Very good experience. Truck was very easy to drive, even fully loaded. All personell were very helpful and friendly. Overall a very good company.
STEVEN A
All Storage LLP
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Grand Forks, ND 58201
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Staff was super kind and helpful with setting g up our tow dolly and made sure everything was working before we left. Only thing is they didn’t have enough furniture dolly’s/blankets, but they were able to refund that part of our reservation.
Luca BDidn't get vehicle I requested..months in advance, but ended up two days prior getting a 20 footer and trailer to pull, which sucks more gas..Vehicle gas gage was not functioning correctly, hard to put gas in fyi..probably air in tank. Drop off point was a fiasco. Wasn't thepdrop off place to fault, U- HAUL HAD ME droppi g trailir one place, drop another..then was gonna charge me for the extra mileage for their lack of even fair let alone good customer service. .. as if moving isn't stress ful enough. Then where i picked up unit and truck..after explaining to people behind desk where I would be coming from and going, apparently they can't figure even close mileage..because I get drop kicked with additional mileage fees. So then I call corporate office to have your poor unhelpful so called Customer Service ..tell me there's nothing I can do to help you...until you close out..meaning UHaul takes my money , then. You'll deal with my concerns about poor truck and over charges, ..?? And not even give me a link to Mu email address so I can file a complaint.?? What crap?? .
PAUL HEmployee was zero help with trailer installation and answering questions and we were charged 300$ more then quoted.
Ashli FI have used UHaul Several times in the last few years and never had any issues. I was sent to a location I had never been. When given the truck I did ask, "I fill the truck back up with gas, correct?" The gentleman responded, "It may not have quite a full tank, so just to where the tank is at now." The truck I was given had a little under 1/4 tank of gas. NEVER have I been recharged an additional amount after using a truck, but this Monday morning I saw I received an additional $20+ fee. When I emailed questioning this, I did receive a response, but when questioned why I was receiving additional gas fee no return response was given. Typically, I have enjoyed the ease of UHaul, but if this was my usual experience with UHaul I would not be a return customer.
Sara C