I called to ask about keeping it a few hours extra since the storage place wasn't open for drop off until after the return time. The people said it was fine and it would only be a 20$ charge for the extra day/few hours. I bring it back and instead am charged over 54$ for the day despite being told it would be MUCH less. When we asked about it, they said they couldn't change the prices and uhaul controlled that. The issue is that they lied /told us a lesser amount first so we weren't prepaired for more. Terrible.Lyle A.
Customer Reviews for Geneva Storage
(U-Haul Neighborhood Dealer)
Geneva, OH 44041
(534 @ Rr Tracks)
Servicios en esta ubicación:
- Lunes9 a. m. - 6 p. m.
- Tue–Thur9 a. m. - 5 p. m.
- Viernes9 a. m. - 6 p. m.
- Sábado9 a. m. - 4 p. m.
- 12/24/2022: cerrado
- 12/26/2022: cerrado
- 12/31/2022 - 1/2/2023: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Andrea M.
El cliente no dejó un comentario.MICHAEL H.
Customer service rep at this location was wonderful!THOMAS P.
Found being pressed about not having a cell phone or a secondary phone number upsetting and unnecessary. Companies shouldn't assume everyone wants or has a cell phone or e-mail. If I have a valid drivers license and the ability to pay all else is irreverent.James R.
Nothing they are true professionalsJason T.
Nothing. It was perfect! Thank you!!JOE S.
When we went to rent this trailer the women at this location told us they give a military discount, and when we pick up the trailer present the military ID and she would give it..When the time came she said She didn't say that..She lied. Don't do buisness with people like that.WILLIS M.
El cliente no dejó un comentario.Barbara K.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.Steve A.
El cliente no dejó un comentario.brenda P.
Pick up was a shit show. We got there a little before our pick up time of 6:30 and had trouble navigating what to click on the website. The instructions and YouTube video did not match the setup of the actual webpage. We finally figured it out. Halfway through I was notified that I needed a list of extra ID's that included a passport and calling references The initial directions said have your iPhone, internet connection, drivers license, and credit card- all of which I had. We finally got through the reference ordeal and then we couldn't find the â€œlockboxâ€ which we thought would be located on or near the building close to the key dropbox which was clearly marked. After calling U-haul and timing out on the internet, we discovered the lockbox we spent 30 minutes searching for was a padlock on the back of the truck. Why would you call a padlock on the back of the truck a lockbox? It's VERY confusing. The customer service rep we spoke to said he receives many calls from our location with the same problem.Shari R.
Hauled this trailer from Geneva Ohio to Colorado that trailer bounced around so much the wiring harness pulled out Rough 1900 mile tripJEFF F.
El cliente no dejó un comentario.Peggy S.
El cliente no dejó un comentario.Lydia F.
El cliente no dejó un comentario.Sharon M.
El cliente no dejó un comentario.Aizik G.
El cliente no dejó un comentario.elwin C.
El cliente no dejó un comentario.Joseph K.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Hayleigh M.
El cliente no dejó un comentario.CHARLES T.
El cliente no dejó un comentario.THERESA B.
El cliente no dejó un comentario.Edward Q.
Person at counter didn't inform me well about returning after close other than drop key in slot.. I had to return to location 11 miles away to complete return then to find out was expected to take pictures after I dropped off keys.. uggh.. truck fine, just clunky experience w this locationROBERT B.
El cliente no dejó un comentario.Cheryl K.
The equipment was clean and well maintained. The service provider was average as far as supporting the rental process. She was unaware of a fee would be charged if I cancelled and did not offer to check. She never walked the truck with me and she was unaware and unsure how to check for return discounts.ROBERTA W.
El cliente no dejó un comentario.Michele M.
El cliente no dejó un comentario.Peter C.
Got a check engine light as I was on my way to return truckDavid G.
El cliente no dejó un comentario.WILLIAM M.
Everything was great thanks for your help Morgan GriffithsMORGAN G.
At first I went online and attempted to rent a 15ft truck from Geneva, when that was unavailable I got a call in the morning and we were sent to a different U-Haul provider in the next town over. When we arrived at the place there was no one there and the number left on the door went unanswered and the mailbox was full. After several failed attempts to contact the Ashtabula store to get our truck and keys we tried to contact the Geneva store to see if they had any trucks available. They had a 10ft truck available that ended up being enough room to get my classroom things moved. The workers were kind and helpful in Geneva and got us on the road again. They said the confirmation number from the online rental never reached them and they weren't aware anyone needed a truck until I personally called though. I still never heard back from the other store. Luckily we were only set back about an hour off schedule.Margaret K.
El cliente no dejó un comentario.FRANK K.
El cliente no dejó un comentario.MORGAN G.
El cliente no dejó un comentario.MARGARET B.
Everything went very smoothly. I used them one other time and would continue to use them. Very pleased.Janice V.
The lady told me I could have it until Sunday at 2 pm but I was getting messages 6 hours later saying that I had to have it back after I gave a deposit of 200$ and then on top of it my mile rate was supposed to be 40cents and I got hit with .99 cent a mile. This is the worst experience through uhual ever and im not paying that. I'm barely working and pregnant with twins and its such bullshitBrittany A.
More modern looking storeJOSEPH S.
El cliente no dejó un comentario.GREGORY B.
