Well during pickup he wasn't there for like 5-10 minutes so we needed to wait outside in the rainâ€¦drop off was fine. My biggest issue overall was that my pickup/drop off location was changed and I was not informed even the slightest. My pickup was at 5. I called customer service at 5:33 for 20 mins. I received a text informing off the change at 5:54 which means that during my call the message was sentâ€¦ then I was offered a $50 rental Guarantee which I'm pretty sure I did not recieved as he said it would be deducted at the end. But after looking at my receipt I ended up actually paying $15 more than I originally paid at pickupâ€¦ this is my second time using U-Haul and my second time having issues. I will not be using U-Haul again.Deirdra B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Edmonton, AB T5H1E1
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- 3.0 Average Customer Rating
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I highly recommend this locationMahefuez L.
Make sure times are correct for next time.Thomas Y.
Excellent serviceMakele G.
Took 40 minutes to hand over u haul. My appointment caught this location by surprise apparentlyLewis M.