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Josh Finkelstein
Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just be aware that parking is difficult right near this location. Otherwise a good choice.
Ray SpenceCalled prior to dropping off and I explained my situation and that I would be dropping off after hours and they said okay someone will be there. I got there the evening I had told the person on the phone that I would be there which was around 8:30pm-ish on Sunday. I was told over the one way intercom that I was at the wrong location multiple times and I was to return to the jeronimo location. (I was most def at the correct location) I think heard him say over the intercom saying if you didn’t rent it here you can’t return it here. So rather than deal with him and his facility we went and just dropped it off to the U-Haul off jeromino (lake forest) and we called U-Haul and had to wait 30 mins on the phone to speak to someone to let them know what the man above said and that we couldn’t return it to the location we were supposed to return it too.
Veronica ObosEl servicio muy bueno y amables gracias por todo bendiciones
Arturo RosaEasy to reserve pick up and drop off. Thank you for making this part off the move easy.🤙🏻
sean jenningsIt was all good!! I would like to rent a truck for 2-3 days again
Kathy HaaseThe team saved me! I had rented from nearby location and could not pickup truck due to app failure. I called and they told me they could have a truck ready for me in less than an hour. Clean, drove well. Thanks and I’ll keep you in mind next time we need a truck.
Martin Espinozagreat service ! everything is fair! I recommend this office!
Vener ZarifullinThe vehicle was as ordered and performed well. The personnel at pick up and drop off were professional and knowledgeable. I WAS EXTREMELY DISAPPOINTED IN THE PICK UP AND DROP OFF LOCATIONS. THEY WERE BOTH FARTHER FROM WHERE I WAS THAN UHAUL LOCATIONS I THOUGHT I COULD USE
MARK WILLIAM RUSSELLBill is the best she always treats me great
Andrew MontgomeryPEOPLE WERE GREAT!! WOULD DEFINITELY RECOMMEND
cesar concepcionI was very upset because they changed my drop off location to 20 minutes out of my way. Further north. And I was going south. Which added an extra 40 minutes to my trip. I left the tank 1/2 full and it should have only been 1/4 full. No refund for the extra full but I would have been charged if it was less
Brooke ConnerN/A
Dechara HarrisBe careful where you park if you choose to leave your car. Got a parking ticket
Gregory GiereGreat Customer Service & Friendly!
Katora CoxEasy pickup and drop-off. Friendly, helpful and informative staff. Easy and convenient location.
Charles HobbsThe truck needs shocks or something very bouncy or something I would suggest in driving it yourself
ken laddLindsey was great.he
Frank MottolaThank you
sherrell kailaHenry was a great customer service representative, very friendly and knowledgeable
JONATHAN COLLIFLOWERCustomer service is perfect 👍🏼 so friendly and helpful 🙏🏼❤️
Kourosh AyeriaEveryone was friendly and prepared when we came to pick up and when we dropped of they were right there. Excellent service when I asked for an extra day it was as easy as w phone call. Would totally recommend
Friedel GreeneVery nice and professional. I will come back to rent more uhaul for feature events. Thank you!
Kathleen MirandaThis location was not at all professional they had a Doberman dog outside which was very intimidating you had to walk past this dog who was laying outside with no leash , to get inside. The place inside looked like a junk yard and a house they live in. When you walk inside the whole place smelled strong like dog pee. The dogs giant bed was inside. I felt so uncomfortable and the smell of pee was so gross I never want to got here again
Jennifer GonzalesGreat communication and extremely courteous! Keep up the GREAT work!!
ANTHONY LOPEZthank you!
Vasyl Nikitenko.
DAVE RANSONThis was a wonderful experience…the staff was very friendly and made the whole transaction quick and super simple. I rented a pick up truck and was a little nervous about driving it, but it was so so nice, very easy to drive, and easy to load. The price was very affordable as well!! I would certainly do business here again!!
Joan KinneyWe only had the uhaul for 2 days and was charged for 3 days. Still trying to get reimbursed. When we dropped it off before noon, he was in a hurry and wouldn't give us a receipt. Unhappy with this location and we have been long time customer's of uhaul.
Craig Shugartvery friendly, helpful and quick.
matthew bennetProfessional, great truck. Thanks.
Stephen NunnallyIt is a small location but the customer service is fantastic…second to none.
Marty SmithThank you,
James HernandezThe method of dropoff was a little unconventional. Knowing that you don't pull in, but pull up to the curb for a drop-off would have been very useful (also indicating which direction you need to pull up be great. This would avoid one having to back up on a very small street with a vehicle that you can't really see directly behind.
Martin GuerickeNikki was very professional and delightful. She was extremely helpful and we greatly appreciate her input and explanation of all available options. She is very prompt and communicative through our emails and voicemail communications. Definitely a huge difference between her and all the other truck rentals we’ve been to. Thank you 🙏🏽 so much for all of your help and making this move less of a burden on us.
Walid LotfyRep was very friendly and attentive. It didn't felt like your regular HHaul location. You could tell it's a family run location. Very cozy and cool ambiance. Loved the Doberman. She was such a cool dog.
Robert HejaziWhile the staff there was very polite and business like, this location maintains a free roaming, very large, Doberman pincer dog. At truck-pick-up it began barking very loudly inside the confined office area right at the counter where I was waiting. It severely frightened me. I am 80 years old and that is the type of fright that can cause a heart attack for seniors. It seems the liability might be U-Haul's for allowing this situation, franchise or not. Also it is a generally shabby looking location far from business-like, evoking a third-world image. Wonderful new U-Haul facility less than two miles away. I recommend using it.
Jeffrey FrischThe best place to rent a truck. Quick, friendly and excellent service. Highly recommend
Klimenty GranovskyGreat service
Jorge PortilloThis was great for my expectations and my needs
Anthony ValdezImprovements to the booking process is needed: although using the website was easy, on the day of pick-up, I was given an unexpected notification that the van I reserved at one location was no longer available and needed to go to a much farther location to pick up another vehicle. I had to make multiple calls to the pick up locations and scheduler to clarify what I needed, which was stressful. Thankfully, the scheduling department was very accommodating and patient, which I appreciated during the stressful time.
Jason GanNo delay, quick, right and friendly.
Robert StephensWas a very smooth rental experience.
Robert StephensGreat customer service, fast and convenient. Thank you!
David KimCan’t think of anything, Randy, his colleague in the morning, and Lindsey were absolutely great! Very pleasant surprise since customer service in many fields is deteriorating, but luckily - not in this U-haul location.
Dimitar PoryazovI will never use this facility again. I picked up the truck with less than an 1/8 of a tank. Henry asked me to bring it back with a 1/4 of a tank of gas. I asked him twice if that’s what he wanted me to do and he said yes and that he would reimburse me. I only drove the truck 24 miles which at the most would be 2 1/2 gallons of fuel. I was on empty so I put $70.00 in the Taj which was 13.7 gallons of gas. The truck has a 54 gallon tank so I brought it up to 1/4 tank. They allotted me $17.25 in fuel allowance which is only 3 gallons of gas. I used approximately 2 1/2 gallons which is about $13.00. With the $17.25 credit that is about $30.00. I put $70.00 in the tank. They beat me out of $40. I will never use that U-Haul facility again.
HAL FRIEDLANDER