Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)

1,553 reviews

24961 Whisler Dr   Lake Forest, CA 92630

(949) 472-8531

Office Hours

  • Mon: 10 am–3 pm
  • Tue-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(949) 472-8531

24961 Whisler Dr
Lake Forest, CA 92630

Services at this Location:

Office Hours

  • Mon: 10 am–3 pm
  • Tue-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Josh Finkelstein 
Rating:
5.0

Just be aware that parking is difficult right near this location. Otherwise a good choice.

Ray Spence 
Rating:
5.0

Customer did not leave a comment.

Michael Billington 
Rating:
1.0

Called prior to dropping off and I explained my situation and that I would be dropping off after hours and they said okay someone will be there. I got there the evening I had told the person on the phone that I would be there which was around 8:30pm-ish on Sunday. I was told over the one way intercom that I was at the wrong location multiple times and I was to return to the jeronimo location. (I was most def at the correct location) I think heard him say over the intercom saying if you didn’t rent it here you can’t return it here. So rather than deal with him and his facility we went and just dropped it off to the U-Haul off jeromino (lake forest) and we called U-Haul and had to wait 30 mins on the phone to speak to someone to let them know what the man above said and that we couldn’t return it to the location we were supposed to return it too.

Veronica Obos 
Rating:
5.0

El servicio muy bueno y amables gracias por todo bendiciones

Arturo Rosa 
Rating:
5.0

Easy to reserve pick up and drop off. Thank you for making this part off the move easy.🤙🏻

sean jennings 
Rating:
5.0

It was all good!! I would like to rent a truck for 2-3 days again

Kathy Haase 
Rating:
5.0

Customer did not leave a comment.

KIRK ALEXANDER 
Rating:
3.0

Customer did not leave a comment.

Julie Rohrer 
Rating:
5.0

Customer did not leave a comment.

Brennan Rogers 
Rating:
3.0

Customer did not leave a comment.

Brian Okazaki 
Rating:
3.0

Customer did not leave a comment.

Can Unal 
Rating:
5.0

Customer did not leave a comment.

John Koerber 
Rating:
5.0

The team saved me! I had rented from nearby location and could not pickup truck due to app failure. I called and they told me they could have a truck ready for me in less than an hour. Clean, drove well. Thanks and I’ll keep you in mind next time we need a truck.

Martin Espinoza 
Rating:
5.0

Customer did not leave a comment.

Raymond Liwanag 
Rating:
5.0

great service ! everything is fair! I recommend this office!

Vener Zarifullin 
Rating:
4.0

The vehicle was as ordered and performed well. The personnel at pick up and drop off were professional and knowledgeable. I WAS EXTREMELY DISAPPOINTED IN THE PICK UP AND DROP OFF LOCATIONS. THEY WERE BOTH FARTHER FROM WHERE I WAS THAN UHAUL LOCATIONS I THOUGHT I COULD USE

MARK WILLIAM RUSSELL 
Rating:
5.0

Bill is the best she always treats me great

Andrew Montgomery 
Rating:
5.0

PEOPLE WERE GREAT!! WOULD DEFINITELY RECOMMEND

cesar concepcion 
Rating:
2.0

I was very upset because they changed my drop off location to 20 minutes out of my way. Further north. And I was going south. Which added an extra 40 minutes to my trip. I left the tank 1/2 full and it should have only been 1/4 full. No refund for the extra full but I would have been charged if it was less

Brooke Conner 
Rating:
3.0

N/A

Dechara Harris 
Rating:
4.0

Customer did not leave a comment.

John Correa 
Rating:
4.0

Be careful where you park if you choose to leave your car. Got a parking ticket

Gregory Giere 
Rating:
5.0

Customer did not leave a comment.

Maria Holtzman 
Rating:
4.0

Great Customer Service & Friendly!

Katora Cox 
Rating:
5.0

Customer did not leave a comment.

Carlos Faustino 
Rating:
5.0

Easy pickup and drop-off. Friendly, helpful and informative staff. Easy and convenient location.

Charles Hobbs 
Rating:
5.0

Customer did not leave a comment.

Tuesday Mazuran 
Rating:
5.0

Customer did not leave a comment.

David Lopez 
Rating:
5.0

The truck needs shocks or something very bouncy or something I would suggest in driving it yourself

ken ladd 
Rating:
4.0

Customer did not leave a comment.

