Excellent customer service
NATALIE P
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Great customer service!!
MICHAEL RExcellent customer service
BRIAN TSimple motion detector lighting inside the storage units would be nice
BRIAN TThis location has a security code to enter. They do not tell you this. There is a lack of information on mobile pickup. The manager was awesome and helped us. Just go inside.
Mark SKaren vs. U-Haul, a play in 8 acts. Act 1, where U-Haul changes the pick up location for Karen's truck and she only catches the change because she calls the pickup location to confirm her reservation. Act the 2nd, where Karen arrives via Uber at the new pickup location and even though she has checked in online "to save time," the location is a franchise and Randul (actual name - I so want to spell it with two Ls) has to go through the entire check in process again while talking on the phone to someone who is having credit card issues. Randul also becomes irritated when Karen reads over the rental agreement (less than 1 page) before signing. 3rd Act, where Karen learns to drive a 15 foot box truck and spends $90 to fill the tank. She manages to drive the truck the four miles back to the house without incident but is unable to back the truck down the driveway because (sorry guys) she is testosterone challenged. Act Forth, where Karen opens the box of the truck and discovers Randul has not provided her with the furniture pads she has paid for and the light over the license plate is hanging by a wire and partially obscuring the license plate. Acte Cinq: Karen screams into the void while the audience runs to the lobby and partakes of the open bar before returning to their seats for the rest of the performance. 6th Act, where Karen attempts to call the storage place where she picked up the truck only to be connected to another location and is told to bring the truck back. Karen is also told by the CSR that they will call the pickup location and let them know she is bringing the truck back. Akt sieben, where Karen returns to the storage place and is met by a bewildered Randull who has not been notified that she is returning the truck and didn't receive the furniture pads she paid for. Randull takes another call while completing the paperwork, further slowing down the exchange process. Karen also tries to rent a $7 dolly for which our antihero wants to charge her $13 even though the dolly says no less than 2 times on it in large letters "rent me for $7." Final act: Karen looks at the gas gage on the replacement truck (after doing a complete external inspection to ensure all lights are intact) and realizes that Randull's paperwork indicates the truck has 7/8 of a tank of gas, truck actual only has 5/8 of a tank. Against her nature Karen snaps a photo of the offending gage at the stop light then proceeds to cry all the way back to her house. On her way home she passes 4 highway patrol cars in 4 miles while traveling on secondary roads. Curtain falls. Encore: at home once again, Karen spends the next 45 minutes going over all these issues in excruciating detail with 2 U-Haul CSRs and is told to call back once the rental transaction is complete and U-Haul will see what they can do to "help." Ironically, the most helpful person of the day was rep #2, Mike Butts. Second curtain call: Where Karen returns the truck to U-Haul with three-quarters of a tank of gas and is charged $19.45 plus tax of $2.14 for 4 gallons of gas. Epilogue: Where Karen calls U-Haul Monday morning and opens a Customer Action File and is told to expect a call in three days.
Karen VThe app was extremely frustrating to use. The excessive fees were not explained or made clear. What should have been a $60 tow cost over $100 and I rented 2 trucks from 2 locations and were not charged the same amount. This location is closed on Sunday and uses a locked gate with code to enter and exit. No one provided us with a code so we could not get in the gate. We called the 888 number on the door and they were zero help. Had to wait for someone to come in just to leave.
April BThe experience of pick up was not good, you should work on th at process, it took less time to return it than pick up.
alfred wMy original reservation was successfully done. The day before, the office called me to say that there is no 15 ft truck at the Guess rd for me on that day. Asked me if I can take 20 ft truck, or a day later. I have movers on both Durham and NYC reserved. I can't just change the date. As to the size, I can't drive 20 ft truck in Manhattan. The morning I went to the location to get the truck, they told me that the truck has not been returned yet. The agent didn't called me. He wouldn't let me park my car in the property. He told me to part in another block and walked back. At that time, he didn't even tell me that there was no truck for me. It's good that I insisted I can't park a big block away (there is no place to park a block away). I said that I have movers reserved in 2 hours, I need the truck. U-Hall sent me to another location 35 miles away. It took me 45 min to get there. By the time I got the truck, the movers were supposed to be at my location and I am still 45 min away. The location at old Knight drve, Kinghtdale at NC is clean. However, the agent didn't go through the truck condition with me. I had to walk back a long way to find the truck, load the dolly and blanket into the truck. The dolly is too heavy for me. The agent was no sight to see. I had to roll down the ramp to bring the dolly into the truck. The truck gas was only 1/4 full. I was in the country side, don't know where to fill up the gas. All of those caused another 20 min delay. It was definitely didn't start up my moving day right. For people to rent a truck, you need to give them a place to park their car and come back a few hours later to get their car. I ubered back to get the truck one hour later. H-Hall threatened to tow my car.
