The truck was very dirty upon pickup. Doritos on the floor, dirty everywhere. I had to take pictures of the inside upon pickup because it was so bad. When we returned the U-Haul, we made sure the gas was filled up to where it was when we had picked it up. Upon return, the man that helped us lied and said we returned the truck at almost empty. He charged us an extra $60. We went back to discuss this with him and he showed us a picture of another truck with low fuel (we could tell by the dashboard) and showed him our picture of how we left the fuel. He told us we needed to take it up with U-Haul corporate. By the time we called U-Haul corporate he had reversed the charge because he didn’t want to get caught trying to scam us. This was fraudulent behavior and you can tell by his google reviews this isn’t the first time it’s happened. Please look into this location.
Mohammad A
Eco Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, NY 14217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The mileage and fuel was not right and didn’t give me information stated it they email me everything
Veronica JTHE VEHICLE WAS RUNNING SMOOTHLY AND NO ISSUE
Niyonzima FThe truck wasn't cleaned it's a good thing my mattress came with plastic on it. I feel like I was charged to much on my card I'm not sure how I used 30 miles when I went to one place
tonya jGreat customer service! Will use this location in the future
Eugene H