The lady who helped me, while very nice, really struggled dealing with the computer software she was using to get me my truck. The entire process took an hour which was much wasted time and money for me. Uhaul needs to train her appropriately and make sure the computer equipment and internet connection at this location is able to handle these transactions. Personally I think they need a system upgrade... speaking as someone with tech experience. The poor lady really struggled through the process. I felt bad for her. The truck was great so no complaints there. Just someone please help the people out who have this Uhaul location. It's a good spot geographically and with some evaluation, system upgrades and some additional training they should be successful.
KRISTIE HANSEN
Hillside Station Crown
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Knoxville, MD 21758
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Customer Reviews
- 4.0 Average Customer Rating
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Husband & wife are friendly, professional and with self check-in, it's really easy to return!
Mike DILEOYou guys are getting pretty high with the prices on the mileage. You used to give us thirty miles and now you make us pay for every mile. The truck had almost 100k miles on it. That’s ridiculous and I will definitely look for alternatives in the future. Almost doubled my costs for 86 miles.
jason onstadThere were some issues with the internet server. Everything else was excellent. Highly recommend.
Monica HouserEssay faster they was so frenly Mannyhelper. Love this place
MANUEL GOMEZ