Employee didn't seem to know how to receive the truck. I just used the app to drop off the truck.DUANE R.
A Storage Place Indio LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Indio, CA 92201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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It was ok, except that the appliance dolly and the extra coverage (for key lock & gas ) cost more at pickup than online. The ramp was off kilter which made it difficult to use. This was a big problem. I reported it at return. I couldn't know that the ramp wasn't just right at pick up.Jeanne K.
I would say the whole experience with the attendant was pleasant/the customer service was excellentGonzalo Z.
The staff didn't check in my U-Haul when I returned it. Since the truck wasn't checked back into the system, I was charged for extra days. I called the location and was told that the employee forgot to reflect it in the system, but I would still have to call U-Haul to get my refund. As a result I've spent over an hour calling and explaining the situation to U-Haul and still have to wait to get a response on my refund on a charge that should have never hit my credit card to begin with. I understand mistakes happen, but it's been quite a process to get resolution.Mark W.
Gus H and his assistant were phenomenal. They went above and beyond and were extremely professional and knowledgeable. I would highly recommend this location and working with Gus as he knows his stuff. Thank you Gus!!!!Burt G.