Andrea Dowling 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Korkin 
Rating:
5.0

Customer did not leave a comment.

alissa Mccullpugh 
Rating:
5.0

Lindsey was great.he

Frank Mottola 
Rating:
5.0

Thank you

sherrell kaila 
Rating:
5.0

Henry was a great customer service representative, very friendly and knowledgeable

JONATHAN COLLIFLOWER 
Rating:
5.0

Customer did not leave a comment.

elena cordero 
Rating:
5.0

Customer did not leave a comment.

DON BAKER 
Rating:
5.0

Customer did not leave a comment.

Edward Harrill 
Rating:
5.0

Customer did not leave a comment.

Brian Chang 
Rating:
5.0

Customer service is perfect 👍🏼 so friendly and helpful 🙏🏼❤️

Kourosh Ayeria 
Rating:
5.0

Customer did not leave a comment.

SANDRA SPINN 
Rating:
5.0

Customer did not leave a comment.

jeffrey kim 
Rating:
5.0

Customer did not leave a comment.

Stephen Brown 
Rating:
5.0

Customer did not leave a comment.

namoon alzaid 
Rating:
5.0

Everyone was friendly and prepared when we came to pick up and when we dropped of they were right there. Excellent service when I asked for an extra day it was as easy as w phone call. Would totally recommend

Friedel Greene 
Rating:
5.0

Customer did not leave a comment.

ievgen maslov 
Rating:
5.0

Customer did not leave a comment.

BRETT MCCLELLAN 
Rating:
5.0

Very nice and professional. I will come back to rent more uhaul for feature events. Thank you!

Kathleen Miranda 
Rating:
1.0

This location was not at all professional they had a Doberman dog outside which was very intimidating you had to walk past this dog who was laying outside with no leash , to get inside. The place inside looked like a junk yard and a house they live in. When you walk inside the whole place smelled strong like dog pee. The dogs giant bed was inside. I felt so uncomfortable and the smell of pee was so gross I never want to got here again

Jennifer Gonzales 
Rating:
5.0

Customer did not leave a comment.

Konstantin Marmylev 
Rating:
5.0

Customer did not leave a comment.

Hunter or Matt Cirino or Kenney 
Rating:
4.0

Customer did not leave a comment.

SARAVANAN AYYAKKANNU 
Rating:
5.0

Great communication and extremely courteous! Keep up the GREAT work!!

ANTHONY LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Roman Pisarcik 
Rating:
5.0

thank you!

Vasyl Nikitenko 
Rating:
5.0

Customer did not leave a comment.

Alfred Hsi 
Rating:
3.0

.

DAVE RANSON 
Rating:
5.0

This was a wonderful experience…the staff was very friendly and made the whole transaction quick and super simple. I rented a pick up truck and was a little nervous about driving it, but it was so so nice, very easy to drive, and easy to load. The price was very affordable as well!! I would certainly do business here again!!

Joan Kinney 
Rating:
1.0

We only had the uhaul for 2 days and was charged for 3 days. Still trying to get reimbursed. When we dropped it off before noon, he was in a hurry and wouldn't give us a receipt. Unhappy with this location and we have been long time customer's of uhaul.

Craig Shugart 
Rating:
5.0

Customer did not leave a comment.

Samira Nowparast 
Rating:
5.0

very friendly, helpful and quick.

matthew bennet 
Rating:
5.0

Professional, great truck. Thanks.

Stephen Nunnally 
Rating:
5.0

It is a small location but the customer service is fantastic…second to none.

Marty Smith 
Rating:
5.0

Customer did not leave a comment.

Joelee Figueroa 
Rating:
5.0

Thank you,

James Hernandez 
Rating:
5.0

Customer did not leave a comment.

Susie Tomich 
Rating:
5.0

Customer did not leave a comment.

Jesseligh Martinez 
Rating:
5.0

Customer did not leave a comment.

Dwayne Fisher 
Rating:
4.0

Customer did not leave a comment.

Celeste Acoff 
Rating:
4.0

The method of dropoff was a little unconventional. Knowing that you don't pull in, but pull up to the curb for a drop-off would have been very useful (also indicating which direction you need to pull up be great. This would avoid one having to back up on a very small street with a vehicle that you can't really see directly behind.

Martin Guericke 
Rating:
5.0

Customer did not leave a comment.

EDWARD CALLIRGOS 
Rating:
4.0

Customer did not leave a comment.

