Needs more transparency with billing. I am not sure why I am being charged a fuel fee when I returned the vehicle filled up to the previous gas level.Susanne P.
Moving Truck Rental in Fayetteville, NC at Gomez Auto Service
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Fayetteville, NC 28303
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
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Was charged 50 for a lil dirt on floor mat... Garage owners were rude. The older man sweet when I first walked in to do the return. When he came back from looking over truck. He told me there would be a cleaning fee for dirty floor mats and a bag of trash in the bed. I was confused so I locked in bad and it was a walmart bag with groceries. So I took it out and let him know. Let me tell you... This older man must have had a switch flipped on her turned beet red and really really angry that I challenge d his outrageous charge. When I went to pay my card declined due to wrong zip code and the gentlemen laughed and mumbled a few ugly remarks. Anyway it was then worse experience ever... I would never recommend this location to anyone.STEPHANIE F.
We had a. Reservation a a different location and everything was 24 pickup and no locations were open. Wasted 3 hours going to different locations just to get a truck I already had reserved. It was completely a waste of time and UHaul needs to have better customer service and a well informed plan for those doing 24 hour pickup at locations. The whole experience made me never want to rent a uhaul again. Also I ordered for a 10 ft truck only to be told they were all in Florida and then be up charged for the 15 by a lot. I was really chaos and a horrible experience.Jeraldine S.
Mr Gomez was a very nice and helpful person.VANESSA M.
Nothing. Everything went smoothly. Great job!Marie L.
I was over charged. Paid $172 for 6 hours. Claimed I didn't sweep out the truck but I did. Worst location and personnel in Fayetteville. I wouldn't recommend that location to anybody.FREDIA P.
I Think That It Was A Great Experience Meeting Mr. Gomez And We Had A Great Trip Riding in The U-Haul With No Problem, So Keep Up The Outstanding Communication Skills With You Customers And Being Friendly With Your Customers Because Your First Impression is Always Your Best Impression. "Thank You Advance!!Eunice S.
Area very crowded. However employees aided with parking the trailer and ensuring tha turn in went smoothly.Glen D.
This location was very convenient, with a more friendly and professional staff than the Uhaul store on Bragg Blvd. I wwillent from this location again if I need a Uhaul.Marny M.
Very friendly staff!STEPHANIE Z.
The location seemed very disorganized. The person who had the truck before us ran more than 2 hours late turning it in, so we were waiting in real time for them. Then the person who helped us didn't actually work at Gomez (they were just helping) so she meant well but wasn't familiar with the process - plus the Uhaul system was running slow. In total, it took my husband 30 minutes to pick up the truck instead of the couple of minutes it should have taken (not to mention the stress of not knowing how long it'd really take with a busy day ahead of us). No discounts were offered for our trouble but they should have been because unfortunately the experience was unprofessional.Charles F.
I'm getting changed for miles I didn't useTedric G.
Manager is not normal.jamshed M.
Will never refer anybody to the company , . Being charge extra for miles and there is a pending transaction on my account and it's been a week already nobody wanted to help it was just oh you will have to deal with it I only sign in the truck . Poor customer serviceronald C.
Those guys are wonderful.RECORDO D.
Terrible experience being charged extra when i used less mileage and then originally quoted due to a upgrade and reroute I'm being charged fees i used U-Haul with the intentions of truck share for its flexibility. The truck wasn't available a rep called and changed the whole plan and i wasn't made aware so i take the truck to its nearest location like i told Gomes garage i would and it was never communicated to me that i couldn't ya i have done so many times before using U-Haul . The truck share site never alerted me i was at the wrong site when i returned the truck early mind u i only had the truck half the time intended it for and I'm still being charged because U-Haul reps poor communicationRandy E.
I had to wait 20 minutes so they could sweep out a clean truck. After seeing how neurotic she was about sweeping I made sure to sweep it out before return. She still charged $15 for a cleaning fee. I think this is a scam used to make easy money and I think uhaul should look into how many cleaning fees are added into transactions from this location. I will be sure to tell everyone I know in the Army to watch out for this, or to shop elsewhere.Tim W.
Superb customer service and very friendly. Thorough overview of the rental truck before departingMark S.
Get someone who knows what they're doing and who actually listens.Jameg L.
very helpful got me on the roadanthony F.