In the communication, it should be called out specifically that user can complete all the tasks via UHaul app. In addition, make the call-out blatant as customers that have used Uhaul before will utilize more in-person connection versus app. Lastly, if this self-service could be done within the app without installing that would be even more user friendly.
Carson D
American Self Storage Of Gahanna
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Gahanna, OH 43230
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulThe self-service option for this location was challenging. Thankfully I was connected to Madison via the U-Store customer service line. She walked me through the process on my phone as the app would not send me my verification code to my phone. The main issue was that the PIN location for the truck was in a field next to the Self Storage location. I had to walk around the building through a field and try to find the PIN. It was quite strange. Once I found the PIN, the app was easy to navigate. Madison stayed on the phone with me the entire time, which was so nice. I also struggled unlocking the MasterLock. All in all, the truck itself worked well and was the perfect size for my son's apartment move in - just the initial process was stressful and very time consuming.
Michelle WGas in contract said tank was 3/8 full. Only a 1/4 tank of gas was in U-Haul upon pickup. They made me pay extra money upon drop off. Terrible service from original location that never had the truck and second location that has the keys in a lock box. Would not recommend. I felt scammed.
Jonathan AQuick and easy mobile pickup/return process here.
Kristopher FThe only issue I had was the pictures wouldn’t upload to the app. Did an online chat and they sent a link. Everything worked perfect after that!
John H