Office staff very helpfulNANCY ENID I.
Customer Reviews for All Storage The Lakes
(Distribuidor de U-Haul del vecindario)
Las Vegas, NV 89117
(West of Durango/So of Sahara)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 4:30 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JOHNNY GILBERT P.
24 hrs pick up is convenient..thank youIan A.
Iris is kind and professional.ANGELINA SUZANNE G.
Truck was somehow allowed to be booked when the office was closed and switched to hand delivery, not once but two days in a row. Canceled the first day and rebooked assuming there must've just been a mistake. Chose a different location, different day and still had the same issue...a reservation set to â€œhand deliveryâ€ for when the location is closed?! How is that even possible? It's not. So the second time I called to complain, and somehow a different truck in the V lot was ready and could be picked up via mobile. After converting my reservation, now an hour later, she only booked the second truck for two hours not the 4 I'd requested and I'd wasted an hour trying to get a vehicle to begin with. Reservation guarantee?!? Twice you failed.JAIME LYNN F.
The verification process to pick up the truck via mobile is tedious and difficultKathy L.
El cliente no dejó un comentario.JOHN KAHALOLANI H.
El cliente no dejó un comentario.Genario C.
Very accommodating. Thank you!Jermaine L.
El cliente no dejó un comentario.KEONI D.
Friendly staff.Yuriana D.
El cliente no dejó un comentario.Roderick A.
Brittany is friendly and super-efficient. We thank her for the great customer service.CHRISTINE ELIZAB S.
El cliente no dejó un comentario.DONALD JOHN P.
El cliente no dejó un comentario.DENISE B.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.MARTHA W.
Front left headlight wasn't working.JEREMY D.
El cliente no dejó un comentario.Jeffrey L.
El cliente no dejó un comentario.JENNIFER ZALESKI W.
Very quick service.RANDALL J.
El cliente no dejó un comentario.Armando R.
Great customer service, efficient and friendly!!PAMELA W.
Always pleasant and helpfulANTHONY JAMES C.
El cliente no dejó un comentario.Brian S.
Staff was very helpful and friendly especially when I had forgotten a personal item in the cargo van after I had returned it.CHRISTINA G.
El cliente no dejó un comentario.GIGINA G.
Thank you, Uhaul, for being a reliable resource in the community. There are few organizations in your industry that consistently and transparently meet the needs of customers. It's appreciated!BEATRICE V.
El cliente no dejó un comentario.GREGORY Y.
It was all excellent thank youTOMMY M.
Everything went very smooth.Christina G.
Nothing to improve. Just keeping going.Vilen M.
El cliente no dejó un comentario.DAVID ALLEN K.
I was expecting the truck to have a ramp. It definitely made the move a lot more difficult than I was hoping. Other than that, everything else was easy with pick up and drop off.BRIANNA ARIEL PA D.
I have used this location a few times- very convenient and great customer service!CAROL RENAE K.
El cliente no dejó un comentario.Tammy H.
The person who greet me was very pleasant.Denise B.
It was very frustrating to call the 800 number and stay on hold for hours at a time and even then not getting anyone. The location was closed almost the entire week so I couldn't speak to anyone there either. :/Deirdre M.
El cliente no dejó un comentario.THOMAS JOSEPH L.
El cliente no dejó un comentario.LANDY BERNADETTH A.
Great customer service at the desk when I picked up the truck. I will use this location in the future if I have a need.CAROL RENAE K.
I don't understand why there was a weird â€œapprovalâ€ process added when I came to pick up the truck. That should have been taken care of when i reserved it. Uhaul made me lose a half hour of 3rd party laborers on the clock because uhaul was screwing me around when it should have just been a simple pickup.Michael K.
El cliente no dejó un comentario.Bernhard S.
All storage at the lakes was excellent. However the uhaul mobile website kept crashing and I had to keep resubmitting photos and waiting for the webpage to load and each time I had to start from the beginning. Also I had reserved a sprinter van with a high top but had gotten a shorter version. I had no problems fitting everything in but the extra head room would have saved me some time. 5/5 ðŸ'ðŸ»Brandon L.
El cliente no dejó un comentario.David F.
Hassle free Rental exceptional customer service...WILLIAM LANDINGI L.
Nothing. Great experience.Richard M.
The interior in the cockpit & in the cargo area were very clean. However the exterior, especially on the hood & the bumper areas were full of dead bugs. Another thing, due to the Covid-19 pandemic, not sure if it was sanitized accordingly or not since there wasn't any indication nor information nor ads from U-Haul in TV, YouTube, etc that you sanitize the truck.Nur A.
El cliente no dejó un comentario.Jacqulyn F.
El cliente no dejó un comentario.shayna D.
El cliente no dejó un comentario.KAREN A S.
El cliente no dejó un comentario.DAVID BEE B.
El cliente no dejó un comentario.Esmona L.