SHWU-YAN SExtraordinario servicio al cliente
Melody GEasy online pickup process, on site staff helpful and friendly. Will recommend to others!
Adam TGood customer sevice
Lydia KOur guy was awesome!
Jonathan WPLEASE remove the key lockbox location. It's to tight on those bricks, which causes it very hard to open. I broke a nail and scratched my hand. It's also a lot going in and out of the entry gate. For the instructions on how to open the lock, it would be great to add "hold the lock upward/out to open, do not put force on it". Also I would like to apologize to the rep that was trying to help me open the lock. What she told me to do worked, she was nice and helpful. I was tired and frustrated, no fault of hers at all. Please let her know I'm sorry and Thank you.
Marla MNothing. Customer service was top notch!
Willette Bmy experience was horrendous. mobile check in is TERRIBLE. if it's reserved at x-time, and we're "late" to pick up, that should not hinder the mobile check in experience. I was sitting in the parking lot for an hour to get things going again. I had to re-enter all information. The location was convenient to where i'm located, the equipment clean, but OMGSH, never again would I "sign up" for mobile check in, nor would i EVER recommend someone else do mobile check in. terrible. terrible. TERRIBLE.
kirstyn MThe location was not clearly identified as a storage facility. The original code to get the key did not work, and the truck was not visible without walking the entire property. I will not rent from this location again.
Mark NIt took several minutes for the on site manager to come to me. She also gave me the wrong code to open the box for my keys and directed me to the wrong rental van.
JOHN NStaff member on duty, Christian, was helpful. He called to let me know that the truck was ready and available earlier than promised and he suggested I double check my code to get through the gate since I would be returning after hours. Super helpful guy; thanks!
Susan BI was charged for 2 gallons of gas, the truck was not on a half a tank when I received it please have them refund the 7.50
Melody GCustomer service giving me the run around. Drop off was a complete hassle
ASHLEY TDrop of facility had no directions as to where to park the returned truck. Had to call UHAUL to get the code to enter the facility and get directions as to where to park the returned truck.
Theodore WCustomer service was excellent!
Lisa GI dropped the uhaul off and got locked inside the gate so I had to call the number to get the access code to open the gate. Super inconvenient.
Anastasia MQuick efficient services. Quality customer service.
RUTH SThere is no wifi or cell service for self check in or returns back where the truck is parked. You have to drive back to get your own truck. There are very limited hours of UHaul service there as it's a satellite office. Receptionists are very nice but when truck returned and they are there they do not give you anything like a confirmation or proof that you've returned the truck and the self serv return process doesn't work (no cell service), so you don't know what you owe. Then you immediately next day get a collections notice threatening you for payment that you owe the mileage etc that you would have paid on the spot had someone been willing or available to help. The actual service availability was workable. The staff again, we're very nice. Maybe they should bring the truck to the front so you have service for check in?
virginia GNo improvements, however the customer service rep at the Old Knight Road location in Knightdale, NC was extremely helpful and took time to answer every question I had. She even smiled during the whole process. Will be back.
Eric CDidn't have a reservation but the person working the desk got me set up in 5 minutes with a truck. Great service.
Jack HThis was a terrible experience.
Taylor MEnsure the customer receives the correct equipment. We were given the wrong equipment, and had hours of time spent fixing the issue.
Jonathan PKeep doing what you are doing!
