Great customer service!!
MICHAEL R
Security Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Knightdale, NC 27545
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
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Excellent customer service
BRIAN TSimple motion detector lighting inside the storage units would be nice
BRIAN TThis location has a security code to enter. They do not tell you this. There is a lack of information on mobile pickup. The manager was awesome and helped us. Just go inside.
Mark SKaren vs. U-Haul, a play in 8 acts. Act 1, where U-Haul changes the pick up location for Karen’s truck and she only catches the change because she calls the pickup location to confirm her reservation. Act the 2nd, where Karen arrives via Uber at the new pickup location and even though she has checked in online “to save time,” the location is a franchise and Randul (actual name - I so want to spell it with two Ls) has to go through the entire check in process again while talking on the phone to someone who is having credit card issues. Randul also becomes irritated when Karen reads over the rental agreement (less than 1 page) before signing. 3rd Act, where Karen learns to drive a 15 foot box truck and spends $90 to fill the tank. She manages to drive the truck the four miles back to the house without incident but is unable to back the truck down the driveway because (sorry guys) she is testosterone challenged. Act Forth, where Karen opens the box of the truck and discovers Randul has not provided her with the furniture pads she has paid for and the light over the license plate is hanging by a wire and partially obscuring the license plate. Acte Cinq: Karen screams into the void while the audience runs to the lobby and partakes of the open bar before returning to their seats for the rest of the performance. 6th Act, where Karen attempts to call the storage place where she picked up the truck only to be connected to another location and is told to bring the truck back. Karen is also told by the CSR that they will call the pickup location and let them know she is bringing the truck back. Akt sieben, where Karen returns to the storage place and is met by a bewildered Randull who has not been notified that she is returning the truck and didn’t receive the furniture pads she paid for. Randull takes another call while completing the paperwork, further slowing down the exchange process. Karen also tries to rent a $7 dolly for which our antihero wants to charge her $13 even though the dolly says no less than 2 times on it in large letters “rent me for $7.” Final act: Karen looks at the gas gage on the replacement truck (after doing a complete external inspection to ensure all lights are intact) and realizes that Randull’s paperwork indicates the truck has 7/8 of a tank of gas, truck actual only has 5/8 of a tank. Against her nature Karen snaps a photo of the offending gage at the stop light then proceeds to cry all the way back to her house. On her way home she passes 4 highway patrol cars in 4 miles while traveling on secondary roads. Curtain falls. Encore: at home once again, Karen spends the next 45 minutes going over all these issues in excruciating detail with 2 U-Haul CSRs and is told to call back once the rental transaction is complete and U-Haul will see what they can do to “help.” Ironically, the most helpful person of the day was rep #2, Mike Butts. Second curtain call: Where Karen returns the truck to U-Haul with three-quarters of a tank of gas and is charged $19.45 plus tax of $2.14 for 4 gallons of gas. Epilogue: Where Karen calls U-Haul Monday morning and opens a Customer Action File and is told to expect a call in three days.
Karen V