Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)

1,216 comentarios

24961 Whisler Dr   Lake Forest, CA 92630

(949) 472-8531

Horarios de la ubicación

  • Lun.: 10 a. m. - 3 p. m.
  • Mar. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 472-8531

24961 Whisler Dr
Lake Forest, CA 92630

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 3 p. m.
  • Mar. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

Overstated gas amount on checkout. I called 2 miles away when I noticed and they said no problem. I drove 15 miles and added 3.5 gallons of gas and on my final receipt they STILL added 2 gallons of gas @ $10. They aren't removing it.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy M. 
Clasificación:
5.0

The folks at The Box Store where friendly, professional, and very competent. I arrived, got hooked up in no time, and was on my way. The return process took less than 2 minutes. Excellent U-Haul location.

Nasser P. 
Clasificación:
5.0

Super friendly family.

Drekar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
1.0

Vehicle rented to a person who is unknown to me. All my personal information which was used in the rental agreement was obtained via the U-haul computer system and is now in the possession of a person I don't know. Think twice when giving personal information to a company which failed to question the information on the rental agreement which did not match the identification presented by the person renting the vehicle

Keith L. 
Clasificación:
5.0

Fast, efficient, courteous, professional, up front, accommodating. Truck was in great shape, clean and did exactly what I needed

David W. 
Clasificación:
5.0

I wanted to rent a U-Haul truck from a location closer to me - but, the people working at the Whisler Drive location were excellent, and they quickly provided the truck to me, and quickly accepted the truck upon its return.

Robert C. 
Clasificación:
2.0

Giving me a truck with 1/8th tank of gas, where even 1/4 tank isn't enough, isn't appreciated.

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saeed M. 
Clasificación:
5.0

Thank you! Easy !

lisa B. 
Clasificación:
5.0

Great staff....easy pick up and drop off...ZERO hassles!

Anthony V. 
Clasificación:
5.0

Best uhaul place around!!!!

H T. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
3.0

Greet the customer.

Kim H. 
Clasificación:
5.0

Very friendly and helpful

Cynthia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine D. 
Clasificación:
5.0

Manager/owner was very nice and helpful. Have rented numerous trucks times and always a great experience.

Christopher G. 
Clasificación:
5.0

Ninguno

Gabriel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivar E. 
Clasificación:
1.0

Brutal experience!!!! Reserved a truck online for a 7:30am 24/7 pickup using online account. Woke up early, my wife too, to find out after I arrived that they don't have the 24/7 option and have to return at 10am when they open. It was a waste of time and gas. Set up back over 2 hours in the day. I mentioned this to the staff and there was no apology or explanation. Rough experience. Will definitely not rent from this location again.

Matthew H. 
Clasificación:
5.0

Staffs are great Very helpful

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre S. 
Clasificación:
3.0

I had booked my truck and Jeronimo location. When I arrived I came to know that my location is moved. I received no prior notice for it. I lost a lot of time and I could not move that day. I had pay penalty at the place I was moving to because of the delay.

Archanaa A. 
Clasificación:
5.0

Nada

Raymond C. 
Clasificación:
5.0

The people were so nice. Completely Satisfied!

Mark D. 
Clasificación:
5.0

Randy went above and beyond to help figure out the wiring problem in my car. He checked many different things and found the problem. A small fuse was missing from the wiring harness that I ordered from Amazon and he gave me one of his. He saved our trip.

Julie M. 
Clasificación:
5.0

Extraordinario servicio al cliente

WENDY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

tiffany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

Nada

Junseo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

behzad K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noriyo Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray H. 
Clasificación:
1.0

Worst rental experience of my life! Was sent from one location to another (third party). Was NOT told that I needed to have my vehicle inspected to make sure it could tow in advance. Rental location let me drive away without lights, then sent me to ANOTHER location to have the lights fixed, and they still weren't fixed. I ended up spending over $100 out of pocket trying to fix my tow lights myself, and still ended up having to drive state to state without lights. Lost over a day in travel to time also. When I called for help, I was repeatedly sent to roadside assistance. Not one person I dealt with working for uhaul actually helped me.

Christine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

Customer Service was phenomenal.

Darla N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henrietta P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom J. 
Clasificación:
5.0

Excellent service. Wonderful, Friendly, and informative staff. I have been here twice and if I need another van or truck I will be here again. Thank yoy.

ervin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

jermain L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ines A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl A. 
Clasificación:
1.0

The sales people at this location are very rude and seem races I do not recommend this place to nobody and the area of this location is very ghetto I order a U-haul in lake Forest on jeronimo rd and they sent me to this ghetto not so nice area in Irvine on whisler dr I will never rent from U-haul ever again

Keandra J. 
Clasificación:
5.0

The best place for your rental needs

Klimenty G. 
Clasificación:
3.0

Process was fine, and I was helped in a timely manner. I prefer to use another U-Haul Facility because its newer and nicer. This facility is a really run down shack and not very clean. I use U-Haul trucks frequently for a few hours for work deliveries about once a month. I try to find places that have available parking for my personal vehicle while I rent a U-Haul truck. This facility has almost no available parking. They generally have the truck size I need, but not an inviting place to rent from.

