Not call the customer an hour before the store closes and tell you that they changed the location of the pick up.. Then proceed to change your rate because it's their fault you have to now drive 45 extra mins away to the new location to pick up the trailer. I was extremely upset with last minute phone call and the location change.. Worst of all they charged me double because I had to go to a different location and drop off in a different location.. I find that very unfair to me because it wasn't my fault of the last minute change..
angela B.
Moving Truck Rental in Deposit, NY at Mud & Snow Inc
(Distribuidor de U-Haul del vecindario)
28 Oak St
Deposit,
NY
13754
Services at this Location:
Contáctanos
28 Oak StDeposit, NY 13754
Services at this Location:
Location Hours
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Deposit, NY 13754
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
-
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
-
Trucks for Sale
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
thank you
Mary D.- Rating:
- 2.0
Very remote and difficult to find.
MAXRYAN R.- Rating:
- 4.0
Some confusion on where the truck was no fault of the pickup location
CHRISTOPHER N.- Rating:
- 5.0
I had no problems with Mud & Snow, my biggest problem is with U-Haul. I was called two days before my trip to pick up my trailer in a different location which doubled my trip time. When I was talking to the representative she told me she couldn't get a hold of the U-Haul branch I was trying to pick up my trailer, and that is why I was being switched. When I called they picked up on the third ring...I then had to go on a wild goose chase to try to find out if they had a U-Haul in that area, after 30 minutes of talking I found out they had nothing. Awful experience with the regional branch of U-Haul. Mud & Snow listened to me though and THEY were awesome, not U-Haul as a whole.
Robert R.- Rating:
- 4.0
nice employee and prompt service
GAIL E.- Rating:
- 5.0
Nothing this pick up place is excellent and friendly. Very helpful
LAURA W.- Rating:
- 5.0
It was all excellent for me thank you
LAURA W.- Rating:
- 5.0
The gentleman who rented the truck to me did a great job explaining everything. He was very pleasant, knowledgeable and very efficient. Great experience
Lynn H.- Rating:
- 5.0
Only problem is I wasn't told name and address of this location. I had to call 800 number to get the drop off number to finally know who/where they were. Almost dropped off trailer at wrong location. Why?
Mike A.- Rating:
- 5.0
second rental in a week from them. all was as it should be.
maxemillian C.- Rating:
- 4.0
Get smaller cargo trailers like 5x8 into this location
John B.- Rating:
- 5.0
was as it should be. truck was ready on time, paper work was easily done, truck was clean inside. thank you made the move so much easier.
maxemillian C.- Rating:
- 5.0
Nothing Everything was great!
Robert P.- Rating:
- 5.0
nothing. Location is great. service is good. great transaction. thank you.
maxemillian C.- Rating:
- 4.0
The clerk was sympathetic about the situation, but said he could not help with a refund or anything unless I had a tire replaced, or had to add oil, etc, Still, after reserving it 2 months in advance to ensure I would have a truck big enough, I was downsized to a 10' for the same cost. Please make this right. Thank you.
CAROLYN S.- Rating:
- 5.0
Was very helpful, don't change nothing
Charles C.- Rating:
- 5.0
Everything was great and went smoothly Thanks
Steve F.- Rating:
- 5.0
Plenty of parking, people responsible were there early and very accommodating.
John B.- Rating:
- 4.0
Everything was very satisfactory. Thank you.
brian L.- Rating:
- 3.0
Trouble with computer at time of return
tim B.- Rating:
- 3.0
Have the equipment at the location where reservation was made, this is the 2nd time I had this happen to me with U-Haul. round trip added 1.5 hours to my very long day by having to go 36 miles out of way when reservation was made a location 5 mins from location of the move.
Russ H.- Rating:
- 3.0
Check out was easy and quick.
JASON K.- Rating:
- 4.0
We had reserved a truck and requested a hand truck and padding from the Oneonta Uhaul location at the end of May for June 25th. The day before we were to pick up the truck, the manager from the Oneonta location called to say they did not have a truck for us--we would have to drive to Deposit (we were moving from Oneonta) if we wanted our truck. This was distressing and inconvenient to drive an extra 40 miles each way to get the truck, and put us behind schedule in the moving process. Also, the requested a hand truck and packing pads were not available at either location. While the Deposit Uhaul and personnel were great to deal with, we will think twice before using Uhaul services in the future.
DANIEL F.- Rating:
- 5.0
Good people easy to work with. Nice truck
GLEN H.