They didn't do anything, I did their job for then and they didn't know how to answer my questions or try to answer themAllison D.
Moving Truck Rental in Genoa City, WI at Genoa Food
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Genoa City, WI 53128
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.0 Average Customer Rating
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There was no one at Genoa City to assist me with hook up. No employee to ensure I hooked it up correctly nor anyone to check whether the lights worked properly. Had I known this, I would have brought someone with me to at least check if the Reverse and brake lights were workingSarah C.
The stores been remodeled and super clean on inside, very helpful and polite! Super friendly serviceTiffany K.
Have available trailers at the locations requested. Also don't double charged the customer.Jaysen W.
Clerk didn't seem to know what she was doing, probably don't do a lot of rentals.Mike S.
We were told to drop the truck off at the Wilmot Wi gas station. They are not Uhaul reps. We had to drive another 15 miles to Genoa City, WI and then went over the miles allotted. The lady in Genoa City was extremely helpful.Patricia N.
Horrible. From the completely frozen truck that took over 2 hours to unfreeze to the people running it.Lana M.
Did not know how to return the truck....spent almost 45 minutes to simply returnDan S.
Not very visible signage, customer service was non existent & took an hour to get truck when we did all rework online.Steve D.
The location/Representative was fine, although it was 10+ miles from my requested Lake Geneva Pick up location--I understand==that was the closest place I could get requested equipment, but customer has to scramble to get transport at last minute to a different, farther away city?JACK AND G.
My pick up location was changed from a location that was 10 minutes from my house to a location that was 40 minutes away. When I called about this I was told that additional miles were added to the agreement to cover the extra distance, miles never was and this resulted in additional charge for mileage. I received a confirmation email that pick up time was 9:00am. I arrived at 9:00am and nobody was there. at 9:15 I called Uhaul and they had field manager trying to contact the owner of location. Finally at 9:30 someone showed up. Never apologized, first words were I need your credit card and drivers license. Was shorted on the number of pads, luckily I counted and went back in before leaving, otherwise I would have been charged for missing blankets. Just a very bad experience on the pick up. It is stressful enough arranging everything to get your daughter off to college, dont need all the extra problems. Mistake after mistake, nobody really seemed to care about my schedule or inconvenienceRuss D.
I dropped this vehicle off on Sunday, August 27, 2018, and your website indicates that this location is open for business on Sundays. I was also informed by the pick-up location in Middleton that this location was open on Sundays. After filling the vehicle up with gas to the exact point that it was at when I picked it up, I dropped the vehicle off at 11:00am on the 27th, which is within the business hours indicated on your website, but no one from Uhaul was there to check me out. I spoke to a cashier who worked in the building where this Uhaul rental location is housed, and she was unable to assist me in any way. I told her that I needed to speak with a Uhaul representative to make sure that I had filled the gas up to the appropriate amount, and to ensure that there would be no additional charges. She assured me that I would not be charged anything additional, and that the lady who ran the Uhaul business would call me in the morning on Monday to formally check me out. By 9:30am on Monday I had not received a phone call, so I called the lady myself and she told me that she would call me back in 10 minutes. She did call me back and informed me that she was going to charge me $25 because the back of the vehicle had not been cleaned, which is untrue, and I informed her that had she showed up to work on Sunday like she was supposed to I could have cleaned the vehicle to any degree necessary. Since I was now 90 minutes away, I asked her if I could have my girlfriend drive over to clean the vehicle, to which she said yes, and I asked her if there would be any additional charges for gas, etc... She assured me that the gas was filled to the appropriate amount and there would be no additional charges. Had the gas been low, I simply would have had my girlfriend drive it to the gas station two blocks away and fill it up, and had she showed up to work on Sunday like she was supposed to, I simply could have done the same thing upon check-out. Nonetheless, my girlfriend had to leave her work in the middle of the day, drive over to this Uhaul dealer, and "sweep" the back of the truck. When she opened the rear door she saw that the vehicle was spotless and there was literally nothing to sweep, yet she obliged the lady and swept air out of the vehicle until she was satisfied. My girlfriend then asked the lady if there would be any charges, and the lady responded, "No." My girlfriend then reached up to close the door, but the latch was now stuck and she was unable to pull the door down. This lady then told my girlfriend that she would have to pay for the door to be fixed, and of course my girlfriend explained to her that she had done no damage to the door and that we would not be paying for anything. She also reminded the lady that when she had inspected the vehicle that morning herself, she opened and closed the door with no issues, confirming that no damage had been done upon drop-off. The lady then informed my girlfriend that I would have to call 8David F.