HERK W. 
Clasificación:
5.0

Very helpful and friendly

Robin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDI W. 
Clasificación:
3.0

The truck needed a lot of repair. Really rough rider. I've rented 26 footers many times and this one made for a shaky ride even on flat roads.

HARRY C. 
Clasificación:
5.0

Nice, happy, efficient employees

Steven Z. 
Clasificación:
5.0

The service and the staff at this location is awesome!

YONGQING L. 
Clasificación:
5.0

Perfect, so easy and cheap, I wound highly recommend THE BOX STORE to anyone in the are

Joseph B. 
Clasificación:
5.0

Very easy to make reservation and pick up was quick. Staff was very pleasant and helpful.

Ona B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amer J. 
Clasificación:
4.0

I had no issues with renting a 20 foot truck last minute after reserving a 15 foot truck for weeks. The staff were both friendly and helpful giving me an extra 3 days and 100 miles for my long distance move. To say this was appreciated is an understatement. The truck itself was better than I thought with good Michelin tire tread, no smoke odor in the interior and relatively clean for hi-use rental truck w/ over 100k mi on it. However, I did find the truck brakes and and seats to be fatiguing and tiring to use during our 3 day trip. Better seat cushions for people with shorter legs and more cabin space for three people would have improved our moving and travel experience.

Aaron S. 
Clasificación:
5.0

Perfect. Well run

carden F. 
Clasificación:
5.0

Great Owner Manager

DEVERGES J. 
Clasificación:
5.0

Everybody was a great help and had no problems in getting check in.

Robert J. 
Clasificación:
5.0

Great customer service. I will use them again when I need a small trailer.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamal Z. 
Clasificación:
5.0

Owner was nice, merchandise very inexpensive

Michael L. 
Clasificación:
5.0

Everything was great, the people friendly and efficient. the truck was good. The only thing that was an issue was something uhaul owner/manager has no control over, parking, it was difficult to find a place to park. I suggest getting a ride to pick up and return your rental. Love the dogs and goldfish!

Renee L. 
Clasificación:
5.0

Yasmine was great! She made the process so quick and easy! I will be coming back to this location anytime I need a rental! ¡Gracias!

Doreen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF H. 
Clasificación:
3.0

After picking up the truck, I took it to my storage unit to be loaded. After spending over 3 hours loading, drove the truck home for dinner and overnight. Noticed the "check engine" light. Called roadside service. They sent a person for diagnostics. Bad ignition coil. Solution was given to me to take the truck to another U-Haul location and transload onto another truck. After many phone calls (each time a different person...so I had to explain everything every time) I finally got someone who would listen and understand I would rather take the truck to a location to be fixed than to spend several hours unloading and re-loading into a new truck. Lilly (who was the best of the many people I spoke with) sent me to a repair station the following morning. That location was EXCELLENT! 25 minutes later and the truck was fixed, and we were on our way. Please have a direct line available to the person that is assigned to the case, so we don't have explain everything every time. Please give the customer more than "we'll get you a new truck" solution. After spending many hours loading the truck in the first place, the customer more than likely doesn't want to spend more hours unloading and re-loading again. In this case a 25-minute fix was the better solution. If they can't fix it...then replace the truck.

Robert P. 
Clasificación:
5.0

Excellent service

victor B. 
Clasificación:
5.0

Easy-Peazy. Scheduled on line, showed up, they hooked up trailer, checked lights and I was on my way. Drop off was even easier. I pulled up, they unhooked the trailer and waved me good by. Never got out.

Andre S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricardo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamyar I. 
Clasificación:
5.0

Everything was quick, smooth and well organized; from pick-up to drop-off.

Daniel P. 
Clasificación:
5.0

Very helpful and friendly staff. So quick too.

mike P. 
Clasificación:
5.0

Service was good and extremely fast.

Jeffrey T. 
Clasificación:
5.0

Quick pickup and great experience.

MICHAEL S. 
Clasificación:
5.0

This was super easy. I'm very pleased with your service.

gordon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD J. 
Clasificación:
5.0

Road and Bella started my long journey off perfectly!!! Bill was very helpful! Highly recommend!!! Thank you!

Keith K. 
Clasificación:
5.0

Google Maps needs to be updated

paul P. 
Clasificación:
5.0

They were great to work with.

Mark M. 
Clasificación:
5.0

I've been coming to rent trucks here for about 7 years and I love this location and the staff always great, polite and very helpful

CARLOS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zhong W. 
Clasificación:
5.0

When returning truck, please give customer a tally on the bill rather than repeating “ I will email the total to you.”

Barbara F. 
Clasificación:
3.0

Girl at the front was not professional and lied about an cancellation

Charmyne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron H. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba