Trailer was full of dirt from previous customer. The owner was very helpful with the hook up of the trailer to the truck.
Steve B
The Box Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Forest, CA 92630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I felt bad for the girl at the front since the online check in system went haywire and she was left trying to handle all the customers “old school”. There was nowhere to park my car and I had to finally park it a really far distance away and walk back to get my moving truck. Because of all this chaos, the girl did not put my moving materials into the truck and I discovered this after I had already left there. I had to go back to get them, which made me very late to meet my mover. This was an explosive situation since I had a small time frame to get my stuff out of the house. My day starting off like this was extremely stressful. I then brought the truck back (picked up with 1/4 tank and brought back with 1/8 tank) and the gentleman said it was OK so I wasn’t charged for this. I am very happy and appreciative that they didn’t charge me the gas charge, but just due to the lack of parking alone, I would not recommend this place or ever use them again. Some things were just circumstances, but they need to figure the parking situation out. Maybe have a parking lot that they rent from one of the nearby businesses. Not sure what the answer is but that is just a bad situation.
Terry HThe staff was very helpful and accommodating.
David SJust be aware that parking is difficult right near this location. Otherwise a good choice.
Ray SCalled prior to dropping off and I explained my situation and that I would be dropping off after hours and they said okay someone will be there. I got there the evening I had told the person on the phone that I would be there which was around 8:30pm-ish on Sunday. I was told over the one way intercom that I was at the wrong location multiple times and I was to return to the jeronimo location. (I was most def at the correct location) I think heard him say over the intercom saying if you didn’t rent it here you can’t return it here. So rather than deal with him and his facility we went and just dropped it off to the U-Haul off jeromino (lake forest) and we called U-Haul and had to wait 30 mins on the phone to speak to someone to let them know what the man above said and that we couldn’t return it to the location we were supposed to return it too.
Veronica O