was my first rental using a U-Haul business account, and the experience was completely unacceptable. I returned the truck to this location on time on Sunday, September 20, by approximately 9:00 AM. The truck remained physically on the property, yet the rental was not properly checked in. Despite multiple calls to this location and U-Haul Business trying to get the issue corrected, I continued to be charged as though I still had the truck. The contract was ultimately not closed until approximately 8:30 PM on September 23—more than three days after I had returned the vehicle—and I was charged $732.54 for what was supposed to be a four-day rental. The equipment itself was fine. My poor rating is specifically about the handling of the return and billing. A customer should never be charged additional rental days because a location failed to properly check in a truck that was already sitting in its yard. I spent an unreasonable amount of time making calls and trying to correct a problem I did not create. This experience was so frustrating that I have requested a refund of the improper additional charges and cancellation of my U-Haul business account. I would not recommend this location based on how my return was handled.
Peter W
Ricky Bobby Towing
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Fayetteville, NC 28311
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Comentarios de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulThe woman running the location was extremely helpful and explained to me all she was doing.
MAURICE CGreat customer service
Alfredo CIt's a tow yard, it was July 4th and no one was there. (Not their fault, it just was what it was.)
Barry P