I'd like to know why I was charged a $20 after hours fee when I returned the trailer a day early and during business hours
Kevin B.Moving Truck Rental in Katy, TX at U-Haul Moving & Storage of Katy at Grand Parkway North
1633 W Grand Pkwy N
Katy,
TX
77493
Servicios en esta ubicación:
Contáctanos
1633 W Grand Pkwy NKaty, TX 77493
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Katy, TX 77493
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Autoalmacenamiento
¡Tenemos la mayor cobertura en América del Norte!
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Contenedores U-Box®
¡Enviamos de un lado al otro de la ciudad o del mundo!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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Propano
Propane service delivered straight to your door!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
- Rating:
- 5.0
Excellent service
MIGUEL V.- Rating:
- 5.0
Very good customer service
DADWANDA B.- Rating:
- 4.0
The first equipment I picked up had an issue with the tire but they graciously exchanged it and the gentleman that hooked it up was very helpful. I ended up only using it for an hour after realizing that I wasn't going to be able to use it so I returned it. I think it's horrible that I'm getting charged a full day and can't believe NOTHING can be done about it.
ANN-MARGARET T.- Rating:
- 3.0
Friendlier customer service. In addition my credit card was compromised right after renting from this location and although I cannot prove your store had anything do do with it all other activity on my card for the prior month were routine charges where individuals in the business did not have access to the card
Thomas F.- Rating:
- 5.0
You guys are awesome
MARY A.- Rating:
- 5.0
Nothing.
Delaine W.- Rating:
- 5.0
The trailer could have been swept out. A bit dirty. The women who handled our pickup was amazing. Very quick, smart, congenial, and efficient. A true pleasure to do business with.
PAUL D.- Rating:
- 5.0
Check your trailers for leaks. It rained like crazy and the 6' x 12' leaked and ruined some of our stuff.
JAKOB E.- Rating:
- 5.0
Great friendly staff with quick services love it
GILBERT C.- Rating:
- 5.0
No complaints or need for improvements as far as I can see thus far. My experience has been awesome
TANJANIKA M.- Rating:
- 4.0
Good service personnel very active and friendly solve any questions with no problems
JOSE M.- Rating:
- 1.0
The front lady was very rude on Friday morning at 10 am. Didn't even give us instructions or anything just here u go.
Saul M.- Rating:
- 5.0
Keep it the way it is. It is great!
Jorge Z.- Rating:
- 2.0
I pulled in 8 minutes before posted closing time and everyone had left early. I had trouble backing into the one spot available so I just unloaded it. If you phone system and web site say your open till 6 then stay open to 6 good thing I had a jack with me so I could jack it up off the ball. The $20 dollar conveyance charge should be waived I did all the dam work
Michael S.- Rating:
- 5.0
Friendly staff ,
TONY P.- Rating:
- 5.0
Very happy with the service. I definitely recommend this location. Thanks for your help with all my moving needs.
ABINOAM A.- Rating:
- 5.0
No nonsense service but not very friendly, everything good equipment was clean , I think the person was having a bad day
DONALD C.- Rating:
- 5.0
Deodorize to remove cigarette smoke smell.
BOBBY S.- Rating:
- 5.0
This guy meet me outside when he saw me drive up. He helped me un hook and check the trailer. Very friendly.
Shawn A.- Rating:
- 3.0
First truck had a brake issue. Second truck roof leaked water and ruined a few boxes.
HEYDEN D.- Rating:
- 3.0
The truck was old and rattled incredibly loud while on the freeway. When trying to extend my rental on the website the link wouldn't work. Tried to call the number provided and the wait was 55 minutes. Tried to live chat with someone on the website and was directed to call a regional scheduler and that lady was incredibly unhelpful and told us we could not extend our rental. The closing of our home was pushed back and out of our control and the reason we went with Uhaul was the flexibility to change dates without issues. After we told the lady that we would be unable to make our scheduled return she said she would “make note of itâ€. We then started receiving phone calls from a sassy lady asking “when are you bringing my truck backâ€. We literally tried to extend the rental and now you're mad?? It was extremely frustrating to have to deal with this during an already stressful time of buying our first home. I will never do business with Uhaul again and I will advise anyone I know to avoid Uhaul.
Brandon D.- Rating:
- 5.0
One item of importance: The truck that I rented had some sort of contaminant in the heater. The air coming our of the heater smelled odd. Every time I used the heater my sinuses and lungs became very congested. I developed a severe sore throat and lost my voice by the end of the trip. Finally, we ran into a snow storm in Montana at the end of the trip, which required the use of the heater.
ERIC K.- Rating:
- 3.0
Customer service
ANTONIO V.- Rating:
- 4.0
We initially reserved a truck at Storage Plus of Old Katy. After waiting 30 minutes, the attendant finally arrived, according to the "hours or operation" sign on the door, she was an hour and a half late to work. We asked where the truck was and that we had reserved it. She said it was "double booked" and went back to her phone. We asked what we were supposed to do and she said the truck was gone, and there was nothing she could do. We were upset and she yelled "Get out". We left. We were scheduled to pick up the truck at 2 PM, by 2:20 PM I called the Franz Rd location of Storage Plus of Katy to determine if they could assist me. The gentleman I spoke to tried to contact the person at Storage Plus of Old Katy. He suggested that if he could not contact anyone, he would come over to assist us. We ended up talking to him 4 times. He should definitely be commended for trying to solve a problem for another location. The woman at Storage Plus of Old Katy should be reprimanded and trained on customer service or fired!
MARK A.