Upon pickup, the truck bed had a dirty diaper, mcdonald's fries, and some other trash. This wasn't a big deal. Once I got inside, I realized there were multiple bottles of urine in the main cabin. It was DISGUSTING! I cleaned them out so I wouldn't be charged. Also when picking up, the first person was very friendly, but the second employee cut her off and said, "did you check that he was approved?". It made me very uncomfortable! I'm done with U-haul!Robert A.
Moving Truck Rental in Daphne, AL at A Storage Of Daphne LLC
(Distribuidor de U-Haul del vecindario)
Daphne, AL 36526
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- 5/31/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Daphne, AL 36526
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The self return process was not user friendly. It stated to use the link text to me to check in. The link worked until it couldn't find my location. I verified that my location was allowed but it still wouldn't verify. On the check in directions it gave the option to call the 800 number. Unfortunately they weren't able to help me and I had already dropped the keys! I had to spend another 15 minutes trying to download and figure out how to login only to learn I needed pictures! I don't rent trucks often but I hope this process is a little smoother next time! Other than that the staff was super friendly and it was convenient. Thank you!AMANDA L.
The associate Megan was very rude and condescending both in person and over the phone. I also left my charger in one of the van but they said it hasn't been found and it is not in the van. It's not a real big deal since it was my fault but still worth noting.Sean W.
Great service; no complaints.CHRISTOPHER B.
The lady thst handled my rental was very nice and took care of me. Will use this location again.BOBBY S.
Excellent service , fast and friendlyEric R.
Let them know they need a second verification other than a drivers license. Also, stop advertising that it's only $19 to rent. It was over $100 for me when all said and done to have the truck for 2 hours. Just say the price it will be instead of baiting people.Kassady G.
When customer places order online be sure to give them the right key to right truck. If they call and let u know they will be 2 hours late that you are going to charge them for the whole day rental fee before you charge them and finally work the bugs out of the online service so check out/in can be completed without calling customer service. It would also be helpful to offer a call back if experiencing high call volume so customer isn't on hold. I was on hold for 38mins, 25mins, 17mins, and 18mins when I called. Overall it was a horrible experience plus moving on top of it.Cheryl H.
Highly appreciate itENESIO D.
Stephanie and staff are awesome!!Angel O.
Everything was just right. Easy. Very friendly customer service.STEPHEN S.
The online check-in procedure when returning is not very user friendlyMike A.
When I called and spoke with the guy, he gave the impression I'd reserved the trailer but when I got there to pick it up, it was not reserved.Eric M.
Van was perfect for my needs and drove very well! Van cab was dusty and the back needed sweeping. Overall a good rental experienceMary Ladd T.
Stephanie was great and made it easy to use UHaulWILLIAM B.
Had an extremely quick check-out/pick-up. Very professional staff.MICHAEL S.
Thank you for the curtesy and helpful info to get me moved safely...MITCHELL T.
I returned the trailer on Sunday, June 14th and not on Monday, June 15th. I do not believe I should be charged the EXTRA day charge of $28. thank you.James B.
Thank you Meagan our rental experience with you was a real pleasure Hope to see you next time E.B.Edward B.
Staff was wonderful and helpful.Allison G.
Great job and thanks!Daniel D.
Rip off! We return on a Wednesday and they charged us all the way to Monday. Our company rent a lot of trucks. We will need to see about switch rental companiesJoey B.
There was nothing in the communication sent out prior to rental date that it was mandatory to have a uhaul account. But it would not accept my verification number until I created the account.Mark B.
Uhaul website needs improving. Problems checking in and out. Terrible experienceBonney K.
The Uhaul online (self-service) pick up and return service needs A LOT of improvement. It took an hour to pick up and 30 min to return. One of the problems I faced for pick up resulted from a lack of instructions on how to fix location services when my location wasn't being detected for the pick up. The fix isn't related to the "location services" or "privacy" on a phone. It relates to the internet settings. For an iPhone: go into "settings", "safari", "location'', "ask" or "allow". When returning the truck, the online return system didn't populate the sections that require uploaded pictures of the odometer, etc. It simply stated the steps that are required. I had to call the 800 number and have someone walk me through the process, where to not store the dolly, and keep back up pictures incase I needed to dispute anything. The phone call to pick up the truck took approx. 30 min to get through to the assistant whom could help and another 15-20 to upload multiple times the two forms of ids, the verification phone call, etc. The phone call to return the truck was answered quickly and the assistant was very professional and thorough.Alyssa S.