Great customer service very smooth rental. Will use again and refer others. First time using uhaul and will definitely use again
MARGARET N
Customer Reviews for Dales Wright Tire & Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The gal who did my pick up check in was super polite and friendly. They are clearly pros, because she knew I'd be driving during rush hour. So they had me park my car across the street where the van was, and gave me helpful details on checkout.
Krys RBroken wiper blade on truck.
Craig SI do not recommend this U-Haul location due to poor communication and overcharges, but I do want to acknowledge the positives as well. Positives: • I was able to pick up the truck right away without any delays. • The vehicle was very clean and well-maintained. • The lady who signed me out was very nice and professional. Why I Chose This Location: I specifically chose this U-Haul location because it was right next to the storage unit I needed to be at, and since they charge by mileage, I wanted to minimize costs. I was only driving 3 miles away from the storage unit, so I expected my mileage charges to be low. Unfortunately, that was not the case. Issues I Experienced: 1. Drop-Off Confusion - I returned the truck two hours early, yet the next day, they called saying it was late. When I explained that I had already dropped it off, they then claimed I left it at the wrong location-which makes no sense, as I've rented from here before and dropped off at the same place without issue. Thankfully, they didn't charge me a late fee, but this mix-up could have been avoided with better communication. 2. Overcharged for Mileage - Despite only driving 3 miles from my storage unit, I was charged for 67 miles instead of 19 miles, leading to an overcharge. I didn't even realize this until I received the bill on Monday. By then, I couldn't dispute the charge because no one would answer the phone. If I had been able to talk to someone earlier, I could have cleared this up immediately. 3. Poor Customer Service - I tried calling multiple times, but no one answered, and their voicemail was full. I also emailed them with proof of my actual mileage, but I still haven't received a response. The only time I actually got someone on the phone was when they called to incorrectly claim I returned the truck late. 4. Gas Refill Issue - They gave me the truck with 3/8 of a tank, which is hard to refill accurately since you can't track mileage as you're pumping gas. It would have been much easier to start with a full tank and refill it to full. Because of this, I ended up overpaying for gas unnecessarily, only to still get hit with these unfair mileage charges. If you rent from this location, document everything with photos, keep track of mileage, and be prepared for poor customer service if something goes wrong. While my initial experience picking up the truck was smooth, the issues that followed made this a very frustrating experience. I will not be using this location again.
HEATHER RThe people at this location were warm, kind, and helpful. Nothing to improve on that I encountered.
Gina RCharged me 100! For a 39$ truck
DANIEL MTruck back door was open and it appeared someone had slept in it the night before. It was raining and the truck was parked in a lot that had gravel, but so far back that we had to walk through mud tracks to get into the truck.
Anthony RSigns should simply indicate to do self check not "wait in vehicle for personnel"
MARY AFirst of all - my first location was different and by some reason keys were not ready for pickup, so we were calling support and only after that we got to this location. Second - truck wasn't too dirty, but we found a blanket and a bottle with yellow liquid in cargo area, probably some homeless person was sleeping there. Corresponding odor was there of course. We were forced to spend time on cleaning cargo area with power washer instead of loading. This is not the first time when UHaul truck cargo area is not ready, it's a bad sign and compensation (discount) would be great for that.
Sergey ANothing. Everyone at the location was helpful and very nice. Equipment worked great
CORY HThe auto transport was beet up the decals were all fated and wires hanging on back I think that particular unit needs a lot of TLC or maybe replace!!! But over all was good!!
RICHAR SPacked parking lot.. not really clear where to park.. not really welcoming to customers who are maybe less familiar with this location and the proper "drop off" processes.
Hillarie KProvide a walk through inspection and note any previous dings scratches and mileage.
JEFFREY SThis is the second time I used this location. I recommend them highly
TODD MNo improvement needed for this location Staff are very helpful and fast and friendly
TAN TI arrived exactly on time for pickup and was hooked up within 10 minutes. Very friendly and helpful team. The owner was even out to see that all was taken care of. A very busy operation that was handles well. Thanks to all.
ROGER SThe storage area wasn't air conditioned and I had to move in 87 degrees. I was forced to buy a lock even though I already had one on the uhaul trailer to use for the storage. The computers were very slow and I had to wait 45 minutes to get checked in.
JENI LThe location was fine. The truck itself had a horrible cow manure smell.
Chad MReturn lot was pretty cramped.
Brian PThe furniture pads and dolly that were part of the reservation were not in the truck at pickup. Because it was a 24/7 rental, the location was not opened and I had to obtain the pads at a different location. They did not have a dolly to rent.
