It's the first time I rent a uhaul, but I never want to use Ricks ever again. That old man there was extremely rude and knows nothing about customer service. He treated me very badly. I got there at 5:54 pm. He was about to close and the minute I got there he asked if I had ordered the trailer 2 minutes prior to getting there. I said no it was about an hour and he said same thing the order is not here yet. Then he left the office without saying anything, got in his car, burned his tires, and speeded on his lot to go get the trailer. Then he walked in his office and all mad he threw his keys on his counter. When he went to put the trailer on my truck was another ordeal. He had me all stressed asking for the key to the pin and the adapter for the lights. All I wanted to do was to leave that place as soon as I could. I was so stressed and upset that I couldn't even drive out of the lot. My son had to drive from there cause I couldn't anymore. I have never experienced anything like that. I wanted to leave but I needed the trailer and Marshalltown didn't have it so I stayed. I would rather drive farther to a different town than go back to Grinnell.Nadia J.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Grinnell, IA 50112
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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Rick was a lifesaver! Excellent customer service! Always answered my call on the first ring....he juggles many things on his lot but handles all seamlessly! Thank you again for your help. SusieSusan R.
Lower prices. It was much too expensiveNaomi N.
Very professional and helpfulMark P.
Incredibly poor customer service. Would not recommend this location at all, ever.Dennis L.