I would like to thank all the representative that tried to help me over the phone. I almost gave up on renting this truck. The problem was me not knowing how to use the app. Once I took my time doing step by step it became quiet simple and enjoyed using the app. Thanks
DAVID R
Jackson Market
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Jackson, WI 53037
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The instructions were wrong. The owner of the building was not helpful. We ended up waiting for 30 minutes for Uhaul to resolve the issue with the location.
Jonathan RThe place was closed. According to the web, they weren't to open for three more days.
RANDAL SFirst off you could actually have the product that a customer requested. Secondly, your app sucks not user-friendly thirdly after complaining to customer service got no kickback or partial refund. Overall terrible experience would never recommend U-Haul to anyone at this point in time.
Donovan APickup via mobile went fine. I think you should make renters aware that you will need to have someone personally verify you via phone. Fortunately this wasn't an issue for me since my wife was at home available to receive a call. The verification only took a few minutes. I think it would be good to give the renter an idea how long they will need to wait. It would be appreciated to streamline the app or at least save my preferences from my previous rental. It took me well over 30 minutes to return the vehicle due to the mobile app locking up or abending when I had to restart the process, sometime it would lock up on the picture taking process. It was quite annoying. I will admit it may had something to do with my phone only having 5% battery. It never allowed me to process all the way through, but I was able to return successfully and it doesn't appear I was charged an extra $20.
Todd N