Did not like dropping off a trailer without a person there. We had a family emergency, so we had to head back home early.
William R.
Economy Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Killeen, TX 76543
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Customer Reviews
- 3.5 Average Customer Rating
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Confusing parking area. Office area full of items and crammed. Lady seemed unsure of process.
Karla D.I went to the location at 1507 Martin Luther King Jr Blvd in Killeen, since the storage unit I was moving items from was located there. I was told by the representative that they would not have a 15ft truck on 9 August. I was then directed to/agreed to a 15ft truck located at 548 S 53rd Street, Killeen. When I asked if the truck could be brought to the MLK address, I was told no. In addition, at the MLK address, I was not informed about the "FREE" month of storage available to me that I could use within the next 12 months. Also, on the morning of 9 Aug, upon arriving at the MLK location, I noticed not one (1) but two (2) 15ft trucks sitting on the lot!!! Just one man's opinion, but I think that is bad business. Customers should be informed of ALL options available to them and move trucks to the appropriate locations/locations requested especially if the storage unit is at said location.
Carl R.First, this was NOT my selected pickup location. My reservation was at a location closer to my house, as I had to ride my bike to get this uhaul. When I arrived, the original location was closed "for training". I received no notice that my reservation had moved. 45 minutes on hold with uhaul and 4 transfers later, I was finally told where my reservation was, which was across town. Again, I am on a bicycle! Absolutely horrible experience from the beginning.
Jared P.They were very nice and friendly
SHANGUEEDA J.