Edie Crips was helpful and lovely to work with. My only complaint is that when I called 800 number I was told that I had to wait for store to open even though I had arranged a mobile pick up. I almost left location but then noticed Edie was there waiting to help me in person.
Kareen D
303 Auto Care LLC
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lakewood, CO 80215
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulPick-up was frustrating. App said get the key from front desk. Mechanic at the desk didn't know about U-Haul service, and the receptionist who did was out on a parts run. Had to wait extra 20 minutes for them to unlock truck for keys. Drop off was awful. App refused to work properly - had to call hotline to get it sorted (not location's fault). But the U-Haul was not checked in until 3 days later and only after multiple calls and escalation through U-Haul. But the three customer service representatives we spoke to during and after drop-off were wonderful. Fast, friendly, and effective. All three deserve kudos.
Michael LThere seems to be some miscommunication between the info on the app and what the actual rental procedure is at this location. The equipment was in good working order and the staff at the shop was very helpful when I ran into issues, but further problems could be prevented with some updates to the info on the app. The problem I ran into was: while renting my truck online (via web browser), there was an option to check in in person, which I selected in the interest of time. When I went to check in inside, they told me that they don't actually do in person check in and I needed to download and use the app. Once I was checked in on the app, it told me to go inside to get keys to the truck. They didn't have the keys inside; instead, keys were locked into the truck's cargo area, and they informed me that I should have received the code to the combo lock on the back of the truck from the app, which I didn't have. Fortunately, they were able to resolve the issue on the phone, but it took some time to get worked out. It's possible this issue was due to having selected in person check in and everything would have been fine if I'd selected self check in, but would be smoother for everyone for future rentals if the online process didn't offer it in the first place/ if check in procedure was updated to reflect the current situation.
Cieran MI’d worry less about the locations and much more on the terrible app experience. It is glitchy, fails to load, makes details hard to understand (like the 30 dollars of gas that wasn’t clearly mentioned until the end process), and overall challenging and laborious process of checking in on the app.
Curtis OIt took us half an hour to do the online check in. It asked for duplicate information from making the reservation, and was a significant wait to get verified. It was wildly inconvenient and took forever. Also the entire truck was covered in snow and ice, and no snow brush was provided. Absolutely atrocious experience, 0/10 recommend.
eloise y