We rented from a location that basically rented space from a gas station. The last time I rented a truck online, the equipment I rented was not in the truck and I was told since I rented online, I had to do all online. So this time when I booked, it asked if I wanted counter help or to complete all online. I chose counter help. When I got there to the counter, I was told they couldn't help me because they weren't associated. So I had no choice but to proceed on the app. When I opened the truck, the two hand trucks I rented were not on the truck. Again, the gas station location said they could not help me. I called the 800 number to advise. The person I first spoke to was very nice and she logged the issue but she couldn't help me further. She had to transfer me to scheduling and said they'd help me locate another location that had them. When I was transferred, they said they could not do that so I had to call around myself to find them at another location and had to pick them up myself. That process took me about an hour and a half to locate another location and pickup the one hand truck that was able in all locations fairly around me. This was so unfair and wrong. I'm very disappointed and will never rent from this location again.
Yezenia S
Unity Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Kearny, NJ 07032
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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I will only recommend this location due to the fact that it was convenient. Overall, this location is not the best due to the fact that there is no parking for the U-Haul trucks. I had to maneuver around, parked cars just to get the truck out of this tight spot that was blocked in upon returning the U-Haul truck it was still tight really could not find parking
Willie HThere was no service rep nor explicit mobile/physical instructions on how to pick up the uhaul truck. Only after >20 minutes on hold with an agent on the phone and then contacting an agent via live chat was I able to access the vehicle. Equipment was decent as usual but the location was much below average.
Amanda LMy U-Haul return was very hectic and scary as the return location employee was threatening us not letting us to drop the keys to the drop box and parking the truck in the location. This is after I completed all the app requirements on returning. Employee was telling he can’t accept the truck because truck is not from that location (this was picked up from NYC and dropped here as per the contract). Then we had to call customer service Zaria. She helped to call the owner of the location and sort out the issue. Even after that the employee was telling us to give him the key without dropping to drop box. We didn’t listen to him and dropped the key anyways. Then he came in and used his key to get the truck key out from drop box. The was the worst experience as the employee was threatening us (me and my wife). Would never recommend U-Haul if this is the service provided.
Nipuna TFastest pickup and drop off at site through app
Kamlesh P