Comentarios del cliente para Issaquah Highlands Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Issaquah Highlands Self Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Scott W. en

Grado:

Keep a spare key at rental location.

Sameer P. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

The guy that made my reservation at the location was was excellent Cabin of vehicle wasn’t that clean but not too concerned Overall very good experience

yijiun L. en

Grado:

Excellent service

Daniel S. en

Grado:

excellent person at the counter...very knowledgeable and great phone presence...a pro..

Chris D. en

Grado:

El cliente no dejó un comentario.

Karren R. en

Grado:

They were great

Paul M. en

Grado:

Very professional, patient and friendly customer representative taking his time to explain and clarify. Good experience without any complaints.

Kevin K. en

Grado:

El cliente no dejó un comentario.

Tatiana W. en

Grado:

Very nice and very helpful customer service! Thank you very much, you made my move stress free! Happy New Year!

Tyler R. en

Grado:

It took an hour to pickup the vehicle. The receptionist told me there was an issue and "You can check in online". After signing up in the store, it told me I had no reservations, so I couldnt check in. Horrible experience.

Luis L. en

Grado:

Just a little mud at the driver flor but generally good

HIND H. en

Grado:

El cliente no dejó un comentario.

Norman A. en

Grado:

I had a 10:00 reservation, clerk arrived at 10:05 (10:00 opening time) - took 20 minutes to process customer in front of me - too k 20 minutes to process my transaction - multiple IT/System issues - would not allow photo'ing of my ID - same issue on checking for damage prior to departure - technology did not work Poor CS attitude communications for staff = no empathy Very frustrating

Leo M. en

Grado:

The man working at this location is an awesome dude. Great customer service

Richard U. en

Grado:

El cliente no dejó un comentario.

Sergey S. en

Grado:

Make rental easier. I've chosen mobile checkout thinking it will be faster, but it is a nightmare. Had to scan my driver license 3 times, why? Why do you need my second phone number to confirm my identity? I can board the plan with my driver license but can't rent a truck? Wasted about an hour before I finally got the key to the truck, so frustrating. I'd rather rent truck from the nearby home depot next time.

Lisa M. en

Grado:

Wonderful customer service. I wouldn't change anything.

Holly R. en

Grado:

agent was extremely friendly, helpful and personable

James I. en

Grado:

Nothing. A perfect experience

Emory S. en

Grado:

I rented a truck from Bay Storage in Olympia, WA.. However, they did not have a utility dolly, appliance dolly, or blankets available. They called the Highlands store and confirmed that they had the items and I could rent them from that location. I learned in Issaquah that I HAD to return the items to that location. Once my move was complete, I had to drive 65 miles to return the dollies and blankets. This was a major inconvenience and should have been explained prior to arranging the picking up the equipment.

Brian J. en

Grado:

El cliente no dejó un comentario.

Ermin G. en

Grado:

El cliente no dejó un comentario.

Terry H. en

Grado:

El cliente no dejó un comentario.

billie B. en

Grado:

the mobile app took a about 20 minutes to complete but worked flawlessly.

Ben M. en

Grado:

El cliente no dejó un comentario.

Mark O. en

Grado:

El cliente no dejó un comentario.

arron U. en

Grado:

The scheduling process is arduous. I had to talk to 3 people and give all my information 3 times to rent a vehicle.

David W. en

Grado:

The U-Haul attendant (name tag said Manager) was waiting on me using her cell phone to process the equipment rental, as she said her computer was down. She promptly quit helping me to wait on a customer who just walked in and interrupted her in the middle of my transaction, so I had to stand there and wait. No one said please excuse us, they just ignored me, and I complained that it was "rude" for both of them to do something like that. My experience is when you are helping a customer, you complete that business transaction first, then wait on the new customer. It delayed me getting to my destination, it embarrassed me and made me angry, as I felt disrespected. I have been using U-Haul at this location for over three years, if this continues I'll find another location.

David W. en

Grado:

Truck windshield was dirty inside and outside, hard to see with headlights on in the dark.

