Rented vehicle transport trailer online which included drop off location closest to my home which was 10 miles away. Once I picked up the trailer and was in route home, I received call from U-Haul office informing of a new drop off location which was 32 miles away from my home. I questioned why the change and was informed the Eunice drop location was no longer accepting transport trailers. The next day I heard from another facility the Eunice dealer does not like vehicle transport trailers on that facility. If this is true, the online drop off location should have NOT allowed my selection. I'm not satisfied with U-Haul changing my original contract details after picking up the trailer. I believe U-Haul should reimburse me for fuel mileage and additional travel time to/from the Crowley drop off location from my home. Has anyone else had this happen to them?
Donald F.
A Plus Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crowley, LA 70526
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No one available to remove trailer from vehicle. Was instructed to park trailer and lift large trailer off of vehicle hitch without any assistance.
Glen M.Ericka and a gentleman from Alexandria assisted me and both were great
ALEX C.was very helpful and nice thanks
Justin L.Had great service
margaret R.