Our pick-up location was changed the day before we were due to pick up the vehicle. The new location was much less convenient. It was 15 miles further away. I see no reason U-Haul could not have moved the vehicle to where I was expecting to pick it up instead of me having to make a 30-mile round trip to pick it up and get back to where I needed the vehicle. The attendant at the pick-up location was running a convenience store and his attention was mostly on the store operations and not on ensuring my vehicle was ready for use. The vehicle was listed as having only 1/4 tank of fuel (that was a generous estimate). Based on the fuel mileage of the vehicle that was probably only about 50 miles of fuel. I had no choice but to fuel the vehicle at the convenience store (convenient for them to make money for having to fuel the vehicle immediately) where I was picking it up to ensure I didn't run out of fuel before getting on the road to my destination. The vehicle was clean but in poor condition, with multiple areas of obvious previous damage. To protect myself, I took pictures of the outside of the vehicle. The column shifter had difficulty getting into the proper gear position. There was a part missing from the driver's door where the mirror is attached. There was an advertising sign in the windshield. The store operator never came out to verify the vehicle was in working order, nor did they go over the features of the vehicle with me to ensure I knew how to properly operate it. There was no indication of the last time the oil had been checked or changed. There were no instructions on how to check the oil, but there were instructions on the visor to check the oil with each fuel stop. The vehicle had no cruise control making it much more difficult to maintain a proper speed, especially when going uphill. The mirrors on the vehicle are so large and positioned in such a way that they partially block your view when looking left and right to pull out from an intersection.
CRIS A
Greencastle Minimart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Greencastle, PA 17225
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Conduct the rental transaction on a U Haul computer and not a personal tablet or cell phone. Do not attempt to take credit card information near other customers.
LOUIS MI did an online registration for a different driver to pick up the U-Haul. Upon pickup they had to reiterate the entire information from the register when they were not the people moving, just helpers, including card information. This was extremely inconvenient and a waste of time. The whole purpose of doing online is to bypass all those small details so i could have someone else pickup the truck. Instead, it was a hour long process of the one guy working.
Eugene BI would like to request a reimbursement for the extra miles I had to drive. The carrier was not at the location in my reservation. I had to drive an additional 26 miles to pick up from Greencastle PA. I was supposed to get the carrier in Hagerstown, MD.
John FThe truck was not available when I arrived but the issue was quickly fixed.
Marc B