Carol S. en

Grado:

The only thing was the back bed was a little dirty. I was hauling mattresses. I did sweep it out but I hoped I wouldn't be blamed for the dirt.

Erin U. en

Grado:

Even though the clerk was nice I don’t think I should have been charged for xtra gas. I returned it to the level I received it. Where you return the vehicle is on a slanted street. And that affects the gas gauge. So I don’t believe that is a correct judgment.

Kimberly W. en

Grado:

El cliente no dejó un comentario.

PATRICK K. en

Grado:

Poor experience with my U-Haul rental this past weekend. It took over 60 minutes from the time of my arrival till the time I left the location. Issues with completing check-out that needed to be resolved by contacting customer service. Long hold times, and multiple transfers before issue was resolved. Although I was able to hold the truck for longer than scheduled, the delay rippled through the day and I was unable to complete my move in time. Multiple trips were needed using personal vehicle.

Richard U. en

Grado:

El cliente no dejó un comentario.

Jacob T. en

Grado:

The uhal smelled nasty af. Location was great tho

Thomas R. en

Grado:

El cliente no dejó un comentario.

Michelle C. en

Grado:

Fantastic experience. Everything went smoothly and quickly!

David W. en

Grado:

El cliente no dejó un comentario.

PENG X. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Brittany, the on-site attendant was fantastic. Great service.

Michael H. en

Grado:

El cliente no dejó un comentario.

Carli M. en

Grado:

Brittany was very informative, kind and helpful!

Hongsheng Z. en

Grado:

It is definitely over charged me for the fuel, I will submit a complaint for sure.

Lisa B. en

Grado:

Such great customer service and very helpful!

Mark J. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

El cliente no dejó un comentario.

Donna M. en

Grado:

Very nice people at the counter. Very clean store and vehicle.

Jeffrey T. en

Grado:

El cliente no dejó un comentario.

Ryan F. en

Grado:

The woman I rented from was fantastic, the man that was there when I returned was terrible. The truck was clean but the tire pressure went low and the drivers side mirror kept falling forward so I couldn't drive on the freeway as I couldn't get low enough to see in the mirror. I had questions about charges and the man was not helpful and I'm pretty sure he cost me about $40-$50 in extra charges that could have been avoided if he had been able to listen and help. Although the woman was great I will not use this location again. I have other choices and would have been cheaper and better had I used Budget.

John M. en

Grado:

El cliente no dejó un comentario.

Dilip L. en

Grado:

El cliente no dejó un comentario.

Marcel P. en

Grado:

great customer service!

jiapeng L. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

I rented a dolly that cost me $7. The contract I had to sign for a seven dollar dolly is the same as for a forty thousand dollar truck rental. Maybe this is necessary, or is to streamline process, but it would be nice to have an appropriate contract for small commodity item rentals (dollys).

Cheryl L. en

Grado:

El cliente no dejó un comentario.

Karl B. en

Grado:

El cliente no dejó un comentario.

Todd S. en

Grado:

The mobile app did not work. I took over 20 pictures of my drives license and was on with support for 25 minutes. While they were helpful - I didn't have 25 minutes to spare.

ROGER D. en

Grado:

El cliente no dejó un comentario.

Gregory C. en

Grado:

return after hour procedure could be clearer. Requires a smartphone to process

Xing F. en

Grado:

Did not get the vehicle I reserved well ahead of time, because previous renter returned a completely empty tank. Got switched to a smaller vehicle at the last minute. Friendly and helpful staff, easy to find location.

ALIN L. en

Grado:

El cliente no dejó un comentario.

Karl B. en

Grado:

El cliente no dejó un comentario.

Ushus I. en

Grado:

Customer service is very poor. I booked and checked in for a mini van. Vehicle was shown up in my smart device check out too. Front desk mentioned it’s allocated to another person and I ended up in taking truck. Already used truck for my main move which was 2 days back. In 4 hrs came back to rerun truck at 10pm and the mini van was still there and not used by the customer she says was allocated. During my check out there was a second van available which was told as key not found.

