Had to wait almost 3 hours to get my rental. System kept on having issues and were not able to process the documentation.Hardik P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fenwick, ON L0S1C0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Showed up and person at counter said they were not trained on the uhaul product. Had to call uhaul and it took 45 mins to get keys.Shayne H.
i reserved a 10' truck but was told none were available, however i could get a 15' for the same price. when i arrived there was a 10' on the lot but I was told it was " unavailable". When I returned my truck in the afternoon, that 10' truck was still there. I was forced to take a larger truck and therefore pay more for gas when it appears i didn't have to. I would appreciate knowing why I wasn't able to get the truck I wanted when it clearly was available at the location I used.Greg L.
Inside of cab was dirtier than expected other than that a good experience.Brianne V.
You guys, without a doubt, provided me one of the worst experiences. Having me drive an additional hour out of the way as an out of pocket expense for my ride to the middle of nowhere in Fenwick, coupled with being on the hook for the additional gas for the truck, with barely any notice whatsoever leaving me scrambling and frazzled. Your customer service reps on the phone clearly don't want to be working there, and provided little to no empathy or assistance in resolving any issues. The rep at the Shell in Fenwick, as well as myself, were stuck using your terribly outdated phone apps to go through the rental process, that of which I've had to input my information several times and STILL had issues in which information of mine from nearly a decade ago was referenced instead. The entire experience was incredibly poor, I'd never recommend U-Haul to anyone, and when it's time to move again in the future I'll go with literally anyone else I can rent a truck from specifically to avoid dealing with your poor service again. U-Suck! >:(Tom V.