Customer Reviews for A Plus Storage
(U-Haul Neighborhood Dealer)

486 reviews

2112 N Parkerson Ave   Crowley, LA 70526

(337) 783-1302

Office Hours

  • Monday - Tuesday:
    8:30 am - 12 pm / 1 pm - 4 pm
  • Wednesday:
    8:30 am–4 pm
  • Thursday - Friday:
    8:30 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(337) 783-1302

2112 N Parkerson Ave
Crowley, LA 70526

Services at this Location:

Office Hours

  • Monday - Tuesday:
    8:30 am - 12 pm / 1 pm - 4 pm
  • Wednesday:
    8:30 am–4 pm
  • Thursday - Friday:
    8:30 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Trellis M 
Rating:
3.0

We returned truck on a Sunday so this location was closed.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Rebekah D 
Rating:
1.0

The woman hooked up the trailer to my truck and I questioned her if it was right, she responded yes. When I left and turned out on the main road the trailer came off of my hitch in the street. Luckily I was able to get it on by myself. I did go back and let them know what happened.

Shannon D 
Rating:
5.0

Customer did not leave a comment.

Joshua P 
Rating:
3.0

I scheduled to pick up rental in Baton Rouge, NOT 85 miles away! It seems U-Haul could have gotten my rental there in the 2weeks after my reservation

RANDELL P 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

RENIQUE A 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
4.0

Very friendly and helpful

kenneth l 
Rating:
5.0

Customer did not leave a comment.

KENT M 
Rating:
5.0

Customer did not leave a comment.

Melton W 
Rating:
4.0

Customer did not leave a comment.

Byron C 
Rating:
4.0

Trailer had a little yard debris in it. Wasn't a big deal since I was only hauling a freezer from store to home.

Terry T 
Rating:
5.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F 
Rating:
5.0

Customer did not leave a comment.

Amanda S 
Rating:
5.0

Crissy Ann Guillory

crissy g 
Rating:
5.0

Customer did not leave a comment.

Latt S 
Rating:
3.0

Didn't give any help. Just told me where to park it. Kind of surprised but I have gotten use to this here in south Louisiana. No real customer service anywhere.

Barry S 
Rating:
3.0

Customer did not leave a comment.

rachel n 
Rating:
5.0

Customer did not leave a comment.

Vanessa J 
Rating:
5.0

Customer did not leave a comment.

Phillip G 
Rating:
3.0

Service here was decent. No complaints and was a quick pickup. More along the lines of the app not working nor the website I was told to use, not recognizing my phone nor email that the entire reservation was set for. So add this in with sitting around outside fighting freezing cold weather and trying to get someone on the phone was a terrible experience. I don’t believe I’d ever use U-Haul again and would not recommend them to anyone.

ryan r 
Rating:
5.0

Nothing … this location was great! I was dissatisfied with U-Haul representative on the phone didn’t explain or inform me of a lot of things. This location was great! Maybe y’all could give the representatives on the phone a course in how to do it…….

Cassidy S 
Rating:
5.0

The lady in the office was very friendly and helpful. It made it much easier on me.

Keisha B 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
5.0

The lady at the front desk is always so nice and willing to help!

Sarah D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip G 
Rating:
5.0

Quick and easy drop-off, location perfect for our move!

Tim H 
Rating:
5.0

The lady was extremely helpful and pleasant to deal with. Definitely rent from them again

Blaine G 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Customer did not leave a comment.

Craig D 
Rating:
5.0

Customer did not leave a comment.

Larry B 
Rating:
5.0

Customer did not leave a comment.

Stefan B 
Rating:
5.0

Rented vehicle transport trailer online which included drop off location closest to my home which was 10 miles away. Once I picked up the trailer and was in route home, I received call from U-Haul office informing of a new drop off location which was 32 miles away from my home. I questioned why the change and was informed the Eunice drop location was no longer accepting transport trailers. The next day I heard from another facility the Eunice dealer does not like vehicle transport trailers on that facility. If this is true, the online drop off location should have NOT allowed my selection. I'm not satisfied with U-Haul changing my original contract details after picking up the trailer. I believe U-Haul should reimburse me for fuel mileage and additional travel time to/from the Crowley drop off location from my home. Has anyone else had this happen to them?

Donald F 
Rating:
2.0

No one available to remove trailer from vehicle. Was instructed to park trailer and lift large trailer off of vehicle hitch without any assistance.