El cliente no dejó un comentario.AUSTIN O.
El cliente no dejó un comentario.ALWYN B.
El cliente no dejó un comentario.Linda C.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.Amanda S.
El cliente no dejó un comentario.Craig D.
El cliente no dejó un comentario.Robert H.
Fast friendly service. Enjoyed e interaction with the representative.LAWRENCE B.
El cliente no dejó un comentario.Felito M.
I returned the trailer and used their app as recommended. I was still charged a $22.00 inspection/ return fee. I am unclear as to what else I was supposed to do on the return. NOT HAPPY!!!Terry F.
All very satisfactory. Folks at Geneva Storage are first class.larry H.
Every thing was great, will use again.HEIDI W.
El cliente no dejó un comentario.Mark P.
I was stuck there waiting for an hour because your system would not take my credit card or anybody's credit card that day and made me very late on picking up items I Needed to get that day for moving And was not offered anything for my inconvenience. Also the ride in that moving land was terrible you could feel every crack and bump in the road and I drive semi truck for a living that is not a smooth ride like you advertise.ANTHONY V.
The self dispatch program was very time consuming and not user friendly.Nick Z.
El cliente no dejó un comentario.DAVID F.
Simple and easy.Ron C.
Horrible. The lady didn't know how to do her job. Needed a picture of my ID and couldnt figure out how to get it from her from to the uhaul website. We had to show her. She didn't how to navigate through for rental of the trailer and it had to be redone by someone else after we had left. The trailer it's had lights out and was filthy. Go to another uhaul center and save yourself the hassle.Kathleen K.
It took nearly an hour to process the truck rental that we reserved due to issues capturing the drivers license photos submitted to the system. This severely delayed our move and cost us some of the people that were only able to help for part of the day. Completely inconvenienced.CHRISTOPHER M.
Have a better selection of trucks in the area.MATT N.
El cliente no dejó un comentario.Waunetta S.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.Teresa L.
El cliente no dejó un comentario.Kristin M.
El cliente no dejó un comentario.LYNETTE S.
El cliente no dejó un comentario.Michael O.
It was all good. Thank youJeffrey R.
El cliente no dejó un comentario.Carol F.
El cliente no dejó un comentario.Gladys K.
The people at Geneva Storage are always very nice. This is the second time we have returned a rental truck to them.John W.
El cliente no dejó un comentario.Debbie H.
El cliente no dejó un comentario.Jared E.
I wasn't explained anything about drop off destination. I am being charged for wrong drop off destination. This is wrong! I was not told if if changed drop off locations I would be charged extra. The pickup destination was busy an I was basically pushed through. Now I have to wait for the money that was charged to my account for a bunch of poop. Please give the money that you took off my bank card because I really need it. I am jobless until next week and need that money to buy groceries. I am a person that lives pay check to pay check. Thanks for your time. Timothy l Potter.tim P.
Dropped in Sunday no one thereCAROL F.
El cliente no dejó un comentario.Jamie S.
El cliente no dejó un comentario.Fred R.
El cliente no dejó un comentario.KATHY E.
El cliente no dejó un comentario.john W.
El cliente no dejó un comentario.tim J.
El cliente no dejó un comentario.dave A.
El cliente no dejó un comentario.Charla S.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.Ronald N.
El cliente no dejó un comentario.Gladys K.
The trailer had a crowbar in it so the back gate could be pried opened and pried close. I am handicapped this was a huge inconvenience need two people to open and close the gate. I asked for a motorcycle trailer they had a larger trailer. This order was placed at the Chippewa pa location. Reserved trailer on Monday for sat am. Called uhaul on weds and the trailer was not reserved because my email address had not been inputted for orbrer. Called uhaul again on Fri am to confirm the order and they said it could be picked up in Cleveland instead of Geneva oh about 30 Miles away..Rick M.
I called to check to make sure they got my keys and the gentalman that I spoke to was very rude and short. Then is charged me for extra mileage. This is place made me never want to come backLeeann V.
The sales rep was a nice old lady, but screwed up the paperwork. The blankets I ordered online and the KO I ordered online were not present for the pick up. I had to drive to 3 separate places to get all of the items I ordered for my move. to I placed all of my ordered items a month in advance. You folks have some improving to do.Thomas S.
El cliente no dejó un comentario.Nathan B.
Have what is available online match what you have at the location. The website said nothing was available for the date/time I wanted but when I called the store and spoke to someone there was something available. This may be Uhaul's issue, not this location.Kate L.
Overall experience was extremely frustrating. Spent 35 minutes on the phone three days prior to pick up concerning the car the vehicle that I was hauling. Got to the store and nothing was in the database. Went through the entire process and the computer froze. Had to go through the entire process a second time. In today's world the information that was in the telephone call should have been on file! Spent over an hour picking up a car trailer. Completely unacceptable! !!!!!!!!!!!!!!!!!gary E.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.Cheri V.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Josh P.
El cliente no dejó un comentario.Bo D.
El cliente no dejó un comentario.mike J.
The gas tank was $15 below where the preinspection listed it. I filled it up to where it was marked to avoid being penalized. The speakers were blown, 140 miles with no radio sucked. The truck ran well though and the box was clean.DJ S.
El cliente no dejó un comentario.George D.