Moving Truck Rental in Hialeah Gardens, FL at Mvj Auto World Inc

Excellent service

There was no UHaul rep at the pickup location. I talked to a person called Roy who did the paperwork over the phone & emailed contract to me. An extremely dirty greasy mechanic came out and basically had me sign the paperwork, gave me the keys and pointed to the truck. This location was in a very bad part of town and located at a rundown auto repair place. I will NEVER rent from that location again. UHaul should be ashamed to do business in such a dirty rundown location. Check engine light was on.

The only issue with this rental facility is that when I rented the trailer I went to rent it at 2:00pm and the gentleman wasn't there I had to come back at 4:30pm and that backed me up on my schedule. I had to rent the unit for an extra day and when I returned it at 8:30am I was charged for that day even though I didn't use it cause it was returned in the morning at 8:30am... the person rents the trailers tries for you to have to return it the following morning to charge for an extra day.....

HORRIBLE - DO NOT RENT FROM THIS GUY EVER.

Very professional and easy to rent from.

ok perfect

The person who are renting in that location his name is Jose is very unprofessional and rude, what ever I don't will use no more that location either to recommend no one to have bad experience.

This location should NOT be allowed to rent uhauls. The location it's self is not user Friendly. It's like a garage and everything is jam packed unable to get to. Secondly, I had my reservation I had reserved it for an official uhaul location but they told me I couldn't pick it up at the one I reserved it at and had to pick it up at this location. Even when I asked them to bring it to the location I wanted to pick it up at. So I had a reserved to pick it up at 1 but had to move it back to 3 pm. So I called uhaul and got it changed and have the confirmation email for 3pm. I showed up at the location and no one was there to rent the uhaul. I had to wait around to find someone to call and find out where the person was. I was then told by a guy who said he didn't work for the location told me to call this number. So after calling and multiple times of no answer, this guy suddenly decided he works there when we went to look to see how to get the trailer out. He called the guy who owns the shop and put me on the phone. The owner proceeded to tell me I did NOT have reservation. So then he found it and was like O yup you have one. So then ALLL OVER THE PHONE, he's asking for my information and then he asked me for the house address of where I was going. Which I do not think he needed. I had a drop off location. Was renting a trailer not a truck so it had nothing to do with miles. But he kept on insisting. So then I had to wait for his call back cause the system went down he said. So after 15 mins he calls back and I give him ALLL my info again. And my credit card all over the phone. Which I didn't feel comfortable with because who is this person who I'm giving my info to. So then the trailer got hooked up by this guy who did or did not work there. So how was I to know it was done right? I have a video of location. This was a terrible experience, lots of time wasted.

I did not appreciate they charge me twice

i drove the truck for literally 3 miles and i got a final bill where i was being charged for 10 miles i moved from one building to the other which is literally less than 500 feet from each other. I will be making a claims with uhaul this is not much but just the principal that someone would charge me for something that i didnt use

I was overcharged for furniture pads I did not take. This charge was on the estimate which I brought up to their attention. Merchant told me he would take it off. And, the email 78704_AFM@uhaul.com I received to contact the merchant does not work.

Thank you to Jose for making our move easy!