i ordered supplies with this U-HAUL, and when i picked up the truck the supplies were nowhere to be found. the location was closed for the day (but still was available to do an online pickup), so nobody was there to help locate items. i called their customer service number, and the “resolution” was a refund for said supplies, a $25 gift card, and being referred to closest U-HAUL location that was open. this was in fact not the resolution, as I never received the gift card AND the U-haul location I was referred to was CLOSED. i call their customer service the following day, to follow up and was just left on hold forever. gift card never came, and now I would highly suggest staying away from using UHaul service!
princess M
Plush Auto Detail And Tint
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Laguna Hills, CA 92653
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI am writing to request a correction to my recent rental invoice. When I reserved the truck, I did not select the 'Safe Move' coverage, nor did I request it at pickup, yet I was charged an extra $15. Additionally, the environmental fee was listed as $1, but $2 was deducted from my account. I request that these unauthorized charges be removed, the difference refunded, and my invoice updated accordingly. I have rented from your company over 5 times, and this is the first time I have been overcharged like this. I am very dissatisfied with this experience.
Zafer AI am being charged over $60 for a rental vehicle that I never even got the keys to in order to be able to use it. I couldn’t get into word lock mechanism attached to the back of the vehicle to be able to open the cargo area where the keys to the truck were located and I called U-Haul customer service told them about the problem. They told me that they canceled the reservation and my money would be refunded with your company yet I’m now receiving a receipt claiming that I drove 10 miles in a truck I never even had the keys to. I am livid with your company. You need to refund my money immediately and it is disgusting that you have lied on your receipt claiming I drove 10 miles when I never even had the truck. I expect a response within the next 48 hours and my money to be refunded immediately along with an apology for fabricating information which is inaccurate and false.
Yasmeen SThe lock was not working. An area supervisor (Paul) was sent out to assist us. He ended up having to drill the lock off. I took a video of the exterior and interior of the truck before I dropped off the keys to show what the state of the truck was in case anything was removed after the truck was out of my possession.
Clara FPosted 7:30am as opening hours, but the door hours said it didn’t open until 9am. I called the owner at 9:02am and he said he was “a few minutes away,” but he didn’t show up until 9:45am. He gave no apology for wasting our time. He also said he was the owner of the business, which was surprising given his blatant disrespect to customers. I would sincerely recommend U-Haul stop partnering with this location.
Taylor M