Karl B. en

Grado:

El cliente no dejó un comentario.

Andrew Y. en

Grado:

El cliente no dejó un comentario.

Betty C. en

Grado:

Worker was very nice and super efficient. Great job doing the paperwork.

Karl B. en

Grado:

El cliente no dejó un comentario.

Kathleen O. en

Grado:

El cliente no dejó un comentario.

Sven R. en

Grado:

Friendly, professional staff. Very happy...

WANDA M. en

Grado:

Bill showed excellent customer service. Very friendly, helpful, and detailed on policies, and using elevators and entering codes outside for off hours.

jack B. en

Grado:

El cliente no dejó un comentario.

Karen H. en

Grado:

El cliente no dejó un comentario.

WANDA M. en

Grado:

Clean the inside of truck. Brityni (possibly misspelled) needs to be punctual if store hours are posted as opening at 9:00. Definitely needs some customer care 101. Not personable. Attitude.

Michael M. en

Grado:

Nice people at the front desk; however, I was charged a $25 cleaning fee when everything was emptied and left in perfect condition. No one would talk to me about issue over the phone - I was constantly transferred. Would prefer to do business elsewhere.

Esther M. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

You have great people working for you!! Outstanding service great job!!!

Tom O. en

Grado:

Service was poor. I did express check in and still needed to wait 20 minutes. The guy behind the counter was not friendly nor was he sorry for the poor service. He kept saying it’s a one man show.

Stephen H. en

Grado:

El cliente no dejó un comentario.

Leonard M. en

Grado:

El cliente no dejó un comentario.

Wil C. en

Grado:

El cliente no dejó un comentario.

donald D. en

Grado:

El cliente no dejó un comentario.

Patrick S. en

Grado:

El cliente no dejó un comentario.

Johnathan T. en

Grado:

I want a refund for miscalculed gas My name is Johnathan tressler Johnbtressler@gmail.com

Gabriel D. en

Grado:

Outstanding customer service. Very professional & friendly employees. Our van was ready when we got there to pick it up. We highly recommend it.

HICHEM Z. en

Grado:

El cliente no dejó un comentario.

Lisa M. en

Grado:

Everyone was very helpful and friendly. It was a great experience. Thank you.

Dennis W. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

It could use a larger pick-up/drop-off area for the vehicles, but that's going to be hard to do within the footprint of the current structure.

Susan J. en

Grado:

El cliente no dejó un comentario.

Kimberly C. en

Grado:

Normally I would give it an excellent rating. Unfortunately, the computer access was down and the poor woman filling in at the office was frustrated and having a difficult time keeping everything organized. She was trying.

David W. en

Grado:

Both check-in to rent and turn-in of the vehicle were extremely poor, the staff on both events did not know how to prepare and print the paperwork. I'm surprised this U-Haul agency is still in business. If I could find one closer I would rent from someone else.

Tom Z. en

Grado:

Really ruined my day. Was there early 8:30 the manager or owner was in but said they don't open until 9:00 and his manager would open then. Manager didnt show up until 9:55 and she didn't know how to sign in or rent trucks. She worked it out for guy ahead of me, but wasn't able to change my rental from a truck to a van. I was so late I took the truck then when I got in check engine light was on and she didn't get me a hand truck. I'm really unhappy and feel I was treated terribly.

Dominic P. en

Grado:

El cliente no dejó un comentario.

charles E. en

Grado:

Fast and friendly service. Great experience overall.

LAURIE W. en

Grado:

El cliente no dejó un comentario.

Jennifer O. en

Grado:

Truck wasn’t clean at all but it wasn’t a huge factor in the rental experience. Just a little disappointed.

Sean M. en

Grado:

Great service, thank you!

Gerald D. en

Grado:

El cliente no dejó un comentario.

Rocio A. en

Grado:

El cliente no dejó un comentario.