I rarely leave negative reviews, but I'm extremely disappointed with U-Haul's customer service. During my rental, the truck became stuck with a wheel in a ditch on a sharp turn. There was no damage to the truck, but it required recovery. I immediately contacted U-Haul Roadside Assistance and submitted a service request. Before U-Haul's provider arrived, a local towing company safely recovered the truck, and I paid $750 out of pocket. I purchased SafeMove coverage, submitted all requested documentation and receipts weeks ago, and have repeatedly followed up. Instead of resolving the issue, I've been passed between departments, given conflicting information, and have yet to receive reimbursement or even a meaningful status update. I'm not asking for anything beyond the coverage I paid for. I simply want U-Haul to honor its SafeMove policy and process my reimbursement in a reasonable timeframe. U-Haul, I'd appreciate someone from your customer service or claims team reaching out to resolve this matter.
Connor A
Tri Star Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Granite Falls, NC 28630
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulBetter communication
Happy XWas clean for the most part but wasn’t swept out by previous user
BRANDON TTri-Star was very helpful where I picked up the truck. Everything else was lacking
RICHARD TThe representative and the sales rep: Brandon Vazquez were both unqualified to handle the pick up. I had created an online registration to be picked up in my town and received a call that it had been moved to another town because there were no trucks available in my town. The local uhaul rep that we use called later that day stating that he had trucks and didn't understand why it was changed. He later called back and told me that he could not change it back to his location because it was from corporate or sales that changed it.. this was a huge inconvenience for me and I was lied to by the company and then I had to wait forever for the rep to process the pick up, with the sales rep on the phone telling her step by step on the computer... I have rented from uhaul for years now and never will again. I was bold face lied to so someone could train someone to work for you... I do not believe in dishonesty... you have lost a customer.
SHERRY M