Customer service was excellent and equipment was in great condition. Location was close by but confusing to find the keys. There should be a uhaul worker at location whenever open to help.
Christopher C
Top Entreposage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Gatineau, QC J8Y3S6
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
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Clearer instruction & and to remove office pickup as option for the location during booking
IZUNNA UNo employee on site and it made it difficult to find the truck as it was not in the parking at the front and there was no indication. The self-service app didn't gave me the code for the lock box. I had to call someone 2 times to be able to get it. It took me more than 1/2 an hour to be able to leave with the truck
Gina-Eve MSelf checkout app not working. Padlock was frozen. Truck was completely covered in snow/ice (it hadn't snow the previous night). Had to scrape for a good 1/2 hour. No snow brush in the truck. Tailgate and padlock were completely frozen, had to run around looking for hot water to unfreeze the tailgate.
christian dClearer instructions, not having the keys on one side of the building, and the vehicles on the other, forcing us to walk back and forth to confirm the vehicle, then get the keys, then walk back. The app didn't work well, I was unable to upload photos, and the registration onsite had the driver enter their information twice at different steps. Process is easy, but could be streamlined.
Charles N