I requested on my reservation a dolly But when I picked up truck no dolly so they sent me to I-10 to get one out they didn't have one, so I had to go all the way to Pasadena,texas and that took up a lot of time and miles. So when I turned it in I had overage in milage and was charged for them. I think y'all owe me my milage credit to my credit or send me a refund check. To Sandra Linton 11305 Park 57 Somerville, texas my number is 979-535-8074 if you would like to call me and discuss this problem and get it resolved. The Rev. number is 88105544 for dolly and for truck is 87839916edward L.
Moving Truck Rental in Houston, TX at Uvalde Truck Rental
(Distribuidor de U-Haul del vecindario)
Houston, TX 77015
Services at this Location:
- Lun.: 11 a. m. - 6 p. m.
- Mar.: cerrado
- Mié. -vie.: 11 a. m. - 6 p. m.
- Sáb.: 11 a. m. - 3 p. m.
- Dom.: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Houston, TX 77015
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 2.0 Average Customer Rating
Let us know what you think.
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We arrived at the location which had no sign only reason we knew we were there was because of the truck. Made multiple attempts to contact the # listed as did your representatives to no avail. The code which we were given WRONG. After almost an hour and a half we were about to leave when The representative came out and told us that was the wrong code. Uhaul Hempstead GREAT GUY. Contact me if u wish. Uvalde location representative a real JOKE. VERY UNSATISFIED WITH THAT LOCATION.Ralph C.
The location was difficult to find, called and asked for some guidance the day before and employee was uninformative and not helpful at all. In dropping off vehicle no clear area where to park vehicle and drop off location was closed. No clearly labeled drop off box and the only place to insert key to leave to business was not what I would consider secure. I had to try to maneuver table away from opening so that key went accessible to someone passing by. I was leary about leaving key there. I would never drop off at this location againJoAnn G.
The rental location staff did not assist us in picking up or checking out the Uhaul. She claimed we were at the wrong location. Once we showed her we were at the correct location, she then told us that we needed to check in on the app and she could not help us further because they did not train her on how to process Uhaul reservations. We ended up having to call the customer service number. The customer service agent said that we should be able to be helped inside the location but again, we were told to use the Uhaul app. The app wasn't very user friendly and kept stalling. Overall, we ended up finally being able to pick up our truck an hour past our pick up time. Once inside the truck, the vehicle was super dirty (left behind food, tobacco dip, wipes/tissues, etc.) and it was evident that cleaning measures were not taken. This was especially concerning given that COVID 19 is rampant among the country. Overall, this was a very unpleasant Uhaul experience and I will probably consider getting movers the next time I move.Arthur P.
It seems to me that my card was charged twice for the same amount. I am curious to see how long it is going to take to resolve this issue.Kyle D.
The employee was 20 minutes late to work which made me late to my appointment and I end up making a blank trip. I wanted money for nothing. She was no help in checking in or out the truck. Worst customer service EVER!Tajana B.
Was overcharged for 2 days! We only had rental for 5 hours and they charged us for 3 days after turning in keys to location which was OPEN! Took them a week to refund us for their mistake!!!! Walked in to rent and they refused service and made us rent online. Then after doing online reservation we spent over 30 minutes to just get keys!!!!Francisco L.
The location was hard to find. We drove around for over an hour to find the truck. The 24/7 app is a waste of time. I spent more time in the phone and sending a dozen pictures to verify who I was. Next time will definitely deal with an actual U-Haul locationKenny A.
The clerk could have helped me better set up my drop off location.susanna G.
They don't have any other equipment there for example a ball joint. The girl at the front desk didn't know how to attach the trailer to the truck and never left her seat to try to figure it out. I had to pull up a you tube video on how to attached the trailer. She also failed to mention that they are closed on Sunday when I asked her if I could drop off the trailer on Sunday.Beatrice V.
it's not a real uhaul place the trucks are in the back I thought and that was not explained, and I'm pretty's sure that location duplicated my card and made fake charges...won't be recommending that location to no one!anastasia D.
to much moneyLuis G.
Your service is Awesome..CYNTHIA D.
The 6x12 van trailer is heavy to hook up on your own. I didn't realize I would have to hook it up by myself. My wife came with me to help lift it off the ball when I returned it. We are retired and will not be doing that again. We could have been hurt.Todd G.
Always take pictures of the gauges and the usage of the vehicle. I was over charged on the fuel and they dont want to refund it. Even though we established It was left with more gas.jose C.
Bad servicejuan S.
Both representatives helped make the check in and check out process very efficient. I was greeted with a welcoming hello and any questions I had were answered with great knowledge.Shytianda H.
stick with a corporate uhaulMicheal W.
Should Fix the a/c if the truckjose D.
Trailer had 2 swastikas drawn on it. I was pulled over once for it but not ticketed and was also asked to park in the rear of the hotel because of it. Please try and keep your trailers clean inside and out.David A.
I received the truck dirty and we actually swept the truck out and was told we didn't and also on the contract it showed the truck to be almost full so I returned it at almost full and they said we received the truck on full but we DID NOT and they charged my card and I am working on getting money backtasha L.
The location we went to was the ONLY one in the whole city of Houston, TX that had the size trailer we were needing. When we hooked up the trailer and connected the lights to the adaptor and the adaptor and other fuses from my vehicle shorted out. We realized that the wires from the trailer had been run over and were all touching. The trailer lights were replaced, but not even an apology was offered for the damages sone to my vehicle. We had to drive without lights on our vehicle and trailer to an auto parts store. I'm extremely disappointed in the customer service we receivedSara R.
James was not in the office to help nor was his receptionist able to reach him. The receptionist could not do the return process and I had to wait for James to return and when he did return he became tied up with customers so I had to wait over 30 minutes for help taking the trailer off of my truck and my help came from other customers returning their trailer.Tawana B.
When I ordered online I indicated I would need to be able to leave the truck in Galveston. When we got the truck we were told we would have to return the truck to the pickup location. Had someone called in advance I would have been able to make better arrangements and not be scrambling at the last minute. No one called to confirm like the email said.Mike H.
great service.Daniel S.