customers. It's appreciated!
BEATRICE V.- Rating:
- 5.0
It was all excellent thank you
TOMMY M.- Rating:
- 5.0
Everything went very smooth.
Christina G.- Rating:
- 5.0
Nothing to improve. Just keeping going.
Vilen M.- Rating:
- 4.0
I was expecting the truck to have a ramp. It definitely made the move a lot more difficult than I was hoping. Other than that, everything else was easy with pick up and drop off.
BRIANNA ARIEL PA D.- Rating:
- 5.0
I have used this location a few times- very convenient and great customer service!
CAROL RENAE K.- Rating:
- 5.0
The person who greet me was very pleasant.
Denise B.- Rating:
- 3.0
It was very frustrating to call the 800 number and stay on hold for hours at a time and even then not getting anyone. The location was closed almost the entire week so I couldn't speak to anyone there either. :/
Deirdre M.- Rating:
- 5.0
Great customer service at the desk when I picked up the truck. I will use this location in the future if I have a need.
CAROL RENAE K.- Rating:
- 1.0
I don't understand why there was a weird “approval†process added when I came to pick up the truck. That should have been taken care of when i reserved it. Uhaul made me lose a half hour of 3rd party laborers on the clock because uhaul was screwing me around when it should have just been a simple pickup.
Michael K.- Rating:
- 5.0
All storage at the lakes was excellent. However the uhaul mobile website kept crashing and I had to keep resubmitting photos and waiting for the webpage to load and each time I had to start from the beginning. Also I had reserved a sprinter van with a high top but had gotten a shorter version. I had no problems fitting everything in but the extra head room would have saved me some time. 5/5 ðŸ‘ðŸ»
Brandon L.- Rating:
- 5.0
Hassle free Rental exceptional customer service...
WILLIAM LANDINGI L.- Rating:
- 5.0
Nothing. Great experience.
Richard M.- Rating:
- 5.0
The interior in the cockpit & in the cargo area were very clean. However the exterior, especially on the hood & the bumper areas were full of dead bugs. Another thing, due to the Covid-19 pandemic, not sure if it was sanitized accordingly or not since there wasn't any indication nor information nor ads from U-Haul in TV, YouTube, etc that you sanitize the truck.
Nur A.- Rating:
- 3.0
Please make sure the equipment isn't in need of an oil change, and please specify with customers at checkout if the item is required to be returned in town. Also, when i called this location on multiple occasions (not every time) the person who answered said that they don't rent uhauls at this location, only do storage. Made me stressed and had to call the nedt day usually to talk to someone who knew how to access my reservation or call uhaul customer service General line, which was unnecessary and time-consuming.
SOPHIA ALEXANDRA P.