Called to ask if they had a trailer and employee would not even look strap handle was a nightmare - employee did take out of service I guess Late help on hooking up and dropping off trailer
Shawn S
MACS Hardware
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Dickinson, ND 58601
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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We were charged double our reservation, had to drive twice the distance to pick up and drop off because of availability, which is out of our hands, then we’re charged the extra mileage for something out of our hands! Completely ridiculous and will not be recommending to anyone ever again!
ROBERT AThe 26' truck I reserved was rented out and I was given a 15' truck instead. Mileage rate was adjusted to make up for it but it meant I could not get everything moved in 1 load and I only had help for 1 load so the rest had to be done alone. I also set the pickup time for an off hours pickup so I could have the truck to my house before help showed up but the truck was not ready and I had to wait until they were open to get a truck wrong time in the morning for pickup and causing me to not be there when help started showing up. I was given a $50 refund for it but it doesn't fully fix the trouble it caused. The staff were nice and were apologetic, but ultimately it was a pretty poor experience.
MATTHEW MThe trailer they gave me had a broken brake system.
MIKE NHaving made my reservation pickup location Bismarck only to find there were no trailers, we went to Dickinson and picked up the trailer. They were very nice at that location, not so much at Bismarck. Bismarck location could care less about the added stress and inconvenience caused, stating everybody is moving out of North Dakota. U-Haul did give us an extra day since we had to go an extra 200 miles RT out of our way. Was not a nice start to our trip. Tip- make sure your advance reservations says confirmed on your reservation email. MACS Hardware was an easy pickup, and they were very helpful.
Alicia K