Took over an hour to get the uhaul. Once we finally got it he gave us no help hooking up the trailer (if I had not toed something before this could have resulted in an accident). We paid for furniture blankets in advance and there were none.Benjamin S.
When I arrived clerk did not know how to operate computer system to rent equipment. Clerk had to facetime with someone to explain process, which took entirely too long. Once paperwork was completed I was offered no info or help in hooking up trailer. Luckily I am very familiar with towing, but I can see this being a huge issue with someone who is not. When I returned the trailer another clerk was unsure how to operate computer system and was unable to offer any receipt or proof that I had returned the trailer. The trailer was in excellent condition and worked well for my needs, but if this location was the pickup spot I would not use again.Thomas W.
This isn't u-haul facility, it's a grocery store. Unfortunately the employee working that day was new and not familiar with the process or how to hook up the tow dolly. I had to watch a you tube video and attach it myself. The truck i was about to drive cross country had 98,000 miles on it and thankfully it rained that morning because it also had several leaks. This was not this location's fault, just the way it turned out. I ended up swapping this truck for a newer one with 26,000 miles on it with the help from my local Grayslake location on Washington street which i HIGHLY recommend. I would have completed the transaction with them from the beginning if they'd had a cross country 15' truck when i made the reservation. Despite the sale not being theirs, they did the leg work to get me a more reliable truck from the gurnee location. If you need a truck or storage in Grayslake, they are the way to go! They always go above and beyond and are very helpful.ANNA C.
Where i picked up truck i was there 1 hr and 45 mins. The store clerk was rude, said give me your credit card and didnt give me a total. She had insurance on there that i didnt want and when she went to take it off, she reversed the whole charge in my credit card then tried to rerun credit card and it was declined. So because of holiday my money was put on hold for 5 days. Clerk at store was beyond rude, lit incense and was blowing it at me because i went out to smoke a cigarette and she didnt like that. I made 6 calls to customer service and they finally got it straightened out and store clerk during the process kept answering her cell phone and ignoring me while i was talking to her. Beyond frustrated!!Amy F.
No attendant when we arrived. A child under 14 years old was working the counter. Place was dirty and they were not friendly, but rather rude to us.Raymond L.
Not friendly hard to understand.Kristen R.
Was not very happy I got charged for an entire 2nd day over dropping it off 1 hour past the scheduled time.NIKI S.
Was given no paperwork. Upon return, the person who received me was rude. Handed me a broom and said if I don't sweep out the truck bed, I would be charged $25. Whatever I swept out would not have filled up a thimble. I would never set foot in that place againJoe M.
The truck was brand new and was great for moving. But the owner at this location overcharged us via a gas charge. The truck was returned with more gas than when we left. I still have the pictures proving it but don't have time to go over there and get a refund on the charges. Just won't use the location again.David B.
Advertised to be open 9am to 9pm. Locked up at 7 pm. Clerk not helpful.brian g R.
Genoa Food location did not seem properly prepared. This appears to be a training and staffing issue at the location as your express check in still took over 30 minutes. Also, it appears the software system your company uses was a huge part of the problem.Christopher K.
The lady tells she is not charging you up front then charges your credit card. Then when you question it at dropped off and you show her your phone showing the charges she ignores you and goes to talk to an other customer about how I should not be standing there.Kim M.
the contract wasn't explained to me. I didn't know that I had limited miles for the day or that the extra miles were to cost me .$0.40 each. The person renting the vehicle didn't show me which truck was mine or any information or how to use the truck. Over-all, very displeased with U-Haul in general.Dave P.