Glen M 
Rating:
5.0

Customer did not leave a comment.

Raquel W 
Rating:
5.0

Customer did not leave a comment.

Valerie K 
Rating:
5.0

Ericka and a gentleman from Alexandria assisted me and both were great

ALEX C 
Rating:
5.0

was very helpful and nice thanks

Justin L 
Rating:
5.0

Had great service

margaret R 
Rating:
5.0

The lady we dealt with was very nice and helpful

Blanie K 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

Greg T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dion W 
Rating:
4.0

The place is inside one mall. There was no sign on the outside of the building. The place has a different name, what made me uncertain about the place to drop off. But when I came close, there was a U-haul sign. A very helpful employee came to the door of the building and explained to me how to deliver my keys.

Bruno B 
Rating:
5.0

Can't improve the already excellent service .

JOSEPH E 
Rating:
3.0

Not a ding against this location. It was after hours at this location. I tried to use the app to return the trailer. The app was broken and would not complete the return process. I wound up having to call a rep to complete the return and get my receipt. You should look into fixing the U-Haul app so that it works for the next customer.

Phillip V 
Rating:
3.0

Customer did not leave a comment.

michael l 
Rating:
3.0

I was over charged almost a hundred dollars more than what I was told it will cost me

Brittany P 
Rating:
3.0

Customer did not leave a comment.

Angela R 
Rating:
5.0

Customer did not leave a comment.

Linda P 
Rating:
5.0

Pins for hook ups

Josephine B 
Rating:
5.0

Customer did not leave a comment.

Heidi C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madisyn C 
Rating:
5.0

Customer did not leave a comment.

CARL M 
Rating:
5.0

Customer did not leave a comment.

ERICA A  |  Overall Experience 
Rating:
5.0

Very pleased and would definitely recommend!!

RHONDA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dusty P 
Rating:
3.0

Customer did not leave a comment.

Chris B 
Rating:
2.0

We payed $5000 for a truck and trailer. We had to unhook and move a 6ft tandem trailer ourselves at drop off, that’s a heavy trailer. Customer service was unprofessional . I was greeted by a person smoking a cigarette. If you need more you can call me. I’m sure my phone number is in your system.

Barry G 
Rating:
1.0

The manager Erica Borill was rude and hostile with us the moment we walked in the door. Her boyfriend Shannon Richard was tweaking and scratching like he was on serious drugs. Returned the Uhaul that evening and today she fraudulently charged my card twice.

Angela S 
Rating:
5.0

Quick and easy checkout process. Worker was nice and personal.

Adolph C 
Rating:
4.0

My first choice of pick up location was not available and I was sent to Crowley, LA. Uhaul was given enough time to have a truck available.

Wayne B 
Rating:
5.0

Customer did not leave a comment.

KALLIE V 
Rating:
5.0

Customer did not leave a comment.

Florine M 
Rating:
5.0

The Truck had a very bad cigarette smell in it. The exhaust system needs to be worked on. The check in process to get the truck was a nightmare. The video that the website showed did not give all information to get truck.

Timothy L 
Rating:
5.0

Convenient location and friendly staff

Gilles P 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
3.0

I wasn't aware of all the hidden fees

Kebrina E 
Rating:
5.0

I returned the truck on the day and time it was due I had added the fuel I used. No one was there to accept the truck. Left keys in drop off box. The next day I was charged for another day and fuel. Called customer service and after 40 minutes on hold was told my call would be returned in 3 business days! So I’m not really happy right now. This was at the Lake Charles store.

Ramona M 
Rating:
5.0

Keep doing what they are doing being helpful and nice in helping the customer.

leroy c 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

I have rented and dropped several trailers/trucks here and they are great!!

STEPHEN S 
Rating:
5.0

Customer did not leave a comment.

Jeanna S 
Rating:
5.0

The lady at the desk was very helpful and very polite. Wonderful service. I'd definitely recommend this facility to the world

Christopher D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Keep the smiling face there

bill m 
Rating:
5.0

Had a very good experience with this facility. I would recommend it to anyone.

