The 24/7 truck share was not an experience that I will be going through again anytime soon. It’s a great idea but the website was not user friendly and was not straight forward and easy to understand at all. I created my online account the day before pick up and received my confirmation email for my reservation. I showed up to pick up the truck right on time in the parking lot of a business that was closed and I started the online process of picking up and paying for the truck. There were no records of my reservation even though I had a contract number which made it impossible for me to move forward with anything on the website. I had to talk to 4 different customer service representatives before one actually knew what they were doing. It took an hour just to jump through all the hoops of finding my reservation and actually completing the process of picking the truck up. I’ll opt for the counter transaction next time or deal with another provider all together before I waste my time with the 24/7 truck share.
John P
Goldin Metals Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gulfport, MS 39503
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