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Richard M.
Customer Reviews for A Plus Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I dropped the trailer off outside of business hours.
Doug M.We were relocating my 96 year old grandmother who has dementia to our home. We called on Monday, 8/22/2022 to reserve a UHaul, they did not have one at this location so they reserved us one in Lafayette LA, a 29 mile drive from here but told us to call each day at 3pm to see if there was an opening closer to us. We did but by Friday there was not anything closer to us so we confirmed that we had a reservation at 700 Kaliste Saloom Rd in Lafayette for 8am on 8/27. I drove the 29 miles at 7am on a Saturday morning and was the first one there at UHaul. I was told that he could see we had reserved a truck but someone failed to put it on their books so I was not given a truck. Frustrated because we had spoken to y'all everyday, I called the customer service line. I held for 12 minutes, then the call rang and was immediately disconnected. I called back and held for 15 minutes, then Nyeisha (sp ?) was on the line and was SO helpful. She rescued the day! She found a 15' truck for me, in my original town of Crowley and from there it was smooth sailing. I never did make up the lost time that day from having to drive 30 miles each way to and from Lafayette. You need to make your reservation process better but kudos to Nyeisha and the Crowley location. They were heros that day.
Lisa O.My experience was good and had no problems
James T.Very helpful and friendly
Justin Y.Always friendly
Daniel V.I personally swept out the truck before returning it and we were charged a 25.00 fee. Upon reviewing this with agent we were told to contact UHaul.
Nicholas W.I had to rent a trailer from the Crowley location because when I got to Baton Rouge to pick up the truck that I had reserved no truck was available so I gave the Crowley location a good review because those people are nice however the people in Baton Rouge were no help at all
Kevin H.Very helpful staff
Kevin H.Everything was great! I was forced to pay cash. I was not given cash at my return. I still have not received my deposit check!
Kelley M.We've had two units for almost two years due to hurricane damage at our home. When we first rented our only complaint was very poor lighting. Since the new owners have taken over the lighting has greatly improved. The staff is very friendly and we would recommend this facility for your storage needs.
TERRY E. | Overall ExperienceGet better help And she needs to be better trained the fuel was not where she stated it was and I was charged for fuel even though I put it back where it was when I got it
Dwayne G.All Good
DENNIS W.A/C did not work and blew hot air. I had to drive 2 hours with my elderly mother in a hot ass truck and Uhaul would not reimburse anything because nothing was said before I left. I didn't know it wasn't working properly until 10 miles into the trip and I was on a time schedule and couldn't turn around to go back. This was a disgraceful rental and wouldn't recommend Uhaul to anyone!
Christopher D.Bad area, did not feel safe picking up vehicle.
Maurice G.The trailer hitch could have been in better condition. Had trouble putting hitch on ball.
JIM R.I feel that the trailer should have a tongue jack, although the personal at the location did help me hitch up. The equipment was in very good condition and this trailer pulled easily.
Daniel M.Clean, inspect and repair truck before it's sent back out. Truck I rented was dirty on inside. The tow/haul button was inop causing the truck to burn excessive amount of fuel. I used 10 gallons to go 40 miles. Way too much fuel.
JAMES D.I dropped off the truck early and site was closed. Thirty minutes before lease time expiration I received notice on how to return the vehicle. The keys for the truck were already in the drop box. That information should have been provide during the reservation time.
Scott N.Very friendly personnel, easy to find.
Scott S.They accepted my truck even though it was not the original planned drop off. I was very thankful they could take it.
Donnie D.Lady was too over extended in her workload. She told me where to drop and she would come out to inspect. I waited and waited while she came out but went to other units to move them around the yard and then return to her office. I ended up doing self return just so I could leave and get back to work. She was very nice and wanted to do a good job, she just had too much to do in the time she had to do it. However, this caused me to be even later getting to my job.
Subrena C.The drop-off process was too complicated and required several attempts. The truck was returned after the office had closed.
Marie R.I was first directed to a storage location that was not set up to receive trucks at night. I then realized it was at another location in Crowley in a strip mall that took a little searching before locating it. Once there, all went well.
Joseph G.There was nothing wrong with the facilities or the office staff. Erica was very nice and polite and tried to help to the best of her abilities. The problem we had was with the new owner, Jim Barbin. After he bought the business he immediatly raised our rent $55.00/month. We tried to talk to him about the increase. He would not return our calls and basically said through Erica if we didn't like the increase to move out, so we did. My opinion through all of this is that he was more concerned with the money he would make than customer service.
KAREN B. | Overall ExperienceEverything was on point
Terrell L.The uhaul trailer was easy to hookup and when loaded correctly, with the majority of the weight in front of the twin axle centerline, pulled easily with no side to side motion. We will rent one again.
Chris B.Exterminate the truck, roaches in cab. Got some to go food, sat it in seat, stopped again couple hours to take a break and roaches crawling in my food. Needless to say they crawled on you while driving . Picking up truck and car hauler was a joke, lady in office was professional, being sent sixty three miles out of way to get equipment in pouring down rain, no help at location to hook car carrier to truck, ( not lady in office fault, she was about 4'11†and weighed all of 80lbs). Yes they gave me 99 extra miles for inconvenience and small discount, put insurance on truck and hauler ate up so called discount……
MELINDA W.Better attitude would be really appreciated to the older generation.
becky S.Have public restrooms, had to leave location to go use the restroom at Walgreens and then come back to do actual rental.
SHERRI C.Everything went well. My only comment is the 5 X 9 trailer we rented would be better with a Jack when you take it off the ball because you have to be Hercules to move it around. But the rental process was perfect!!!
SIMONNE B.The people were very helpful and did a excellent job explaining things to me.
TERRY C.Location was fine and person was friendly and helpful. But my reservation did not have equipment attached so I needed to rent different equipment which was not what I wanted. Happy with location but unhappy with Uhaul experience due to Uhaul system
MICHAEL M.VERY SUFFICIENT !!!!!
LENORE G.I'm glad they had a place to deposit keys after hours.
Lisa K..
ETHAN M.Had to drive 25 miles from where I requested the equipment. The pick up site personnel were not helpful at all. With as far ahead as I ordered the equipment I would expect the equipment to be available. Personnel need to be trained on web site and equipment and hookups,
JAMES M.Had moldy food in the back & it stunk badly. The door wasn't working either.
TY L.We were not pleased with the experience overall. After reserving a a truck the week before, we were told the afternoon before pickup that no trucks were available and we'd have to go 30 min away from our home to pick one up. Although they comp'd an afternoon, it was extremely inconvenient with our move to find this out so close to pickup.
CAVAN B.I will be going back next week for another rental day.
Wanda S.Great customer service. Courteous staff!
JAMES R.N/C
MARVIN C.I am being charged for it supposably not being cleaned when I cleaned that truck
Latisha L.The lady was rude.. While assisting me she answered another call hung up and immediately talking bout the customer on the other phone. The same customer had called back she showed the irritation never answered the phone again. All I could think of was when I had been calling repeatdly if she was displaying the same attitude. The young man was unexperienced when asked question on how to hook up the hitch. His response was usually they bring someone to help them. I need the item I rented thats the only reason I countinued the rental services but I would rather travel someone else to get the services
Jeanine B.The price was not as advertised. Windshield wiper blade was dismantled and it was raining profusely. Had it's not been for the great customer service I'd never recommend UHaul
Patrina P.