The truck was dirty on the outside as well as the inside. Once we started driving we saw that the check engine light was on and the truck was extremely squeaky. We called and they said the light would be fine. The back of the truck had clearly not been swept out before either. Lots of debris was left behind.
Abby D.
Moving Truck Rental in Dubuque, IA at Limelight Properties LLC
(Distribuidor de U-Haul del vecindario)
1180 Roosevelt Ext
Dubuque,
IA
52001
Services at this Location:
Contáctanos
1180 Roosevelt ExtDubuque, IA 52001
Services at this Location:
Location Hours
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Dubuque, IA 52001
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Contenedores U-Box®
We ship across town or accross the world!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
No Need to Improve...Clide &!Staff were Awesome !! Great Help Every Step of Our Journey... Thanks Much. Phil J
philip J.- Rating:
- 5.0
The PERSON working at this location was friendly and helpful. U-Haul, on the other hand, was terrible! I made the reservation online and chose the mobile pickup option. HUGE MISTAKE! Issues with my ID upload, wouldn't accept my wife's phone number, and it was a completely frustrating process. So bad...I gave up. I went in and talked to the PERSON and we cancelled my online reservation and processed a new one. The process was faster than the online option. And the PERSON was the one to let me know what the online issues were, because all I had was "error..." showing and not what the actual issue was via the app. Online and App UI is AWFUL along with the process.
Scott S.- Rating:
- 5.0
Overall great experience first time using the truck share 24/7 option and outside of some sketchy Internet service which slowed the process everything else was easy to follow and straight forward. I like that location I've used it a few times and will continue to in the future. Thanks and keep up the good work.
Jason S.- Rating:
- 4.0
You could make sure snow is cleared off and makes sure doors open and locks unlock. It was covered in snow and the back cargo door and lock was frozen shut and wouldn't unlock or open. It took me a half hour to thaw it out to be able to open it.
Ryan H.- Rating:
- 5.0
Have the snow removed from vehicle prior to pickup so customer doesn't have to spend time doing it.
Chris L.- Rating:
- 3.0
The manager was very helpful, and friendly.
Randall R.- Rating:
- 5.0
This is a GREAT service. Using your dolly to move my vehicle from one place to another was easy. I was going to use my trailer, but a friend told me about U-Haul. The gentleman that helped me want I picked up this dolly was VERY helpful. You saved me a lot of time. Thanks U-HAUL
Dennis S.- Rating:
- 3.0
The back of the truck was dirty and the truck was only half full with fuel. A full truck is best when leaving on a long trip so an immediate stop at a gas station isnt necessary. It also felt like a very long check in process for having already done everything online. I was not told a time to drop off only a day and was charged an extra $54 because I was late by 2.5 hours.
Melissa M.- Rating:
- 1.0
We never received any of the rental equipment, but was charged for it. Rental truck was very clean and nice. Definitely did the job. I also wish they could of found a closer location to pick up because it was so ridiculous to drive so far.
TRISH C.- Rating:
- 4.0
The charging ports didn't work. The passenger door was messed up. I wasn't aware they were going to call references so I had to wait in the cold to get that situated. A lot of the check in stuff could have been done beforehand had I known.
Crystal K.- Rating:
- 5.0
The man who was working at this location was very friendly and helpful.
Gene G.- Rating:
- 5.0
Very nice customer service person. Helpful and efficient. Thank you.
Kevin K.- Rating:
- 2.0
It worked fine but wasn't a decent vehicle
Shane V.- Rating:
- 1.0
I received my billing statement which indicated everything was paid in full. Now I see another charge on my card for 36.91. Every single time i deal with thia company there's a problem. I can't wait to hear what I'm being charged for. This is ridiculous.
Aaron W.- Rating:
- 5.0
Stay the course, you provide a very reliable and much needed service.
Keith R.- Rating:
- 5.0
Keep Clyde on board! He was awesome.
Diane V.- Rating:
- 1.0
The keys for the vehicle were wrong. Took two hours to rectify. We only needed the vehicle for an hour. Major monkey wrench in our day.
jeffery L.- Rating:
- 5.0
Great service in all areas!
Kristian K.- Rating:
- 3.0
Local U-haul had tow dolly on lot but for some reason I could not book it for 24 hour rental. U-haul changed reservation to location 25 miles away. Phone customer support at 608-221-0057 was horrible.
Kerwin K.- Rating:
- 4.0
The app (to check out) can use some further refinement. For example, taking pictures (when asked) didn't always upload, etc. Also, felt the app was slow. Finally, the final "verification" process also seemed a slow.
Thomas W.- Rating:
- 1.0
Hire new staff. The old caucasian man literally screamed at me. I asked for him to adjust the time from 4:30 to 4:50, and that seemed to set him off. Although my husband stated that he saw the elderly employee bickering with the customer that left before me... I arrived on time, but had to wait over 20 minutes for him to finish with the previous customer. I felt as though my presence bothered him. He did not greet me. He did not appear to want to interact with me. I asked him to adjust the time because I was forced to wait. His reply was "You are not the only person in the world!". I was in shock. I stated that I had a 24-hour reservation. To which he screamed "No! You are not paying for 24 hours. You are only paying for 4 hours and WE ALLOW you to keep it for 24 hours!! YOU DO NOT PAY FOR THE FULL 24 HOURS!" At this point, he was screaming at me - in front of a newly arrived customer. His tirade continued throughout our entire interaction. I said well, I selected the 24-hour option, not the 4, 5, or other hour option, I selected the 24-hour option on the website, so yes, I am paying for the 24 hours. This seemed to set him off even more. This jerk's behavior was disgusting at best. Not only will I never use their service again, but I will steer everyone I know, away from that horrible UHaul place. I am a frequent UHaul customer. I wish I had this verbal assault on video. Actually, they do have a camera on their customers, so why don't you ask to see the video. If that were my employee, I would not tolerate that type of behavior. He would be fired immediately. I took a ridiculous number of photos of the vehicle, in case they try anything funny. I also returned the vehicle a few hours later, as I did not feel comfortable renting from them. I did not keep it anywhere near the 24 hours I needed it for. This was a nightmare. I did not feel safe to be there. Never again!!!
Rosanne S.- Rating:
- 3.0
Ordered our truck on Kimberly Road in Davenport Iowa and was told we would not have to travel farther than Iowa City Iowa to pick it up.Dubuque is over twice as far for us. This was an unexpected inconvenience.
Roger M.- Rating:
- 1.0
He booked a previous U-Haul for one day of service when I asked for 4 days. Didn't tell me about returning the truck in 9 hours when I thought I had it for days. I paid full price for a truck I had for 3 hours. I literally drove it home, went to work, left work, and returned the truck. That cost me $70.
brady L.- Rating:
- 5.0
We dropped the trailer off after hours. There was a parking spot available for the trailer and it was easy to drop it off.
KELLY W.