Make clear whether or not anybody will be at the location at time of pickup. I was expecting someone to be there, but instead I had to use the app/website to get the truck. This method took quite some time (about an hour) and multiple calls to U-Haul customer service in order to work. Additionally, the truck cab and inside the back of the truck leaked. The driver and passenger will get soaked when driving this vehicle in the rain. Several of my boxes also got wet due to the leak.Rachel M.
Saved by Grace Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hueytown, AL 35023
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
NOT OPEN HAD TO .LEAVE KEY IN DROP BOX CLL PHONE # LISTED NO ONE PICK UP THE PHONE HAD TO LEAVE MESAGEmichael-Nichole C.
I have used this drop off twice and both times, No one at the location and have to guess if it gets wrote up or not.MARK C.
The interior of the truck was disgustingly filthy, and it was almost completely empty of fuel. And on top of that, you guys charged me an extra $60 for your own mistake and that completely drained my account, I can't even put gas in my own car to go to work for the rest of the week. This company sucks and I will absolutely be going with metro next time i move.Travis C.
No one was at location when i went to pick up. Called. Told me they were at lunch.â€When i returned at the time the pick up location mgr had stated the door was still locked. I loaded and left with the trailer myself. Later the mgr said that â€œoh i forgot to unlock door and i was on other side of garage. I was not able to put on my VIP certificate online. The uhaul pick location person Up said they could not accept the vip cert and to call UHAUL for help. I phoned regional manager Kevin and gave him the VIP cert number. Said he would look into it. No further contact . Left three emails to him with no further info. VIP cert was 6D66B523. This is a 100.00 dollar vip provided to me due to past difficult situations with uhaul services. I was billed for over 200.00. This was for a military move. Please help before i need to push this further up the leadership ladder.Danny W.