The computer software to rent a truck and return it was awkward and user unfriendly. The truck had the "check engine" light on which we were told when we returned it that it has been on for a long time, so no one worries about it. It took way to long to go through thee whole process. The manager did not seem to care about anything, leaving up to the ladies in charge to do the best they could. A shameful example of how Uhaul operates in a small location.
ERIC B.
Geneva Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Geneva, OH 44041
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Make the key drop off box slot a little bigger to fit the key, ring and huge tag, as it took me a few minutes to get it in lol
Tammy M.Get a new system that I don't have to download anything on my personal phone to rent a trailer your site is flagged as unsecured and I couldn't download pictures of driver's license. Secondly erase me from your system I want nothing saved especially a credit or debit card
TIMMOTHY K.Over the decades I have used your services with little issues. This year I am relocating to Ohio with multiple rentals and every service for this project has been well below standard. I am considering using Penski rather than u-haul. I am very unimpressed.
Dale Bruce G.False advertising they took $160 out of my bank account when I just used it in town!! Brought it back as it was when I took it out as was only supposed to be charged $40.41 and then I get told there's nothing they can do to refund me the $119.59!! I will never go there again!!
APRIL T.