Our truck was scheduled to be picked up at 9:30 AM. We arrived on time, but the only employee who knew how to handle the reservation was not at work. We were told several times that she would arrive soon, so we waited, but she didn't arrive until after 11:15. By the time she arrived, our reservation had expired and she didn't know how to get it back, so she spent 20 minutes on the phone with customer service. When we finally had the truck, we had to wait for car wash employees to move the cars they had parked in front of the exit so we could leave. We drove away with the truck nearly 2 hours and 30 minutes after it was originally reserved. I would NOT recommend picking up from this location.
Jayne A
Dr Car Wash LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Houston, TX 77077
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulPlace was nice but process was a bit confusing.
Patrina JGot there and they couldn't give me the code to get the key and when I did get the code, the u haul wouldn't start so I had to walk to another location.
Amy OThe truck wouldn’t start the 2nd time I tried starting it and we had to abandon the work we were doing.
Victor K