Reserved online, asked for appliance dolly, no insurance or blankets. Vehicle came with a standard dolly and about 20 blankets all balled up in the back. Staff had no record of my reservation so they printed a new contract with the unwanted items included and no appliance dolly. Was then told that the insurance and blankets were not optional. As this rental was for business and time-sensitive, I did not care to debate with the staff. At return, the vehicle was fully swept, all blankets (that were not folded upon rental) were folded up, however a cleaning fee was applied. Gas from this rental location was put in the vehicle after use, and we then handed the key to the clerk. I have a 4:46pm time-stamped receipt for the gas, however vehicle check-in on the receipt says 7:16pm, so an after-hours charge was applied. I've never had trouble with online reservations before, but I strongly recommend avoiding this rental location. They seem to just charge whatever they want.Ryan L.
Military Road Mobil
(U-Haul Neighborhood Dealer)
Federal Way, WA 98001
- Mon–Sun7 a. m. - 7 p. m.
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Federal Way, WA 98001
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Maybe the online experience should be easier and more clear what to do before you have to get the key from the employee.Brian Q.
Just a couple trash but it was good all in allJasmin R.
The whole experience started off poorly when my reservation for a 10 foot truck was relocated to a different location than i had hoped to reserve. I received a call the night before my reservation date, informing me the truck i ordered was not available at the location i requested and they needed to change it. This gas station i was supposed to pick up the truck at was being attended by a man named George. He was a very unhelpful employee and made the whole experience an absolute nightmare. He wasted my time, letting me think he had no access to the truck keys when he had them the whole time. Making the pickup process take over an hour. Calling and getting disconnected from assistance because phone service is terrible in this location. When I finally picked up the vehicle, it was on a quarter tank of gas. Later to find out the tank had been tampered with and gas had been stolen. Roadside assistance was needed to fix the hole that was drilled into the gas tank. We drove on the highway with gas pouring out of the bottom of the vehicle. My parents following us noticed the large amount of gas falling onto the highway. Lastly the gas station did not have the dolly and other moving equipment I paid for. I was not able to use those items, which would have been VERY helpful in the moving process. I'm a pretty understanding person and I get it when things happen, but in all honesty the man working at the gas station on Military Road in Federal Way Washington, George, does not have a clue on how to handle your customers. He's incredibly rude and untrained. He made an already stressful experience 10 times worse than it should have been. I hope nobody ever has to experience this unpleasant man again while using the uhaul service.Anthony A.
I was charged an additional late night fee. Which was not disclosed to me upfront. I need a refund of that fee. Thas is unacceptable. I need my money back. I will file a complaint with the Better Business Bureu.OMAR B.