Well during pickup he wasn't there for like 5-10 minutes so we needed to wait outside in the rain…drop off was fine. My biggest issue overall was that my pickup/drop off location was changed and I was not informed even the slightest. My pickup was at 5. I called customer service at 5:33 for 20 mins. I received a text informing off the change at 5:54 which means that during my call the message was sent… then I was offered a $50 rental Guarantee which I'm pretty sure I did not recieved as he said it would be deducted at the end. But after looking at my receipt I ended up actually paying $15 more than I originally paid at pickup… this is my second time using U-Haul and my second time having issues. I will not be using U-Haul again.
Deirdra B.
Q Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5H1E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I highly recommend this location
Mahefuez L.Make sure times are correct for next time.
Thomas Y.Excellent service
Makele G.Took 40 minutes to hand over u haul. My appointment caught this location by surprise apparently
Lewis M.