Rhonda D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa B 
Rating:
1.0

First our reservation was moved 20 mins further out from where we needed it. We were given a few extra miles, but because of construction and blocked highways, we went over our allotment and was charged $20 more. Also because we showed up later than the scheduled time to this new place, our reservation was suspended. It took an hour to reach anyone at Uhaul and no response came from the facility we were retrieving the truck from. It was awful. I will not recommend using the online features. Nowhere did it say we had to adjust our reservation for a time change. The website just looped and offered no help. And the wait time for getting help was ridiculous. Good luck getting someone on the chat to help or answer a phone. The guy who we were finally connected to was super pleasant and helpful. He’s the only reason our day improved. I wish I could remember his name.

Brady N 
Rating:
2.0

Location is very hard to find no Uhaul signs visible from the main road. Spent 30 minutes driving in circles to find the location

RANDY K 
Rating:
4.0

Only complaint was that I couldn’t drop uhaul back in plaquemine, La I made me go to Port Allen location

Lisa B 
Rating:
5.0

Customer did not leave a comment.

Renique A 
Rating:
5.0

Customer did not leave a comment.

RAUL S 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
4.0

Customer did not leave a comment.

William O 
Rating:
2.0

Customer did not leave a comment.

James T 
Rating:
4.0

I dropped the trailer off outside of business hours.

Doug M 
Rating:
5.0

We were relocating my 96 year old grandmother who has dementia to our home. We called on Monday, 8/22/2022 to reserve a UHaul, they did not have one at this location so they reserved us one in Lafayette LA, a 29 mile drive from here but told us to call each day at 3pm to see if there was an opening closer to us. We did but by Friday there was not anything closer to us so we confirmed that we had a reservation at 700 Kaliste Saloom Rd in Lafayette for 8am on 8/27. I drove the 29 miles at 7am on a Saturday morning and was the first one there at UHaul. I was told that he could see we had reserved a truck but someone failed to put it on their books so I was not given a truck. Frustrated because we had spoken to y'all everyday, I called the customer service line. I held for 12 minutes, then the call rang and was immediately disconnected. I called back and held for 15 minutes, then Nyeisha (sp ?) was on the line and was SO helpful. She rescued the day! She found a 15' truck for me, in my original town of Crowley and from there it was smooth sailing. I never did make up the lost time that day from having to drive 30 miles each way to and from Lafayette. You need to make your reservation process better but kudos to Nyeisha and the Crowley location. They were heros that day.

Lisa O 
Rating:
3.0

Customer did not leave a comment.

Adam S 
Rating:
5.0

My experience was good and had no problems

James T 
Rating:
5.0

Very helpful and friendly

Justin Y 
Rating:
5.0

Customer did not leave a comment.

Ashley M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly L 
Rating:
5.0

Customer did not leave a comment.

Allen R 
Rating:
5.0

Always friendly

Daniel V 
Rating:
5.0

Customer did not leave a comment.

Marie R 
Rating:
3.0

I personally swept out the truck before returning it and we were charged a 25.00 fee. Upon reviewing this with agent we were told to contact UHaul.

Nicholas W 
Rating:
5.0

I had to rent a trailer from the Crowley location because when I got to Baton Rouge to pick up the truck that I had reserved no truck was available so I gave the Crowley location a good review because those people are nice however the people in Baton Rouge were no help at all

Kevin H 
Rating:
4.0

Very helpful staff

Kevin H 
Rating:
2.0

Customer did not leave a comment.

JASON K 
Rating:
5.0

Everything was great! I was forced to pay cash. I was not given cash at my return. I still have not received my deposit check!

Kelley M 
Rating:
5.0

We’ve had two units for almost two years due to hurricane damage at our home. When we first rented our only complaint was very poor lighting. Since the new owners have taken over the lighting has greatly improved. The staff is very friendly and we would recommend this facility for your storage needs.

TERRY E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica P 
Rating:
3.0

Get better help And she needs to be better trained the fuel was not where she stated it was and I was charged for fuel even though I put it back where it was when I got it

Dwayne G 
Rating:
5.0

All Good

DENNIS W 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

There was nothing wrong with the facilities or the office staff. Erica was very nice and polite and tried to help to the best of her abilities. The problem we had was with the new owner, Jim Barbin. After he bought the business he immediatly raised our rent $55.00/month. We tried to talk to him about the increase. He would not return our calls and basically said through Erica if we didn't like the increase to move out, so we did. My opinion through all of this is that he was more concerned with the money he would make than customer service.

KAREN B  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top