Crabby little lady that rented truck to me has no concept of customer service or politeness. She was not able to communicate beyond an 8th grade level or chose not to. She seemed miserable and was not a pleasant person. Will not use this location again.
richard thorne
Holdens Wrecker Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Covington, LA 70433
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Returned truck around 4 PM and the location was closed. Couldn’t report multiple issues with the truck. Charged a cleaning fee even though the truck was filthy when I picked it up.
Jessica GordonVery pleased with the management team of this location. The equipment/truck was ready and available at pick-up time. The rental site was easy to deal with. Payment was as expected. Special note regarding Ms. Laura Holden, the contact person and the person I interacted with the most. In my opinion, "Holden's Wrecker Service" serves as a great asset to the U-Haul brand, and I would absolutely patron them again as well as recommend them to my community. Best, Art Sevin
Art SevinThe online rental system is completely broken. I spent 45minutes trying to get my van. In addition, my booking was requested for 7 hours and after finally unlocking my vehicle, I got a notice that it was due back after 4 hours from my pickup time. So frustrating.
Christopher GugisbergI made a reservation with an order number that was 100% GUARANTEED. (Confirmed with customer service). I received a text the morning of the reservation disclosing the location had changed. The Collins location was extremely helpful, although the change was VERY INCONVENIENT!!!!!! I find being notified of the change the morning of the reservation by text was bad customer service! I do appreciate the $50 credit that was applied when called U-Haul, BUT 100% guarantee is 100%!!! It is U-Haul’s RESPONSIBILITY to get the truck from Covington to Hammond where it was guaranteed to be, NOT THE CUSTOMER. Otherwise, do NOT GUARANTEE.
Marchez Paul