Please make sure the equipment isn't in need of an oil change, and please specify with customers at checkout if the item is required to be returned in town. Also, when i called this location on multiple occasions (not every time) the person who answered said that they don't rent uhauls at this location, only do storage. Made me stressed and had to call the nedt day usually to talk to someone who knew how to access my reservation or call uhaul customer service General line, which was unnecessary and time-consuming.SOPHIA ALEXANDRA P.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Jamar V.
El cliente no dejó un comentario.JOSHUA STEVEN S.
I was charged double for no reason!Christian S.
WORST UHAUL EXPERIENCE OF MY LIFE!! :( 1) THIS TRUCK IS NOT SAFE TO RENT OUT!! The steering column lock is broken. The steering column does NOT LOCK at all and the key will not turn. The truck does NOT turn on without putting ALL of your weight (my husband 6'+/240# had to because I was unable too) in order to engage the ignition. We did not fill up the gas tank even when turning it in because we were so afraid of not being able to start it and get it back to the location. We almost called a tow truck because it took so long and so many attempts to start the truck to return it. 2) The app would NOT work for either check-in or check out at this location. I had no issues with any service running on my phone anywhere in town the entire day. 3) The lady who checked me out was not helpful either. She was nice enough but not helpful at all. She was especially NOT helpful when the truck wouldn't start. She told me "Oh, it will start you just have to pull on the steering wheel really hard." After I went back in again, she came out and hung all of her body weight on the Truck and started it, said " See, you just have to pull really hard. " WORST UHAUL EXPERIENCE OF MY LIFE!!KIMBERLY LEE J.
Quick and easy pick up and drop off.GA'NESHA DESHAY H.
El cliente no dejó un comentario.IAN LESLIE P.
El cliente no dejó un comentario.Janet R.
El cliente no dejó un comentario.Drew K.
El cliente no dejó un comentario.Christine J.
Nothing. Thank you Brittney.Krayton J.
El cliente no dejó un comentario.DAVID DUERR T.
El cliente no dejó un comentario.JEREMIAH J.
El cliente no dejó un comentario.TAMMY H.
Brittany was very welcoming and helpfulDenise D.
Nothing. Great customer service, easy in and out!Kimberly N.
El cliente no dejó un comentario.Rafi S.
El cliente no dejó un comentario.Venus C.
El cliente no dejó un comentario.Darell D.
El cliente no dejó un comentario.Mya D.
El cliente no dejó un comentario.Darrell D.
Woman working on 5/28 was very nice. She made the process easy, will use the same location again in future. ¡Gracias!Keith H.
Brittany and the staff is great. Best storage and rental place service and good prices.Sherri K.
It was all good I use this Uhaul office 3 times now and I very with the location close to where I live and the office manager very professional and pleasant as well.Tommy M.
El cliente no dejó un comentario.Gregory K.
El cliente no dejó un comentario.THOMAS CHARLES B.
El cliente no dejó un comentario.John V.
Brittany was super nice and very professional.Veronica W.
El cliente no dejó un comentario.Roger B.
I think the manager is doing a very good job She is people friendly and courteous. I think if this coronavirus was not upon us this would move a little faster. But these are things thst is out of our control. Keep upbthe good job U haul.Karen F.
El cliente no dejó un comentario.Rose AND Vincent G.
Made a reservation got confirmation from email. Pick up was 6 PM got there they were closed. Called before I got there to tell them I would be 20 minutes late I arrived at 6:26 PM. Place was closed. Use the phone that was provided outside the business. Britney said they close at 4:30 I told her when I made the reservation I we asked what time they closed they said 7 o'clock. She told me did you download the app I said no I've never had to do that before I have used U-Haul 20 times in 20 years. So she said you need to download the app and use the self check out to get your vehicle. Two hours later finally I get everything to work. Had to call the helpdesk for them to fix it. So with that being said was not happyWilliam W.
El cliente no dejó un comentario.Mary Beth L.
El cliente no dejó un comentario.Austin B.
El cliente no dejó un comentario.Christopher B.
The floor of the van I rented was dirty. It needed to be swept. and the exit driveway is so steep it can easily damage the bottom of a vehicle. Indications on the asphalt can verify my concern.Sharon Y.
Brittany the front desk representative was really sweet and kind. Explained everything and was friendly. Better customer service than I've had at any other uhaul location in town.Montana F.
El cliente no dejó un comentario.Jaroon C.
From start to finish all wey well!!! Victor was the guy who helped me and all I can say is RIGHT ON!!! Victor was the "go to" guy. Thanks Victor.Peter S.
El cliente no dejó un comentario.Venus C.
Britney was awesome.Paul P.
I have nothing to add. My experience was smooth.Veola P.
El cliente no dejó un comentario.Roger M.
El cliente no dejó un comentario.Alex H.
Much better than the Decatur store but your app still doesn't work.Douglas B.