Aaron KI really appreciated the help from the employees of location I ordered, picked up and dropped off.
dale kThe process was very confusing. and It don't think you give us enough milage to get to locations, you have to think about how wide Des Moines is. Definitely would not use the self service uhaul again.
Wendy MThe truck had a heavy smell of Marijuana, but other than that is was fine.
Melanie OHave packing material that I had previously purchased at the location. I had to go to a second location to pick up 2 queen size mattress covers. The second location did not have parking for the trailer I was towing. If I had known that ahead of time, I would have at least picked that up first.
Todd SDidn't know were to put the trailer. They had. 2 lots. Have signs posted if place is closed.
JEFF WOld trailer. Some assist support. Problems solved. Task success.
Malcolm PThis was the third location for my reservation. Drove to the first one, was told it had moved. Drove to the second location, was told it had been moved. Third location did have the trailer I requested. I was not happy about the wild goose chase I seemed to be on to locate my reservation.
Scott LThe inside of the cab have not been cleaned the floor was covered in dirt also. The truck itself was clean on the outside
starla aDrop of with human checkin closed at 3:30. That is way too early.
Timothy LExcellent service
Mary MIt was a great experience they were very helpful and go me on the road in no time at all
Mark SNo one called me to go over my contract or any specifics so I ended up getting charged for for extra miles that I didn’t even know about
Lakota PGreat people and great service
Aws SVery friendly staff. Very nice experience.
Tom TFriendly and helpful
Ed SThe only real issue we had in Iowa most uhaul places were in town only. We were from out of state. Trying to get a uhaul to pick up something and go home. Very difficult to get one..
paul HKeep up the great equipment thank you
BRIAN SFirst trailer that I hooked up to one of the turn signal didn't work. Second trailer I took out to the site rollup door did not operate smoothly. Third trailer was a good quality and worked fine. The personnel were polite & helpful, but the equipment needed more attention.
Duane VLimited parking at store front
Kevin JI was kind of just disappointed of a location change at the last minute, but I Tina S, who made the reservation was very respectful great customer service that would keep me coming back
Patricia GDid NOT receive requested furniture pads, but was still charged for them Will never use U-haul ever again and will become U-haul's absolute worst negative advertising nightmare until I get the reimbursed funds that were wrongly and illegally taken from my bank account! Calling my attorney right now to see about starting a class action against U-haul for all illegally charged accounts
Tyler BThis location was more of an auto repair shop than a Uhaul rental place. When I dropped the truck off the rep told me to just leave it and they'd check it in later and send me a receipt via email. When I received the receipt I found out that they charged me $7.50 for gas. I was told at the time of pick up in Moline and on my contract that I needed to return the truck with only 1/4 of a tank of gas and when I returned it the gas gauge indicated that it was slightly more than 1/4 full. I should not have been charged any additional amount for gas and especially since the rep wouldn't even get up out of her chair to check the gas gauge, mileage, truck condition, etc while I was there in person and after all the BS I had to go through at the time of pick up and the fact that I had to take a 10' truck rather than a 15' truck and not be able to move everything that I had originally intended to. This was a bad experience at the start and finish. As a result, Uhaul will no longer be my first choice when it comes to renting a truck or trailer.
Jay KVery professional and nice.
Stephanie MThis process was so easy and handy! Very nice!
Anna BDon’t need to change anything at this location, very stellar
Fred CI was not able to get the truck inspected to make certain there were no issues wheb I dropped it off. It was the next day, today, before I got the results of their inspection. Personnel said they had to disinfect the trucki before they could check it out.
Steve BGreat service at Dales!
William SWas given the wrong keys in the lock box to a smaller truck and the work I had planned was not done as I had large items to move. The truck was on empty and was obviously not ready to rent. I guess I will have to use Penske next month.
David CSuper easy pick up and drop off for a first time renter!
Katelyn JI’m pleased and thanks
Charles CThe Uhaul on Douglas Employees were accommodating but understaffed, truck was old & beat up, the reservation we made was not recorded for the right day. The Uhaul on Euclid was better staffed & friendlier.
bob kThe email receipt needs an address of where u rented from...or give people a business card. Hard a time finding the place again .
ANNAMAE WExtremely helpful. Went out of there way to accept the truck rental and customer service outstanding.
Kodi oEmployees were courteous and professional and provided additional help. They made sure the tires on our towing vehicle were inflated properly and offered towing suggestions.
Thomas M