Edward Hill 
Rating:
5.0

Customer did not leave a comment.

jaime santoya 
Rating:
5.0

Nikki was very professional and delightful. She was extremely helpful and we greatly appreciate her input and explanation of all available options. She is very prompt and communicative through our emails and voicemail communications. Definitely a huge difference between her and all the other truck rentals we’ve been to. Thank you 🙏🏽 so much for all of your help and making this move less of a burden on us.

Walid Lotfy 
Rating:
5.0

Customer did not leave a comment.

Madeline Brentzel 
Rating:
5.0

Customer did not leave a comment.

Ivan Fomin 
Rating:
4.0

Customer did not leave a comment.

Juliet Naraghi 
Rating:
5.0

Rep was very friendly and attentive. It didn't felt like your regular HHaul location. You could tell it's a family run location. Very cozy and cool ambiance. Loved the Doberman. She was such a cool dog.

Robert Hejazi 
Rating:
1.0

While the staff there was very polite and business like, this location maintains a free roaming, very large, Doberman pincer dog. At truck-pick-up it began barking very loudly inside the confined office area right at the counter where I was waiting. It severely frightened me. I am 80 years old and that is the type of fright that can cause a heart attack for seniors. It seems the liability might be U-Haul's for allowing this situation, franchise or not. Also it is a generally shabby looking location far from business-like, evoking a third-world image. Wonderful new U-Haul facility less than two miles away. I recommend using it.

Jeffrey Frisch 
Rating:
5.0

The best place to rent a truck. Quick, friendly and excellent service. Highly recommend

Klimenty Granovsky 
Rating:
4.0

Customer did not leave a comment.

george Stelling 
Rating:
5.0

Great service

Jorge Portillo 
Rating:
5.0

Customer did not leave a comment.

KONSTANTINOS MAKARASFUJITA 
Rating:
5.0

This was great for my expectations and my needs

Anthony Valdez 
Rating:
4.0

Improvements to the booking process is needed: although using the website was easy, on the day of pick-up, I was given an unexpected notification that the van I reserved at one location was no longer available and needed to go to a much farther location to pick up another vehicle. I had to make multiple calls to the pick up locations and scheduler to clarify what I needed, which was stressful. Thankfully, the scheduling department was very accommodating and patient, which I appreciated during the stressful time.

Jason Gan 
Rating:
4.0

Customer did not leave a comment.

Tarasa Quintanilla 
Rating:
4.0

Customer did not leave a comment.

Steven Stratton 
Rating:
5.0

Customer did not leave a comment.

DAVID MULCAHY 
Rating:
5.0

No delay, quick, right and friendly.

Robert Stephens 
Rating:
5.0

Customer did not leave a comment.

Kevin Spiro 
Rating:
5.0

Was a very smooth rental experience.

Robert Stephens 
Rating:
5.0

Great customer service, fast and convenient. Thank you!

David Kim 
Rating:
5.0

Customer did not leave a comment.

EDWARD CALLIRGOS 
Rating:
5.0

Can’t think of anything, Randy, his colleague in the morning, and Lindsey were absolutely great! Very pleasant surprise since customer service in many fields is deteriorating, but luckily - not in this U-haul location.

Dimitar Poryazov 
Rating:
4.0

Customer did not leave a comment.

Luke Kelley 
Rating:
4.0

Customer did not leave a comment.

Michael Quan 
Rating:
1.0

I will never use this facility again. I picked up the truck with less than an 1/8 of a tank. Henry asked me to bring it back with a 1/4 of a tank of gas. I asked him twice if that’s what he wanted me to do and he said yes and that he would reimburse me. I only drove the truck 24 miles which at the most would be 2 1/2 gallons of fuel. I was on empty so I put $70.00 in the Taj which was 13.7 gallons of gas. The truck has a 54 gallon tank so I brought it up to 1/4 tank. They allotted me $17.25 in fuel allowance which is only 3 gallons of gas. I used approximately 2 1/2 gallons which is about $13.00. With the $17.25 credit that is about $30.00. I put $70.00 in the tank. They beat me out of $40. I will never use that U-Haul facility again.

HAL FRIEDLANDER 
Rating:
2.0

Customer did not leave a comment.

Richard Cho 
Rating:
4.0

Customer did not leave a comment.

Brian Edwards 
No reviews have been submitted for this location.

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