Thanks! Great Service!Barbara A.
Moving Truck Rental in Issaquah, WA at Issaquah Highlands Self Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Issaquah, WA 98029
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Navia was awesomeJASON MICHAEL R.
The employee was VERY friendly and professionalRobyn F.
Wrongfully charged me an â€œafter hours fee.â€ Makes me wonder how many people get charged this fee when not applicable. Luckily I looked at the receipt. Still yet to receive my refund.Anthony P.
I returned the truck around 6:30pm....( an hour and a half past my rental window. If I had known Id be charged another day, I would have kept it and returned it this evening. Perhaps I can receive a partial refund?MICHAEL EDWARD M.
The 24/7 share program is a joke.KENNETH WILLIAM H.
I returned the vehicle 3 hours after I picked it up with self-pick up option, but the location staff did not process my return till 2 days after charging me extra while having the keys the entire time in their lockbox.Darius T.
The person who helped us was patience, enthusiastic and accommodating for my needs. They were timely, and helpful.SANTHANAM R.
Fix the wrong billing and defective equipmentARTYOM S.
I was very impressed with the service I got from the agent there and everything went very goodWei S.
The young woman on duty was very helpful. I could not have picked up the truck without her help to navigate the website. What I did not appreciate was being switched from an in-store pick up to a mobile device pick up without asking me if that was OK. The mobile experience was frustrating.Michelle P.
No communication - extra charges on my bill that were never explained to me. Associate offered to refund, extra charges, but then explained it would be complicated. Several items in the truck did not work, or worked poorly. No dome light, so challenging to find controls in the truck at night. Buttons on dash didn't work. I had the truck a total of 7-hours and paid nearly $200. Very Poor experience. Will Not recommend this location to anyone.REBECCA H.
Drop off after hours worked fine, with the exception of the u-haul app. I went through all the steps and then it would fail to complete at the final stage (payment stage) . I tried twice but to no avail.David T.
The seats were filthy. Covered in animal hair. I've never rented a vehicle that was so dirty. Also muddy on the inside. Vacuuming the seats should be a part of the cleaning process.Amy A.
I was very disappointed that I was charged a $50 CDW fee that no other UHaul location has charged me for a cargo van.JENNIFER LYNN N.
We actually had a good experience with the 24/7 Truck Share process. I made sure that I had my U-haul account on my phone & knew my password. It was tedious going through all of the steps & that part took about 15 minutes to complete but it all worked fine. No problems. The return portion was long & tedious after a full day of moving.. I am not sure how well the pictures, taken in the dark, that we had to take to complete the process, turned out but we were able to complete it with no problems. I was hesitant to do the online route after reading some of the reviews about it but it worked for us.Karen H.
Uhaul kinda just sucks. Never really had a good experience at any locationsSHAUN S.
Horrible check in experience. We called and spoke with Brytani at the store to ask a few questions- took almost 45 mins to actually pick up truck. Also I was overbiled yesterday a few hundred dollars extra. They didn't find the keys that I liked in key box #3 (returned around 5:30 with gas at the same level as I left with. Piss poor interaction poor communication and an extra charge for god knows what. Would not recommendAARON G.
Improve the website for contactless rental. Some critical piece of information was missing for me. Brytani Hall at Issaquah Highlands said "Yeah, the website is confusing." She had to hack around my phone to get it to work. (So much for "contactless.") Kudos to Ms. Hall for her patience with my frustration. Kudos also to Dan (didn't get his last name) at the U-Haul in North Bend for helping us chase down a van, giving me the phone number to talk to Erin (no last name) at scheduling. These three made it possible for me to continue getting my mother moved from Seattle to Spokane despite her recently "repaired" car that broke down on the freeway.Matthew M.
Self service pick up instructions on application were really confusing and inaccurate. The truck was not where the app said and I was forced to choose that I had located the truck in order to get the key before I actually knew where it was. The person behind the counter was rude and condescending.Robert S.
Your help was horrible. Not friendly, not helpful and plain down rude. Please work with him on customer service skills. He flat out asked for a person to call and when asked why he said with 24 hour rentals we find people dis honest.Thomas O.
The lady was very helpful. She had great customer service! If only they had more people like her.Gina R.
OMG The taking pictures of my license on the app (twice). Are you saving that? Having to cross a busy street multiple times to use the app and location services. Every time I crossed, using the pedestrian light, at least one car went through. It took me longer to use the online reservations and app than I used the vehicle.Traci B.
The pickup and drop location of the truck is across a busy street from the lock box. The area has no street lights and we were concerned by a fella hanging around us while we tried to figure out the process of checkout in the dark. Did not feel safe.James A.
If by clean you mean clean, no the cab of the truck was not thoroughly cleaned before I rented. The online check in procedure was terrible, none of the pictures of the truck were of my truck, I had to go back to the office for further information. The gal working in the office Brittany was less than helpful, actually bad customer service. She told me that this location is just an affiliate location not actually owned by uHaul, like that should matter, but by her saying it, was like I should expect subpar, which is what I got. Complete FAIL.Joseph W.