Excellent customer service, everything went smoothlyMAUREENANN M.
Moving Truck Rental in Kenmore, NY at Eco Mart
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Kenmore, NY 14217
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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The price was much more than advertising led me to believe. The $19.99 rental advertising then it actually cost over $80 :/ The truck worked well and was nice enough but definitely was not cleaned or sanitized......I'm not upset about it, just saying. The price was the really the upsetting thing. I've rented from u-haul in the past, with the same size truck and surprisingly the same mileage and it was over $25 less.Jeffrey G.
Very nice people, quick and friendly.John G.
U-Haul I rented was very dirty both inside and out. Smelled of cigarettes. I had to put down blankets and plastic in the floor of the interior to protect my furniture. My couches now smell of cigarettes due to the U-Haul smelling of them. I will not ever return to this location or probably ever rent a U-Haul again. On a positive note, the women that checked me out upon my return was very patient and extremely pleasant. The same cannot be said for the gentleman who checked me in, he was very busy watching a sports game on his phone. No pleased with my U-Haul experience over all. Unnecessary additional stress on an already stressful situation, that a moving day brings. Very disappointed.Nicholas P.
Didn't have the truck that I booked online with a guarantee... I had to down size which wasn't the best for this application... Couldn't work and had to rent again from the Kenmore Ave Depot knowing they would have better back ups or be able to UPGRADE me.Jason G.
The truck had a misfire, so keep up on your routine machine check up.Sean T.
Everything was great, thank you. Also very impressed with handling of van.Jane C.
Didn't have the truck that I ordered. But replacement van was able to do the job.John G.
Train your employees to high standards customers service.emad M.
The dolly and blankets were not includedRichard C.
You switched my pickup location about 14 hourS before pickup The equipment I rented with it, I didn't get. It wasn't available. I didn't know that until after I got truck home. That's sketchy. You charged me for over mileage and I didn't drive that far. It was poor to say the the least. Disappointed.Brandt D.
Nothing. Just keep doing what you are doing.adewale O.
The site is a third party drop off for weekends. It's nice that there is a gas station for refueling.Michael C.
Not a full facility just a pick up hub. Had difficulties selecting a drop off location which originated from using u-haul website.Ian H.
The gentleman working evening shift at Eco Mart, Elmwood Ave, Kenmore, NY was very chill. He said go ahead and leave the truck at pump #5 after putting $7 of fuel to bring it back to half-ful the way I received the truck. Then 22 June I looked at my receipt from U-Haul and flipped out. A charge of $49 was charged to completely fill the truck. I drove back to Eco Mart, and Ms. Tonya refunded my money thankfully. Ms. Tonya's actions should be commended since the U-Haul Chat and phone contacts were un-answerable which was vey aggravating. I even had to call my bank to feet the charge. Not a good experience.William U.
Just keep doing what your doing! Very good!Marc G.
Person did not know how to check in truck, had to do it online myself and hand keys overMichael S.
It's just a drop off location, no extra supplies available if needed! Website should alert customers booking here of this. I ordered half dozen pads, they weren't even in the van and I had no way of getting them on short notice! Staff was courteous enough to credit the charge back to me.Frank M.
Animal hair all over front seats when I got the van. I do not have any animals. All else was greatJudith H.
Only criticism is van was dirty and smelled like stale cigarettes.Raymond V.
Quick and courteous service...It was a seamless experience...??Nancy G.
Literally the worst experience I've ever had with uhaul.Marina F.
Firstly I couldn't find the place because I didn't realize it wasn't an actual U-Haul Depot it was just a pick up area. I used online and I didn't know it was a 24 hour use for the one price because the website didn't state that plus when I changed how long I wanted it for the price keep changing . I however needed more time and when I called the 1800 number the agent said I have to return the vehicle because it was already booked for the time when I need to return it and they didn't have anything else available at that location and I would have to start a new reservation for another vehicle which lead me to spend for an additional vehicle from a different location. I think extensions should be able to be accommodated especially if the call was made ahead of time and other vehicles sent to the location from another location so I wouldn't have to be inconvenienced and spend for a whole new contract. I learnt my lesson as a first time U-Haul user and it was an experience. The truck was dirty so I had to sweep it out and when I was finished I ensured it was swept although there wasn't anything to sweep.Karlene A P.
lower the mileage costpaul P.
The clerk who helped me was very good. She was knowledgeable, friendly and very helpful. Answered any questions I had. The truck was available when I got there ( which was not always the case when I rented from other agencies). Would definitely use them again.Tony D.