My appt was made a week in advance. I arrived at 9am to pick up the U-Haul and the rep was not there. Finally received the U-Haul at 9:45, putting us behind schedule to complete our move. Ownership waived $15 insurance after I asked what would be done for this extreme tardiness. Customer service was severely lacking and I would never return to this location. Such a simple transaction was made difficult by the lack of professionalism. Also, every service light on the dashboard is on. I was uneasy driving the truck because, how can I trust a vehicle that apparently needs ALL the maintenance? My recommendation for this location is to turn in the truck and get in a different line of work. It was embarrassing
KEITH M
JKR Investments LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Houston, TX 77053
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 5.0 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulReservation was for 9:00 AM, places does not open until 10:00 and no self service option at location.
LUIS QHave better customer service.
Mark AThe truck was clean inside and out. Windshield was very dirty. Had to pull into a service station to clean. But overall I was very satisfied with the location.
Clarence EBetter customer service
Jamaal S