The facility could not check me in because they were locked out of their account. The truck was pretty clean but had an unsmoked cigarette sitting on the passenger seat. The facility did not have the extra equipment I paid for to rent.
ANTHONY W
Jarrettsville Carroll Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jarrettsville, MD 21084
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Customer Reviews
- 3.0 Average Customer Rating
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(1) Have the equipment that is requested at the rental location. Besides the truck, I requested an appliance dolly. They didn't have one, so I ended up having to use a regular dolly and two of my own ratchet straps to try to move an upright freezer (i.e. an appliance). It didn't work well, but that is all that I had. (2) Train the facility that you lease through. They gave me the keys once I had identified the truck. If I hadn't called U-Haul, I would have been using your truck without a contract. They didn't know what to do.
Dennis CTook over an hour to receive the rental. Already had reserved and did online check-in. The location attendant did not have the reservation and had my staff member do another reservation. After going through the process again and trying to give us a smaller truck the attendant wound up using our original reservation. Worse experience and cost me almost 2 hours of time.
Michael FThe truck leaked and several of my items were soaked. The leak was in mom attic. The truck was clean just leaking in rain.
Morgan MI have rented multiple U-Hauls this year - firs time at this location - and this was by far the BEST experience I have ever had. Excellent customer service, friendly, never felt like a number. I will recommend this location to everyone.
Patricia S