Glenn CEverything was great. Kenya did an amazing job with communicating based on how everything would go from my payment plan to the inside storage temperature. She deserves a top rating. 5 or more
George FI was scheduled for a 7pm pickup.I was given the incorrect gate code. When I called, the agent also had the incorrect gate code. The pictures & instructions for the how to pick up at this location are severely flawed & poorly write, which made the event of picking my truck up, more like a scavenger hunt. There's not a signal a the back of the property, so it was almost impossible to get to the website for picking up my rental. After the fiasco of getting a good signal to go through the process of picking up my rental, there was no lighting to find my rental or do the inspection. The steps required multiple trips to the front of the property ( get a signal & find the box for the key/open the box). After unsuccessfully using the attached photo to locate the box where the keys were, when we finally found it, it was inside the gate which we were in the inside of. My boyfriend has larger arms because he lifts & he was unable to access the lock. I was too short to see the code & unable to put it in. There's poor lighting & very little space to work with. We both ended up with scratches from the brick wall trying to open the lock. The instructions for how to open the local were unclear & didn't technically align with the required steps to open the lock. Finally around 7:35 or so I was able to access my rental & perform the inspection/ leave the property.
Taheisha CCustomer service reps at the front desk were outstanding!
Stefanie OFriendly and professional service!
Geraldine HI was charged for 2 dolly's $7/$10 that I never received. I was sent to pick up the next morning at another location that didn't have but 1 $7 dolly. The clerk tried to charge me when I already paid. I brought the truck back at 8:30 pm on the 4th the receipt says I brought it back this morning at 8:38 am on the 5th. It was put in the notes that I was to be refunded for the $7/$10 dolly . I didn't receive that so I'll be calling the headquarters I'm the am.
Lomekia RRental went smoothly and the truck performed as expected. There was no key drop box on site. I was unaware of the after hours service fee.
Jack HThis is the second time we had a truck that had a drivers compartment that stunk of human urine. The last time I told the manager and she said she would get it cleaned. It is disgusting . You need the truck and we have a business we were using it for and no other choice but to drive a disgusting urine stinking trick. It made us sick both times. I feel I need to share this publicly at this point. Because I paid over 100 dollars to be made completely sick by and unsanitary disgusting vehicle and Management that ignores basic sanitary conditions of Publicly utilized vehicles. Also I work for the state of NC .
christine tThe woman who works here is always very pleasant and nice to work with.
Victoria KCheck engine light was on when I picked up truck. Lady says "go ahead and drive it, if you break down call 1800 uhaul", truck ran awful. Took it back a day early, didn't really want to drive it anymore. Made other arrangements.
Hugh OCheck in and return were both very easy. The employees were both very friendly and professional. Well done by both.
James PWould not recommend uhaul, had wrong location for drop off, never could contact uhaul to change
david hThe process for picking up the truck was overcomplicated and took way longer than it should have. After my reservation was moved to a different location and the time changed, I was forced to start the day an hour behind schedule. Upon arrival, I was (incorrectly) told that I was signed up for a "24-hour pickup" and that the key would be in a lock box for which I should have received a code and that he couldn't help me at the front desk. After searching for 15 minutes for a code through emails and text updates, I called the number and they told me that the front desk could indeed help me, so I then had to go wait behind other customers to go through their process before I could get mine. The person behind the desk was nice enough, but clearly overwhelmed with running both the storage facility and the uhaul rentals at the same time (and with apparently very slow computers).
James MKeenya was very polite and professional and was very helpful
Benjamin OThe process was easy and the customer service at this location was amazing. i had a representative named Kenya who really went above and beyond to make sure I had a pleasant experience. Definitely will be recommending and using this location again in the future.
Craig HYour system of phone rotation SUCKS...I went 40 minutes out of my way before realizing I was heading to the wrong address....Until the last call did I not find out that I was not talking to the Old Knight location...That needs to be explained to the customer on the first call to UHAUL...If I had known the procedure from the get go it would have been a breeze......Not to mention the check in procedure takes forever.....Michelle Peed was a life saver in me not going over the deep end....Van was very nice....Dan
Dan BThis location was fantastic. The woman who helped us was extremely friendly, kind, and helpful. She was excellent.
Meghan PNo issues with the rental.
VINCENT RUhaul app did not work properly and the directions to obtain the gate code was not clear. It took about an hour to get past the gate and access the van. I will never pick up from this location ever again. It was such a headache and it took longer than expected which caused me to be late to my appointment.
T'Kiyah OThey did not have available the hand truck and I had to look for one in another store and waited time
Yvette B