Check-in process took very long. I filled out the check-in info 24 hours prior but they could not find any of my info.Elaine S.
Moving Truck Rental in Gilroy, CA at Guzman Tires & Brakes
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Gilroy, CA 95020
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Thks for your equipmentmartin M.
I got charged 2 extra days for my rental and still have not been contacted by any representative from UHAUL about a refund. Very disappointed in both of my transactions with UHAUL. I will never use UHAUL again.Joe D.
Mr. Guzman was very helpful and made my rental super simple and fast.LUKE B.
This location will try to over charge you, including adding days to your rental even when you are not late!Wendy V.
it was in the country and at a tire store. Location was too far away, and office smelled like oil. The truck worked fine, however.Lois J.
The person at this location was not to friendly. I asked for a receipt for the drop off of the trailer, but he told me that he emailed it to me. I Express that I didn't receive it and he told me that I just needed to trust him. I replied by telling him that that's not how I do business. Then he laughed, and I asked him what was, so funny and I told him I didn't think it was funny. He replied by telling me that he was sorry that I take things so seriously. I will never go to this location again.Enrique M.
U-Haul sent me to a city 45 minutes away for pickup when there are more than 5 locations within a mile of my home, even when I reserved it a month in advance! They said that they would give me extra miles for the trip, but ended up charging $9 for gas, even though I filled it up the way I got it. Not to say anything for the 1-1/2 hours I spent that I didn't have.Ron H.
The U-Haul dolly was a wreck. Straps were frayed, ratchet mechanism didn't hold well, the plastics on the trailer were both damaged badly. A chain securing device was missing. The safety chains were two different lengths, the guy who hooked it to my car just let the straps to drag behind the tow dolly. I had to secure them myself. The location was obscure, and where I was supposed to pick it up from was not labeled as a U-Haul place. Then they didn't have it, so I had to drive to a second location. One tire harness completely came off in transit. I was lucky I was smart enough to be checking it. That dolly should be retired, in my opinion. They took no respinsibility for its condition. "We get what we get," was the answer. The people were nice though.renee S.
Neither person there was wearing a maskkevin B.
Fast and friendlySteven H.
Dropped off after hours.Ray L.
My pick-up location was changed, but the change was poorly communicated. I received an email right after doing the on-line check-in, titled "your reservation has been updated". I thought it was a confirmation of my check-in. As it didn't actually mention the location change until after COVID policy and other some other stuff (well down the screen on a smart phone). As a result, so I missed the change, which caused me to have to drive about 80 miles out of my way and waste 2 hours when I was trying to start a 1800 mile trip. When I got to the correct location, the car dolly's lights didn't work and the staff didn't know how to load/secure the car to the dolly. They expected me to figure it out. The non-functioning light actually fell out of the fender of the car dolly, and was hanging by its wires by day 2 of the trip. I taped it back in so I wouldn't get into trouble with law enforcement. A very poor rental in every respect.Brad P.
Make sure the vehicles are clean and well service IDiana M.
Poor service, and equipment not available. Personel lacks knowledge and professionalism 3 of 10 rating.Jorge C.
Good quick servicerick A.
We had an overall great experience given the trials of spacing and other covid 19 requirements. Our rep was very busy but handled the burdens imposed on him with class and professionalismJames K.
I made my appt. for Watsonville, received a call from Sandra, stating no truck is available in Watsonville, have to go to Gilroy. Then several more calls, each one, either they couldn't find my order, or never heard of me. Finally, picked up the truck, none of the items I scheduled to go with the truck were on the order???? However they did come up with everything except the utility dolly. I was told, NEVER schedule online with U-Haul, they always mess it up. You have to CALL AND MAKE RESERVATIONS.ROBIN A.
The trailer was filthy when I picked it up. I had to drive 20miles round-trip to the nearest coin cash wash to wash it out before I could use it.Nathan V.
Good customer service friendly helpful got me going and happy with the overall experience yes I will recommend themfrank S.
Do not need to improve anything , the young lady that helped me was nice and very professional ! She made sure i understood to process to make it easy for my trip !dinah M.
Too expensiveTIEN T.
Fuel estimate was incorrect. I believe it was at 3/8 not the estimate you gave. Also someone should have explained the checkin policy in more for after-hours. I inquired about the drop box but there was no additional detail.Todd B.
hola gracias por darme la oportunidad de agradeser a Gusman Tires un exelente trabajo y exelente servicio gracias de nuevo y listo para la siguiente ves con seguridad volvemos a usar sus servicios.Jose G.
Did not do a walk through or show me any prior damage. would not recommendGaurav S.