I do not recommend this U-Haul location due to poor communication and overcharges, but I do want to acknowledge the positives as well. Positives: • I was able to pick up the truck right away without any delays. • The vehicle was very clean and well-maintained. • The lady who signed me out was very nice and professional. Why I Chose This Location: I specifically chose this U-Haul location because it was right next to the storage unit I needed to be at, and since they charge by mileage, I wanted to minimize costs. I was only driving 3 miles away from the storage unit, so I expected my mileage charges to be low. Unfortunately, that was not the case. Issues I Experienced: 1. Drop-Off Confusion - I returned the truck two hours early, yet the next day, they called saying it was late. When I explained that I had already dropped it off, they then claimed I left it at the wrong location-which makes no sense, as I've rented from here before and dropped off at the same place without issue. Thankfully, they didn't charge me a late fee, but this mix-up could have been avoided with better communication. 2. Overcharged for Mileage - Despite only driving 3 miles from my storage unit, I was charged for 67 miles instead of 19 miles, leading to an overcharge. I didn't even realize this until I received the bill on Monday. By then, I couldn't dispute the charge because no one would answer the phone. If I had been able to talk to someone earlier, I could have cleared this up immediately. 3. Poor Customer Service - I tried calling multiple times, but no one answered, and their voicemail was full. I also emailed them with proof of my actual mileage, but I still haven't received a response. The only time I actually got someone on the phone was when they called to incorrectly claim I returned the truck late. 4. Gas Refill Issue - They gave me the truck with 3/8 of a tank, which is hard to refill accurately since you can't track mileage as you're pumping gas. It would have been much easier to start with a full tank and refill it to full. Because of this, I ended up overpaying for gas unnecessarily, only to still get hit with these unfair mileage charges. If you rent from this location, document everything with photos, keep track of mileage, and be prepared for poor customer service if something goes wrong. While my initial experience picking up the truck was smooth, the issues that followed made this a very frustrating experience. I will not be using this location again.
HEATHER R
Dales Wright Tire & Auto Service
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Des Moines, IA 50313
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The people at this location were warm, kind, and helpful. Nothing to improve on that I encountered.
Gina RCharged me 100! For a 39$ truck
DANIEL MTruck back door was open and it appeared someone had slept in it the night before. It was raining and the truck was parked in a lot that had gravel, but so far back that we had to walk through mud tracks to get into the truck.
Anthony RSigns should simply indicate to do self check not "wait in vehicle for personnel"
MARY A