All went well.
Kent D
Customer Reviews for A Plus Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Was very pleased with service.
DANIEL RNobody there but drop off was easy.
TIMOTHY KProfessional and courteous employee, clean facility, equipment in good working order.
JACK MNa
DANIEL Malthough there were no serious issues, from start to finish with all the charges; I'm a bit resentful. also, I'm glad UPS, FEDEX, USPS & everything else that uses box/cargo trucks doesn't go by "water resistant not waterproof" for liability and/or failure use proper repair methods/personnel. the truck was Class 2 wet Too
JULIAN FFriendly service and good product. Thank you!!
TIMOTHY Lquick pick up and convenient drop off. prices were exellent
STEPHANY TGreat service
KEARNEY HVery friendly and helpful people
glenn hCustomer service was great beginning to end. The location provided assistance as needed and answered all questions and concerns we had. Definitely will use this location in the future for all our U-Haul needs.
JULIE LNo one at facility on weekends
JOHN GNo improvements needed. Very satisfied overall
TINA BThe truck broke down three times and we were stranded for hours each time
Tara OI informed the clerk I would be dropping the rental in Ozona TX, Crockett county. She put the delivery for Crockett TX. That's a 6 & 1/2 hour difference, one way. Then u-haul wanted to charge me for dropping it off at a wrong location. Plus they wanted to charge for an extra day but my drop off location wasn't open on Sunday.
DAWN NN/C
JERRY GGreat location lady at the desk was amazing
BROCK BMaybe have better communication between your customers service reps because I had called multiple times and talked to a different person every time and none of the information was ever recorded obviously...any how I need to get my belongings out of the uhaul when and how can I go about this please let me know asap 3372818811 Lori Faulk
Travis MI had to drive an extra 30 minutes to reach this Crowley location. There was a u-haul location 5 minutes away. I find out the day before that the local u-haul location does not have the size truck that I reserved.
ROXANNA PGreat!
david cEverything went great picked it up, did my moving & dropped it off early. I'll be back once my muscles recover!,
STEVEN SI was not thrilled with the last-minute change in pick-up location. The vehicle was not available at the reserved location (which was booked more than a week ahead). It required an additional 30 miles each way to pick up the vehicle, causing delays in our move
JEFFREY LKeep being neice.💯👍
KENNY JErika is the best. Friendly, courteous, and very professional. Blessed is the customer whom she serves.
ERNEST CThe dollie I choose though did have a piece of metal the disconnected and just needs to be rewelded. Everything was great and I was able to get my daughter moved in just a half days time. Thanks Uhaul
SUSAN BMake sure your truck does not have leaks in the roof. I should get compensated for our wet things. Boxes were wet and hard to pick up
RICKEY HWe always have a great experience whenever we rent from U-Haul there is always trucks that we need available and the staff is really helpful and very nice
Darla GI Asked For A Climate Controlled Unit, But As Was Putting My Furniture In , I Noticed That Where My Storage Unit Was Way In The Back It Wasn’t Cool At All, It Was Somewhat Cooler In The Front Of The Building, But Not Where My Unit Was Way In The Back Part Of The Building & To Pay What I Paid For That Unit & Not To Be Cool That Wasn’t Good At All, I Feel That Was A Waste Of Money, I Probably Would Recommend It To Friends, I Just Advise Them Not To Get One Way In The Back Of The Building
Sarah T | Overall ExperienceEverything about dealing with these people was excellent!
James TNothing it was great 👍
Marleen NIf you have issues with your computer system or any issues in general I as the customer don't need to know about them. I just want a positive experience.
Janet LWe returned truck on a Sunday so this location was closed.
Michael DThe woman hooked up the trailer to my truck and I questioned her if it was right, she responded yes. When I left and turned out on the main road the trailer came off of my hitch in the street. Luckily I was able to get it on by myself. I did go back and let them know what happened.
Shannon DI scheduled to pick up rental in Baton Rouge, NOT 85 miles away! It seems U-Haul could have gotten my rental there in the 2weeks after my reservation
RANDELL PVery friendly and helpful
kenneth lTrailer had a little yard debris in it. Wasn't a big deal since I was only hauling a freezer from store to home.
Terry TCrissy Ann Guillory
crissy gDidn't give any help. Just told me where to park it. Kind of surprised but I have gotten use to this here in south Louisiana. No real customer service anywhere.
Barry SService here was decent. No complaints and was a quick pickup. More along the lines of the app not working nor the website I was told to use, not recognizing my phone nor email that the entire reservation was set for. So add this in with sitting around outside fighting freezing cold weather and trying to get someone on the phone was a terrible experience. I don't believe I'd ever use U-Haul again and would not recommend them to anyone.
ryan rNothing … this location was great! I was dissatisfied with U-Haul representative on the phone didn't explain or inform me of a lot of things. This location was great! Maybe y'all could give the representatives on the phone a course in how to do it…….
Cassidy SThe lady in the office was very friendly and helpful. It made it much easier on me.
Keisha BThe lady at the front desk is always so nice and willing to help!
Sarah D | Overall ExperienceQuick and easy drop-off, location perfect for our move!
Tim HThe lady was extremely helpful and pleasant to deal with. Definitely rent from them again
Blaine GRented vehicle transport trailer online which included drop off location closest to my home which was 10 miles away. Once I picked up the trailer and was in route home, I received call from U-Haul office informing of a new drop off location which was 32 miles away from my home. I questioned why the change and was informed the Eunice drop location was no longer accepting transport trailers. The next day I heard from another facility the Eunice dealer does not like vehicle transport trailers on that facility. If this is true, the online drop off location should have NOT allowed my selection. I'm not satisfied with U-Haul changing my original contract details after picking up the trailer. I believe U-Haul should reimburse me for fuel mileage and additional travel time to/from the Crowley drop off location from my home. Has anyone else had this happen to them?
Donald FNo one available to remove trailer from vehicle. Was instructed to park trailer and lift large trailer off of vehicle hitch without any assistance.
Glen MEricka and a gentleman from Alexandria assisted me and both were great
ALEX CVery pleased and would definitely recommend!!
RHONDA L | Overall ExperienceThe lady at the desk was very helpful and very polite. Wonderful service. I'd definitely recommend this facility to the world
Christopher D | Overall ExperienceHad a very good experience with this facility. I would recommend it to anyone.
Rhonda D | Overall ExperienceWe've had two units for almost two years due to hurricane damage at our home. When we first rented our only complaint was very poor lighting. Since the new owners have taken over the lighting has greatly improved. The staff is very friendly and we would recommend this facility for your storage needs.
TERRY E | Overall ExperienceThere was nothing wrong with the facilities or the office staff. Erica was very nice and polite and tried to help to the best of her abilities. The problem we had was with the new owner, Jim Barbin. After he bought the business he immediatly raised our rent $55.00/month. We tried to talk to him about the increase. He would not return our calls and basically said through Erica if we didn't like the increase to move out, so we did. My opinion through all of this is that he was more concerned with the money he would make than customer service.
KAREN B | Overall Experience